They just dropped their Online Savings rate .25% without warning... good customer service?

Posted: Oct 21, 2008

I had to use their customer service reps once when I lost my pin #. They make you answer a bunch of questions before giving you any information. Then they mail you the pin number via snail mail. I enjoy that their more security conscious than other banks out there.


If you withdraw money from another bank's ATM, they refund you the bank fee's (up to three times in a month).

Online transfers are a bit too long. I simply withdraw from my bank and deposit directly into HSBC savings. If done before 5pm, money will be in account by 9am the next morning.


FYI: with this account, you cannot deposit money into your account using a bank teller. They said this type of account does not allow such deposits. You must make all your deposits via the ATM.

Posted: Oct 29, 2008

I opened an online account with HSBC about a month ago, the opening process was slower than with ING, but their savings rate is slightly higher as of today (+.25%). I haven't had any problems moving money back and forth between my regular checking account but it does take longer than I expected ~5 days. One feature that they do lack is that I cannot see how much interest I've earned during the current month.

Posted: Nov 14, 2008

Well, I had my savings account with HSBC for about 3 1/2 years now without any problems but I never had to contact customer service till now. I just got married, Updating my last name has been a horror story, it's been over 3 weeks and they just got their forms to me to be mailed back. I have to admit the customer service for the on-line banking is nothing short of inadaquacy, the normal response time for any question is 2 days for simple questions. If or when you call-in, a person will tell you they can't help you over the phone. you'll be told you must use the bankmail link, so you sign on to your account, type your question then they get back to you the next day with the lovely response of: your message has been forwarded to our processing center, Yeah good luck with that; I'm still waiting for my name change. It's a great bank to use until you want customer service. I not feeling the love, It's time for me to find another bank.

Posted: Nov 20, 2008

@ Jeff,

what do you mean you can't see how much interest you earned during the month? It clearly shows it in the summary page.

Posted: Nov 22, 2008