CFG Community Bank Reviews (37)
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I might not recommend to someone outside Baltimore. Rates are great, but it is not the easiest website to use and bank is too small to give comfort. Not really a national bank.
Review on the Online bank -
I get it. Rates are good and all of that, but the website is terrible. Cannot log in. Need to keep resetting password. Need to call if I want to make any sort of transaction in or out. Just not user friendly. Hate to run back to Synchrony or CIT because they don't compete on rates any longer, but I am going to check out the other consistent rate leaders and switch to something that really is a functional online account.
Review on the Online bank -
Product changes - savings to CD, maturing CD to savings, non-penalty CD to anything, etc - cannot be done online. Need to call and get forms emailed, sign, scan, and return. The rest of the experience may be fine, but without the ability to do this, it isn't an "online" bank.
Review on the Online bank -
Heather is very nice on the phone and the others are very helpful as well. But there are lots of shenanigans going on here when the quietly lose small amounts when transferring between CDs or say that they closed your savings account because you moved everything to a CD. They are cheating small to support the rate, and I am heading back to Ally which is much more transparent.
Review on the Online bank -
All in all, I am glad that I found this bank here, but it is cumbersome to use the online interface. Some days I cannot log on. And I never get a full picture of my account that now has a couple CDs, a MM and a couple of no penalty CDs. Would a simple line with account totals be too much to ask?
Review on the Online bank -
Online application only good for opening a CD. I had trouble trying to establish an High Yield Saving Account. Their online application process kept initiating a CD account. I was unable to create a saving account and their service reps were not helpful in providing guidance for me to establish an savings account. Another factor to be aware of is transferring funds to external accounts takes forever to process. The only thing they have going is the high rates on their CD accounts.
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Communication fails. I attempted to open an account online. Just reaching a person took way too long, Bank required loan pull from an existing account first--a potential red flag to both my investment company and me. I continued nevertheless, sending all information CFG required. Waited for a week, still very difficult to get anyone to answer phone. In the end, a bank rep informed me my application expired due to...no communication. I lost time and interest income, while the bank personnel never did anything. If a bank can't get a simple application right, or even contact me, I certainly wouldn't trust it with handling my money.
Review on the Online bank -
I had been very happy with Purepoint for many years, but I switched over to this place. While the rates are both low, this one is over 50% higher (.66 versus .40). I do not regret moving. It was easy. I just cannot find anything not to like about CFG!
Review on the Online bank -
I am happy with he rates and the phone service. The online ability to move money from a savings account to a CD or from a maturing CD back to savings is missing. You need to call. They seem to use their own online system rather than an out of the box system, but you'd think they could easily build that part. It is a minor inconvenience in an experience that is otherwise 5 star.
Review on the Online bank -
This is not as easy as some of the others but it is easy. The folks are great and it feels like a hometown bank when I called even though I live on the other coast. I found it on Bestcashcow and I've been with them for over a year now and I appreciate the fact that they have kept the online savings rate competitive.
Review on the Online bank -
I was lucky enough to find this bank on Bestcash a few weeks back when I locked into a CD at a much higher rate. It was not the easiest application process but I reached real banker guys and gals in Baltimore who were eager to help (not really an online bank). I would recommend this bank.
Review on the Online bank -
I've opened a few CDs and a MM account with no problems. I'd be slightly cautious about the MM transfer limits ($5,000 a day and $30,000 a month), but for me that is fine. Probably not the easiest account opening processes, but well worthwhile. The folks who work there are very personable and will walk you through any issues.
Review on the Online bank
Frenchie
Jun 9, 2022 |