CFG Community Bank Reviews (37)

Rated 3.45 stars out of 5 - based on 29 reviews
  • Jun 9, 2022 |

    Online Savings Rates

    I might not recommend to someone outside Baltimore. Rates are great, but it is not the easiest website to use and bank is too small to give comfort. Not really a national bank.
    Review on the Online bank

  • May 16, 2022 |

    Online Savings Rates

    I get it. Rates are good and all of that, but the website is terrible. Cannot log in. Need to keep resetting password. Need to call if I want to make any sort of transaction in or out. Just not user friendly. Hate to run back to Synchrony or CIT because they don't compete on rates any longer, but I am going to check out the other consistent rate leaders and switch to something that really is a functional online account.
    Review on the Online bank

  • Apr 26, 2022 |

    Online Savings Rates

    easy,nice to work with but confusing website
    Review on the Online bank

  • Apr 7, 2022 |

    Online Savings Rates

    CFG is ok, but it really is no an online account.
    Review on the Online bank

  • Feb 1, 2022 |

    Online Savings Rates

    Product changes - savings to CD, maturing CD to savings, non-penalty CD to anything, etc - cannot be done online. Need to call and get forms emailed, sign, scan, and return. The rest of the experience may be fine, but without the ability to do this, it isn't an "online" bank.
    Review on the Online bank

  • Dec 16, 2021 |

    Online Savings Rates

    This is the one. I've been a customer for many years. Never a problem. Great service. Rates are always consistently among the best. No need to constantly move.
    Review on the Online bank

  • Dec 12, 2021 |

    Online Savings Rates

    I enjoyed all the positive reviews, but wait until you have a CD due or need to make some sort of changes and then this is just not an online bank (read awful).
    Review on the Online bank

  • Dec 3, 2021 |

    Online Savings Rates

    Heather is very nice on the phone and the others are very helpful as well. But there are lots of shenanigans going on here when the quietly lose small amounts when transferring between CDs or say that they closed your savings account because you moved everything to a CD. They are cheating small to support the rate, and I am heading back to Ally which is much more transparent.
    Review on the Online bank

  • Nov 30, 2021 |

    Online Savings Rates

    All in all, I am glad that I found this bank here, but it is cumbersome to use the online interface. Some days I cannot log on. And I never get a full picture of my account that now has a couple CDs, a MM and a couple of no penalty CDs. Would a simple line with account totals be too much to ask?
    Review on the Online bank

  • Oct 26, 2021 |

    Online Savings Rates

    Not the most user friendly website, but the folks are pleasant to work with and a slightly higher rate means slight less than I am losing every day to this runaway inflation.
    Review on the Online bank

  • Jun 3, 2021 |

    Online Savings Rates

    not perfect, but the rate is consistently at the top and therefor worth the effort
    Review on the Online bank

  • May 27, 2021 |

    Online application only good for opening a CD. I had trouble trying to establish an High Yield Saving Account. Their online application process kept initiating a CD account. I was unable to create a saving account and their service reps were not helpful in providing guidance for me to establish an savings account. Another factor to be aware of is transferring funds to external accounts takes forever to process. The only thing they have going is the high rates on their CD accounts.

  • Apr 3, 2021 |

    Online CDs 12 Month Rates

    Communication fails. I attempted to open an account online. Just reaching a person took way too long, Bank required loan pull from an existing account first--a potential red flag to both my investment company and me. I continued nevertheless, sending all information CFG required. Waited for a week, still very difficult to get anyone to answer phone. In the end, a bank rep informed me my application expired due to...no communication. I lost time and interest income, while the bank personnel never did anything. If a bank can't get a simple application right, or even contact me, I certainly wouldn't trust it with handling my money.
    Review on the Online bank

  • Mar 17, 2021 |

    Online Savings Rates

    I had been very happy with Purepoint for many years, but I switched over to this place. While the rates are both low, this one is over 50% higher (.66 versus .40). I do not regret moving. It was easy. I just cannot find anything not to like about CFG!
    Review on the Online bank

  • Mar 7, 2021 |

    Online Savings Rates

    I am happy with he rates and the phone service. The online ability to move money from a savings account to a CD or from a maturing CD back to savings is missing. You need to call. They seem to use their own online system rather than an out of the box system, but you'd think they could easily build that part. It is a minor inconvenience in an experience that is otherwise 5 star.
    Review on the Online bank

  • Feb 6, 2021 |

    Online Savings Rates

    The bank is local to us in Baltimore and is well regarded. Online banking is fine, although lacks some features of the better known names.
    Review on the Online bank

  • Jan 13, 2021 |

    Online Savings Rates

    Little rate drops suck!
    Review on the Online bank

  • Jan 4, 2021 |

    Online Savings Rates

    This is not as easy as some of the others but it is easy. The folks are great and it feels like a hometown bank when I called even though I live on the other coast. I found it on Bestcashcow and I've been with them for over a year now and I appreciate the fact that they have kept the online savings rate competitive.
    Review on the Online bank

  • Nov 22, 2020 |

    Online Savings Rates

    Nothing to complain about. Easiest bank to sign in to and to use and easy to reach someone if I have a question.
    Review on the Online bank

  • Oct 12, 2020 |

    Online Savings Rates

    I've been pleasantly surprised by how nice the folks are and how easy to work with they are. Rate stays among the best and I will stay.
    Review on the Online bank

  • Sep 8, 2020 |

    Online Savings Rates

    I opened some time ago and have been pleased to see that they remain competitive even while the rates fall. I wish I could say the same for Capital One and Barclays.
    Review on the Online bank

  • Aug 28, 2020 |

    Online Savings Rates

    Website is occasionally down, but no other problems.
    Review on the Online bank

  • Aug 24, 2020 |

    Online Savings Rates

    I am not sure it really qualifies as an online bank. I opened an account but I live in Baltimore. I would be more hesitant if I did not.
    Review on the Online bank

  • Jul 20, 2020 |

    Online Savings Rates

    I have had nothing but great experiences. Website missing some functionality, but the people are great. Rates are falling but constantly competitive. Wish I had locked into their certificates. Absula.
    Review on the Online bank

  • Jun 6, 2020 |

    Online Savings Rates

    Dog faced pony soldiers with hairy legs, new money only?
    Review on the Online bank

  • Apr 29, 2020

    Online CDs 12 Month Rates

    new money only game horrible customer service and no toll free customer service number rude rep hung up on me after 2 simple polite questions
    Review on the Online bank

  • Mar 17, 2020 |

    Great people to work with.They are smart Most of the money they lend is in the health care field. They stay away from the housing industry .They also test you with respect.M&t could care less about your time. These people respect your time and get you done fast.

  • Mar 17, 2020 |

    Great people to work with.They are smart Most of the money they lend is in the health care field. They stay away from the housing industry .They also test you with respect.M&t could care less about your time. These people respect your time and get you done fast.

  • Mar 11, 2020 |

    Online Savings Rates

    I was lucky enough to find this bank on Bestcash a few weeks back when I locked into a CD at a much higher rate. It was not the easiest application process but I reached real banker guys and gals in Baltimore who were eager to help (not really an online bank). I would recommend this bank.
    Review on the Online bank

  • Feb 24, 2020 |

    Online Savings Rates

    I've opened a few CDs and a MM account with no problems. I'd be slightly cautious about the MM transfer limits ($5,000 a day and $30,000 a month), but for me that is fine. Probably not the easiest account opening processes, but well worthwhile. The folks who work there are very personable and will walk you through any issues.
    Review on the Online bank

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