2024 Overview
General Bank Information
Customers Bank is an FDIC insured institution located in Malvern, PA. It was founded in 1997 and has approximately $21.3 billion in assets. Customers can open an account at one of its 16 branches.
| FDIC Insured | Yes |
| FDIC Certificate | # 34444 |
| Date Established | 1997 |
| Assets | $ 21.30 billion |
| Loans | $ 13.07 billion |
| Deposits | $ 18.05 billion |
| Capital | $ 1,707.83 million |
For a more detailed analysis of Customers Bank's financial condition and a description of what these numbers mean, please visit the Financial Details section.
Deposit Rates - April 19, 2024
Your Current Location: Ohio, OH 43085
| Savings and Money Market Rates | APY | MIN | MAX | |
|---|---|---|---|---|
| Personal Savings
|
5.14% | $25 | - |
Learn More
|
| CD Rates | APY | MIN | MAX | |
|---|---|---|---|---|
| 24 Mo CD
|
4.35% | $500 | - |
Learn More
|
| 36 Mo CD
|
4.00% | $500 | - |
Learn More
|
| 48 Mo CD
|
3.75% | $500 | - |
Learn More
|
| 60 Mo CD
|
3.60% | $500 | - |
Learn More
|
Loan Rates - April 19, 2024
Your Current Location: Ohio, OH 43085
There are currently no loan rates available for Customers Bank
Please contact the bank for questions about their loan products. In the meantime you may wish to consider these offerings:
Featured - Ohio 30 Year Fixed Mortgage Rates 2024
| Lender | APR | Rate (%) | Monthly Payment |
Learn More |
|---|---|---|---|---|
NMLS ID: 401822 |
6.818% |
6.625% 1.00 points $6,400 fees |
$2,049 | Learn More |
NMLS ID: 3030 |
7.451% |
7.375% 0.75 points $2,400 fees |
$2,211 | Learn More |
NMLS ID: 491986 |
points fees |
Learn More | ||
NMLS ID: Not a Lender |
points fees |
Learn More |
Featured - Ohio Home Equity Line Of Credit Rates 2024
| Lender | APR (%)? | Monthly Payment? | Learn More |
|---|---|---|---|
Third Federal Savings and Loan See Table |
7.490 %
|
$0 |
Learn More
More Info |
Note to Customers Bank
To upload and update your bank's rates please register.
It is free to register and add rates.
Branches
Customers Bank branches and locations in your neighborhood. Input a different zip code to find branches and locations for any neighborhood in the United States.
Your Location:
Columbus,Ohio
Climate Policy and Initiatives
Customers Bank is encouraged to provide us with this information. When we receive this information from the bank, we will provide it here.
Add Your Review
or use your BestCashCow account
or
Financial Details
Customers Bank Ratio Analysis
The following ratios and data are available to help you better understand the financial condition of Customers Bank. The data is provided by the FDIC. All banks listed on BestCashCow.com are FDIC-insured. No depositor has ever lost deposits that have been within the FDIC insurance limits.
Texas Ratio
| Customers Bank | U.S. Bank Average |
|---|---|
| 4.12% | 3.96% |
The Texas Ratio compares the bank’s non performing assets (non-performing loans and real estate owned) with its tangible common equity and its loan loss reserves. A lower Texas ratio indicates better coverage of problem loans. The closer the Texas Ratio is to 1-to-1 or 100%, the less capital and reserves a bank has to absorb its loan losses.
As of December 31, 2024, Customers Bank had $75,987,000 in non-current loans and $35,000 in owned real estate. To cover these potential losses it had $1,707,832,000 in equity and $135,311,000 in loans loss reserves. That gives it a Texas Ratio of 4.12%.
Return on Equity
| Customers Bank | U.S. Bank Average |
|---|---|
| 16.15% | 12.20% |
Customers Bank has a Return on Equity of 16.15% versus the BestCashCow average of 12.20%. Return on equity measures how efficiently a bank is making money from its capital. A bank with a consistently high ROE can be considered well run. A bank with a consistently low ROE can be considered poorly run.
Capitalization
| Customers Bank | U.S. Bank Average |
|---|---|
| 8.02% | 10.76% |
Customers Bank has a Capitalization of 8.02% versus the BestCashCow average of 10.76. Capitalization measures how much equity capital a bank has to underpin loans and other assets on its balance sheet. The higher the capitalization number the more secure a bank is considered.
Customers Bank Balance Sheet Analysis
As of December 31, 2023, Customers Bank had assets of $21,303,502,000, loans of $13,066,772,000, and deposits of $18,049,415,000. Long-term increases in deposits shows a bank's ability to raise funds to grow its loans and assets. Loan and asset growth may rise or fall depending on a bank's strategy for growth. Sharp rises and falls in assets, deposits, and loans can be problematic, indicating a loosening of lending standards, or financial distress leading to reduced lending. A big change in these figured can also be from a bank acquisition or merger.
Summary Balance Sheet
December 31, 2024| ASSETS | |
|---|---|
| Cash & Balances due from depository institutions | $ 3.84 billion |
| Interest-bearing balances | $ 3.81 billion |
| Total securities | $ 3.48 billion |
| Federal funds sold and reverse repurchase | N.A. |
| Net loans and leases | $ 13.07 billion |
| Loan loss allowance | $ 135.31 million |
| Trading account assets | $ 19.03 million |
| Bank premises and fixed assets | N.A. |
| Other real estate owned | $ 0.04 million |
| Goodwill and other intangibles | $ 6.82 million |
| All other assets | $ 802.92 million |
| Total Assets | $ 19.60 billion |
| LIABILITIES | |
|---|---|
| Total deposits | $ 18.05 billion |
| Interest-bearing deposits | $ 13.52 billion |
| Deposits held in domestic offices | $ 18.05 billion |
| % insured (estimated) | 70.43% |
| Federal funds purchased and repurchase agreements | N.A. |
| Trading liabilities | $ 28.60 million |
| Other borrowed funds | $ 885.00 million |
| Subordinated debt | $ 109.46 million |
| All other liabilities | $ 202.73 million |
| Total Liabilities | $ 19.60 billion |
| Shareholders’ Equity | $ 1,707.83 million |
Summary Income Statement
December 31, 2024| INCOME AND EXPENSES | |
|---|---|
| Total Interest Income | $ 1,366.20 million |
| Total Interest Expense | $ 671.45 million |
| Net interest income | $ 694.75 million |
| Provision for loan and lease losses | $ 74.50 million |
| Total non interest income | $ 72.02 million |
| Total non interest expense | $ 351.95 million |
| Pre-tax Net Operating Income | $ 186.07 million |
Bank Loan Profile?
The top three loan types in Customers Bank’s loan portfolio are Commercial and Industrial Loans, Multifamily Mortgages, and Commercial Real Estate.
Compared to other banks in Pennsylvania, Customers Bank has a significantly higher percent of Multifamily Mortgages, Commercial and Industrial Loans on its balance sheet, potentially indicating a specialty in that lending area.
Note: Percentages may not sum to 100% due to rounding and double categorization of some loan types. All data from the FDIC. Additional information about this table.
| % Loans |
% Comparison to Other Banks |
|||
|---|---|---|---|---|
| Low | Med | High | ||
| 1-4 Family Residential Loans | 4.63 | ✓ | ||
| Multifamily Mortgages |
15.65 | ✓ | ||
| Credit Card Loans | 0.01 | ✓ | ||
| Consumer Auto Loans | 0.00 | ✓ | ||
| Small Business Loans | 0.93 | ✓ | ||
| Construction and Development Loans | 0.82 | ✓ | ||
| Commercial Real Estate | 13.15 | ✓ | ||
| Commercial and Industrial Loans | 27.98 | ✓ | ||
| Farm Loans | 0.00 | ✓ | ||
Customer Reviews for Customers Bank
James A. Elder
March 25, 2020
I was told on the phone by a bank rep that my present money market acct interest rate would continue at 2.25% until June 30, 2020 and would be FDIC covered up to $250,000. Please verify if this is true???
UNDER MARKET RATES LISTED SEE BELOW Deposit Rates - March 25, 2020
Your Current Location: Georgia, GA 30009
Savings and Money Market Rates
APY 0.25%
MAXIMUM $50,000
I DO NOT UNDERSTAND WHAT IS GOING ON HERE??
SEE LINK https://www.bestcashcow.com/banks/customers-bank-34444
-
Is this review helpful? Yes:0 / No: 0
dale18328
January 23, 2020
Yesterday I signed up for the 2.25 MM account that took 10 minute to do online. Then I created a transfer connection to fund it which was completed less than 24 hours later. I didn't need to speak to anyone and it all went flawlessly. Now this I could get used to!!!
Is this review helpful? Yes:0 / No: 0
lbcohen2@verizon.net
December 9, 2018
I purchased a 15 month CD in Dec. 2017 which should have matured in Jan.2018. The teller screwed up and gave Jan 2019 as the maturity date. Now they sent me a notice my account was inactive. It was a total screw up on their part.
Is this review helpful? Yes:0 / No: 0
Add Your Review
or use your BestCashCow account