Hanover Community Bank - Nationwide Branches

Douglas H | Feb 5, 2020

The employees of this bank are helpful but the bank's systems and procedures for obtaining your account information STINK. If you want a bank that provides you quarterly (or even annual) statements by mail for your accounts, there are none provided here. It is "do it yourself" banking, like dealing with an Internet-only bank. You have to print out your own "statements" and their system keeps changing at least once per year for the detail you can actually print. If you don't login at least once every 3 months, your online account access is cancelled even though you still have active accounts. You then have to "re-enroll" for access all over again. The "re-enroll" activation process can't be completed successfully using Windows 10 browser (the website doesn't tell you that) --you have to use Google Chrome or something else. Right now in the "latest" version of the ever-changing software, all you can print is the total balance in each account, not the detail of monthly activity. So I am supposed to do it myself yet can't get decent detail information in hard copy. NOT ACCEPTABLE. If you want to deal with a true Internet bank, go for it elsewhere. At least in that case you should be able to print out full detail and they won't delete your access just because you haven't logged in recently. When my current CDs at Hanover mature, the money will be going somewhere else.

Brendan Galligan | Jul 17, 2016

I am pleased with your conservative approach to banking. Thank you!