Pioneer Bank - Nationwide Branches

Charla M | Jan 12, 2021

We are a commercial customer that have been with Pioneer Bank since 2014 when they were privately held in Dripping Springs. Since they were sold we have been through 3 bank managers and the Manager service gets worse and worse. We have never been with a bank that now holds every deposit you make. This is insane and businesses cannot conduct business this way. The customer should not be punished and start all over every time a new bank manager comes in. We have a history as we have been there for over 7 years. We have also noticed that Pioneer holds credit card deposits an extra day. We are at more than one bank so we have compared the deposit time on credit card payments, Our credit card company has also heard this from other customers when we inquired about the time it was taking for the credit card payments to deposit at Pioneer. Needless to say accounts will be moving.