CFG Community Bank Reviews (51)
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thanks for the reviews . I was prepared to deposit a large amount I,ll be headin down the road
Review on the Online bank -
Just setup a new cd with this bank. The setup was very easy however, their response time is extremely slow. I have left 3 message with no return call. Was planning on putting more funds into the bank but now will not give anything to them at this rate. I cant even get my account number.
Review on the Online bank -
I retired in 1995 after 20+ years as a small bank president. Everyone should maintain some amount of liquidity and I refer to my MMA @ CFG as my COVID A/C because I opened it in early March, 2020 after tracking their rates for about 3 months. Previously I kept a comfortable sum @ Ally Bank for 5+ years essentially in staggered short term (11-18 months) CDs coupled with an online savings a/c for staging purposes. However, when CD rates became laughable, everything wound up in the savings. The problem with Ally was their rates dropped like a lead balloon and when they hit 1.5% APY I started transferring funds to CFG @ around 1.9%. Of course, by July, 2021, CFG had slowly fallen to .59% (Ally bottomed @ .50%) and held there until February, 2022 when their balloon started to ascend. But CFG's rates are extremely reactive to changes in the Fed Funds Rates which is why one would now think their balloon is filled with helium with a tag along nitro booster when needed. I still keep a little "chump change" @ Ally and I kind of enjoy the emails they send as their hot air balloon struggles to gain altitude. It serves to remind me to check out my CFG MMA. So, last Friday, August 5th when their APY hit 1.6% ... CFG was around 2.25% but now, 4 days later it's up to 2.55% and that's quite a spread. But, I'm readying my seatbelt everyone because we ain't seen noth'in yet! Could we be in for another Jimmy Carter ride to the Fed Funds moon of 19+% ??? And ... BTW: I would have given CFG 4.5 Stars but I had to round it up. No place is, after all, PERFECT.
Review on the Online bank -
Don't waste your time. No one returns calls. We waited for a week and never heard back from them. If you cannot get your money into the bank I can only imagine the hassles getting it out. If you read these reviews its clear they do not have the capacity to actually be an online bank.
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I read all of the comments. I figured I could cope with the 3 branch bank in Baltimore etc. as everyone said that the people are nice. Now, I am a couple weeks in and I need to call to get anything done. Then I need to fill out and scan forms and email them. I will gladly switch back to Ally which is a lower rate and slower to raise, but it gives me back my time.
Review on the Online bank -
Small Baltimore bank with 3 branches. The kind lady who is in charge of online accounts is very good. You will interact with her online and by phone. But, she is one person and this doesn't really qualify as an online bank. In fact, I am not entirely sure why it is listed on these websites. Bankrate doesn't show it (but Bankrate only shows the handful of banks that pay them).
Review on the Online bank -
I get it. Rates are good and all of that, but the website is terrible. Cannot log in. Need to keep resetting password. Need to call if I want to make any sort of transaction in or out. Just not user friendly. Hate to run back to Synchrony or CIT because they don't compete on rates any longer, but I am going to check out the other consistent rate leaders and switch to something that really is a functional online account.
Review on the Online bank -
Product changes - savings to CD, maturing CD to savings, non-penalty CD to anything, etc - cannot be done online. Need to call and get forms emailed, sign, scan, and return. The rest of the experience may be fine, but without the ability to do this, it isn't an "online" bank.
Review on the Online bank -
Heather is very nice on the phone and the others are very helpful as well. But there are lots of shenanigans going on here when the quietly lose small amounts when transferring between CDs or say that they closed your savings account because you moved everything to a CD. They are cheating small to support the rate, and I am heading back to Ally which is much more transparent.
Review on the Online bank -
All in all, I am glad that I found this bank here, but it is cumbersome to use the online interface. Some days I cannot log on. And I never get a full picture of my account that now has a couple CDs, a MM and a couple of no penalty CDs. Would a simple line with account totals be too much to ask?
Review on the Online bank -
Online application only good for opening a CD. I had trouble trying to establish an High Yield Saving Account. Their online application process kept initiating a CD account. I was unable to create a saving account and their service reps were not helpful in providing guidance for me to establish an savings account. Another factor to be aware of is transferring funds to external accounts takes forever to process. The only thing they have going is the high rates on their CD accounts.
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Communication fails. I attempted to open an account online. Just reaching a person took way too long, Bank required loan pull from an existing account first--a potential red flag to both my investment company and me. I continued nevertheless, sending all information CFG required. Waited for a week, still very difficult to get anyone to answer phone. In the end, a bank rep informed me my application expired due to...no communication. I lost time and interest income, while the bank personnel never did anything. If a bank can't get a simple application right, or even contact me, I certainly wouldn't trust it with handling my money.
Review on the Online bank -
I had been very happy with Purepoint for many years, but I switched over to this place. While the rates are both low, this one is over 50% higher (.66 versus .40). I do not regret moving. It was easy. I just cannot find anything not to like about CFG!
Review on the Online bank -
I am happy with he rates and the phone service. The online ability to move money from a savings account to a CD or from a maturing CD back to savings is missing. You need to call. They seem to use their own online system rather than an out of the box system, but you'd think they could easily build that part. It is a minor inconvenience in an experience that is otherwise 5 star.
Review on the Online bank
Jon c
Dec 1, 2022 |