The Bank & Trust of Bryan/College Station - Nationwide Branches

JOEL AND MARY PORRAS, TEXAS AVENUE BRANCH, BRYAN, TEXAS | Mar 2, 2018

THE BANKING STAFF (ONE IN PARTICULAR-BECKY) HAS DEFINITELY NOT BEEN EDUCATED ON BANKING PROCEDURES AS MUCH AS SHE AND HER BOSS (VICE PRESIDENT- OR SO SHE SAID- KATHY) SHOULD HAVE BEEN, AND KATHY GETS RED FACED AND RUDE AS WELL AS FRUSTRATED WHEN A CUSTOMERS, SUCH AS MY HUSBAND AND I HAVE QUESTIONS ABOUT THEIR OWN MONEY THAT OTHER EMPLOYEES (SUCH AS BECKY) SHOULD HAVE BEEN ABLE TO EXPLAIN, BUT WAS SURELY AT AN APPARENT LOSS.( I CAN SAY THIS BECAUSE KATHY SAID BECKY WASN'T AWARE OF THESE SIMPLE BANKING PROCEDURE THAT TOOK KATHY APPROXIMATELY 45 MINUTES TO EXPLAIN TO MY HUSBAND AND I. AND IT WASN'T JUST ONE THING, IT WAS THREE AND IN THE END WE WERE LIED TO AND TREATED AS IF OUR SOLE PURPOSE FOR BEING THERE WAS TO GET SOMEONE FIRED, WHEN OUR ONLY INTENT WAS TO UNDERSTAND WHAT WAS HAPPENING WITH _OUR_ OWN HARD EARNED MONEY.