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CD Account from Kish Bank with 0.50% APY

I have a local contracting business and have been in business for over 20 years. When I started my business I did all of my banking personal and business with Kish and recommended that my customers go through Kish for their construction loans. At one time Kish was an outstanding small town bank. But as the years have gone by and they have grown, they are no longer the wonderful bank that they once were. The staff turnover is terrible, you never know the person behind the counter and they don't know you. I moved all of my accounts from Kish over 10 years ago but being that they are a local bank still kept them on the list of banks I would recommend to my customers. But no more. I have a sweet woman who went with them who was an IDEAL lending candidate. They have done nothing but deceive her and change her lending fees every time she spoke to them. She started with around 5K in fees till she closed her loan she had over 10k in fees. Kish has yet to come through on anything that they had told her with the exception of over charging her and changing her closing date....4 TIMES! Because they didn't have what they needed to do done. Not the customer, not me as the builder, not the closing attorney (who was not the one Kish tried to push her to use), Kish bank did not have their job done. It has cost this sweet woman time, money and a lot of unneeded stress. I feel like a 300K loan is a significant amount. But apparently anything under half a mil is not worth their best effort. They are NOT friendly and NOT community minded. They are KISH minded. If it is good for them they do it and everyone else is just an inconvenience. And if you still want to go there make sure to avoid one of their VPs: C. Shope. She smiles and says all the right things until you are too far in to turn around, then she becomes rude, cold and unprofessional. Good Luck. They only have 1/2 star because there is no ZERO star option.