American Heritage Bank - Nationwide Branches

Jessica Clements | Aug 25, 2022

My family and I have used American Heritage Bank for years, I have had auto loans with them always paid them off, I have one right now, however during this pandemic I got behind a little I got caught up, but it didn't do any good to be caught up when my truck in front of my house was side swiped, the insurance company came took my truck to evaluate it informed me that they were totalling it, sent the check to American heritage bank cause I had a loan with them on it and apparently i didn't have a right to the truck or the settlement check, I called the bank loan officer Cristy Owens who wouldnt even give the insurance company $300 back so I could get my truck back which I was driving when they took it, but she wouldn't even release the truck til I got a hold of someone else at the bank, then the bank president Josh Robinson informed me he was now my loan officer, I asked him if I could renew and get some money back so I could get my truck so I could make it to work and I still have not received a reply, so here I am sitting in the dark with no truck and no way to work cause my truck was side swiped and the bank I have done business with for years want help or answer my emails or calls. So a work of advice use a different bank and don't leave your vehicle in front of your house.