Alliant Credit Union - Nationwide Branches

Gaius Gracchus | Mar 22, 2024

Their CD rates are reasonable and their Visa rewards is very good at 2.5% on all purchases up to 10K/month. Their customer service is polite and helpful. However, their IT department must need some serious help due to the occasionally buggy software. We had a transfer to an account with a major bank fail due to a bug in Alliant's software. They attempted to transfer the money to an account that had been closed the prior year. How they got that old account number is a mystery since I (proveably) did not provide them with it. They proceeded to charge a penalty for their own error. They did rescind the charge after I showed them proof that the account number used in the transfer was correct, even though they actually tried to send it to an old closed account. Both the receiving bank and Alliant had emails and notifications to me showing the correct account number, yet they somehow tried to send the money to a closed account number. This sort of system glitch is alarming, especially when we are talking about a financial institution. I am considering contacting the NCUA to report this error. Other than the occasional web site issues and this transfer issue, they've been a relatively good financial institution.

Bewulf | Oct 27, 2021

I joined this bank and went through the process of applying for a HELOC. Everything seemed to be going well with only the paperwork needing to be signed and when I contacted them about having a POA and therefore needing the paperwork altered so the notary could sign off on it Alliant just dropped me in the process completely. The people I had been in contact with did not return my calls and the time period elapsed without my completing the transaction. It was a total waste of my time. When I called the bank to have someone explain why this happened they could not offer me any reason for it so I closed my account

Tracy (he, him) | Oct 4, 2021

The savings rate is a draw barely, but you really need to think twice before joining. I've been a member for 12 years and cannot get approved for anything even with good credit. Plus, I am told that they do a hard credit pull when you apply to open, even if you are just opening for savings.