New Mexico Bank & Trust - Nationwide Branches

Vironika | Jul 16, 2021

I have been banking with New Mexico Bank & Trust. When I moved to Albuquerque I wanted to close my account because the banks are so far from where I have lived. My father talked me into keeping my account.. Over the years I hadn’t had issues with the bank so I never gave anymore thought to closing my account; until now. I had to call and have three checks stopped. There is a charge for this and I didn’t have a problem paying that. While on the phone I was clear about what I needed and the customer service agent repeated the check numbers and information back to me, more than once. We were both very clear about the information. The agent also stated that there should be no issue but IF the checks go through, call them back and it will be fixed. At the end of the call I was so happy with how helpful and efficient my situation was handled that I asked if I could leave positive feedback for her with a supervisor. She tried to get someone but ultimately said she couldn’t get anyone on the phone for me and said she would note in her comments the time of the call so they could listen later. The next day one of the checks went through and sent my account into the negative, which comes with the dreaded Insufficient Funds Fee. I sent a message through the NMB&T portal to let them know to look into that. I got the run around and finally was told by Lisa in the Clovis branch that it was my own problem (not in so many words). It is aggravating because the check was for $751. Next, my automatic payments for bills began going through, which sent my account further into the negative AND brought with that multiple Insufficient Funds Fees. I have finally changed all of my auto payments to my other bank.. But the damage has been done. Hundreds of dollars.. It’s true - companies do NOT reward loyalty. Unless maybe you’re a millionaire..