I wrote a few weeks ago about my adventures with my iphone and the apple store.www.bestcashcow.com/technology/article/jsoc/adventures-with-my-iphone-and-at-the-apple-store
The story has continued. After returning the first phone, my second phone’s battery has been much better (despite the assurances of the Apple people that my first phone was completely fine). My experiences over the next few weeks were very positive. I like the phone so much, I decided to get one for my girlfriend/fiance. She was on a family plan with her parents- and after discussion with ATT she was assured that she could continue in this plan without change-except for the $20 data plan.
So, I ordered the phone. It came, and then she tried to activate it- only to be told that her family’s plan would increase dramatically- losing all associated discounts. When the earlier discussion was mentioned, the manager read us notes from the earlier conversation in which the agent claimed to have explained all of this- although as I mentioned she did not such thing. Several frustrating phone conversations later( I am still awaiting a call back from the supervisor’s supervisor.), I created my own family plan and added her to it. This evening, we tried to activate her phone on itunes. The options available didn’t clear match the situation at hand, so I decided to call ATT and have them walk me through the process. 30 minutes later, I had two phones activated to the same phone number and a very stupid ATT rep who seemed to think she had done nothing wrong. Her manager’s solution- go to a store and get a new sim card for the new phone. I also had to put her sim card into my phone in order for it to continue to work. I believe this means it will only synch on her computer, and not mine. Another call to ATT this evening has gone unanswered- they have gone home for the evening and the evening call center phone number seems to be a fax number.
I have had bad cellular customer service issues in the past- who hasn’t ( both with Tmobile and Sprint). But the level of incompetence and misinformation I have encountered on every level of Att’s customer service is breathtaking. The idea of being stuck with these morons for 2 years is troublesome at best. It makes me long for my old RAZR.
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Apple (AAPL) – Ratio Call Spread Update. The Delta / Theta Battle Rages On by PhilR - Jul 23, 2007
Senate Backs Wiretap Bill that Shields Phone Companies by soczie - Jul 09, 2008
ATT Says they are almost out of IPhones by JRodgers - Jul 01, 2007.
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