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CD 15-month Account from Salem Five Direct with 4.25% APY and $10,000 minimum deposit

Everyone here in Boston raves about Salem Five but it is shithole operation filled with nasty entitled people. As for this online savings product, the fees are ridiculous, the transfer charges are obnoxious, the rate is always falling without notice to customers, etc. And, do not deposit your money here above FDIC limits and rely on Massachusetts Deposit Insurance Fund to make you whole. The China Virus is going to bankrupt half of the Massachusetts banks quickly leaving the DIF illiquid.

I figured I would address some of the issues and complaints here. I am a customer. Limitations and charges on ACH transfers can be avoided by initiating in and out transfers from an outside bank. I use Amex which has a same day transfer feature that works well (although itself has a 9x/month out limitation). I am able to always get the higher rate for new money after they lower it claiming that I am no longer a new customer by quickly contacting them through the chat feature every time I see they have lowered it. I keep just under $1 million with this bank due to their DIF insurance. I believe that the account is capped at $1 million. Overall, I have been OK with this so far.

RATE NOT AS ADVERTISED .. BANK LOWERS RATE AFTER 2 MONTHS AND SAYS THAT YOU ARE NO LONGER A NEW OR VALUED CUSTOMER

I would have been happier had a not seen or heard of this one. Plenty of solid banks offering 0.10% less and offering much better service.

This bank charges you fees every time you transfer money. In addition, the bank advertises a high rate to attract customers, but once you invest with them, your rate is lowered, even though they continue to offer the high rate to others. If you call them, they will raise your rate back to the advertised rate, but a few months later, they lower your rate again, while continuing to offer a higher rate in their advertisements.