CFG Community Bank Reviews (51)

Rated 2.48 stars out of 5 - based on 27 reviews with ratings
  • Dec 1, 2022 |

    thanks for the reviews . I was prepared to deposit a large amount I,ll be headin down the road
    Review on the Online bank

  • Sep 24, 2022

    Was going to open a savings acct ----- after reading the reviews, NO WAY. Don't make it difficult for customers, (or potential customers), to do business with you.
    Review on the Online bank

  • Sep 7, 2022 |

    I was considering opening a CD with this bank but I'm having second thoughts due to the many NEGETATIVE reviews. I'm seeking an on line bank with competitive rates and GOOD CUSTOMER SERVICE.

  • Aug 29, 2022 |

    Opened a CD weeks ago and cannot get my account number called 5 times she said the bank manager would call back still have heard nothing.

    Going to report them to see if I can get my account number..

    TERRIBLE CUSTOMER SERVICE!!!!
    Review on the Online bank

  • Aug 22, 2022 |

    Just setup a new cd with this bank. The setup was very easy however, their response time is extremely slow. I have left 3 message with no return call. Was planning on putting more funds into the bank but now will not give anything to them at this rate. I cant even get my account number.


    Review on the Online bank

  • Aug 17, 2022 |

    So frustrating trying to open and fund an account. No return phone calls, couldn’t add funds. Giving up and taking my money elsewhere! If it’s difficult depositing money, I can only imagine trying to withdraw money!! Don’t waste your time!

  • Aug 13, 2022

    Online CDs 60 Month Rates

    Tried to get them to return a call to set up a CD for a week. Sent multiple emails. No response. If its that hard to put money in their bank I would hate to think of how hard it was to get it out. Hard pass.
    Review on the Online bank

  • Aug 10, 2022 |

    Online Savings Rates

    I retired in 1995 after 20+ years as a small bank president. Everyone should maintain some amount of liquidity and I refer to my MMA @ CFG as my COVID A/C because I opened it in early March, 2020 after tracking their rates for about 3 months. Previously I kept a comfortable sum @ Ally Bank for 5+ years essentially in staggered short term (11-18 months) CDs coupled with an online savings a/c for staging purposes. However, when CD rates became laughable, everything wound up in the savings. The problem with Ally was their rates dropped like a lead balloon and when they hit 1.5% APY I started transferring funds to CFG @ around 1.9%. Of course, by July, 2021, CFG had slowly fallen to .59% (Ally bottomed @ .50%) and held there until February, 2022 when their balloon started to ascend. But CFG's rates are extremely reactive to changes in the Fed Funds Rates which is why one would now think their balloon is filled with helium with a tag along nitro booster when needed. I still keep a little "chump change" @ Ally and I kind of enjoy the emails they send as their hot air balloon struggles to gain altitude. It serves to remind me to check out my CFG MMA. So, last Friday, August 5th when their APY hit 1.6% ... CFG was around 2.25% but now, 4 days later it's up to 2.55% and that's quite a spread. But, I'm readying my seatbelt everyone because we ain't seen noth'in yet! Could we be in for another Jimmy Carter ride to the Fed Funds moon of 19+% ??? And ... BTW: I would have given CFG 4.5 Stars but I had to round it up. No place is, after all, PERFECT.
    Review on the Online bank

  • Aug 5, 2022 |

    Don't waste your time. No one returns calls. We waited for a week and never heard back from them. If you cannot get your money into the bank I can only imagine the hassles getting it out. If you read these reviews its clear they do not have the capacity to actually be an online bank.

  • Aug 3, 2022 |

    Online Savings Rates

    Are your policies even legal, we filed a complaint with the OCC to see if they are..........................
    Review on the Online bank

  • Aug 3, 2022

    Online Savings Rates

    From website: "Once funding occurs the daily external transfer limit for the CFG High Yield Money Market Account is $5,000. Your external transfers may not exceed $30,000 in a 30-day rolling period."

    Are you F ing serious ?
    Review on the Online bank

  • Jul 16, 2022 |

    Online Savings Rates

    I read all of the comments. I figured I could cope with the 3 branch bank in Baltimore etc. as everyone said that the people are nice. Now, I am a couple weeks in and I need to call to get anything done. Then I need to fill out and scan forms and email them. I will gladly switch back to Ally which is a lower rate and slower to raise, but it gives me back my time.
    Review on the Online bank

  • Jul 10, 2022 |

    Online CDs 36 Month Rates

    Small Baltimore bank with 3 branches. The kind lady who is in charge of online accounts is very good. You will interact with her online and by phone. But, she is one person and this doesn't really qualify as an online bank. In fact, I am not entirely sure why it is listed on these websites. Bankrate doesn't show it (but Bankrate only shows the handful of banks that pay them).
    Review on the Online bank

  • Jul 8, 2022 |

    Online Savings Rates

    Just opened a couple of weeks ago and have not been disappointed with the service or anything like that although the website just isn't the best.
    Review on the Online bank

  • Jun 9, 2022 |

    Online Savings Rates

    I might not recommend to someone outside Baltimore. Rates are great, but it is not the easiest website to use and bank is too small to give comfort. Not really a national bank.
    Review on the Online bank

  • May 16, 2022 |

    Online Savings Rates

    I get it. Rates are good and all of that, but the website is terrible. Cannot log in. Need to keep resetting password. Need to call if I want to make any sort of transaction in or out. Just not user friendly. Hate to run back to Synchrony or CIT because they don't compete on rates any longer, but I am going to check out the other consistent rate leaders and switch to something that really is a functional online account.
    Review on the Online bank

  • Apr 26, 2022 |

    Online Savings Rates

    easy,nice to work with but confusing website
    Review on the Online bank

  • Apr 7, 2022 |

    Online Savings Rates

    CFG is ok, but it really is no an online account.
    Review on the Online bank

  • Feb 1, 2022 |

    Online Savings Rates

    Product changes - savings to CD, maturing CD to savings, non-penalty CD to anything, etc - cannot be done online. Need to call and get forms emailed, sign, scan, and return. The rest of the experience may be fine, but without the ability to do this, it isn't an "online" bank.
    Review on the Online bank

  • Dec 16, 2021 |

    Online Savings Rates

    This is the one. I've been a customer for many years. Never a problem. Great service. Rates are always consistently among the best. No need to constantly move.
    Review on the Online bank

  • Dec 12, 2021 |

    Online Savings Rates

    I enjoyed all the positive reviews, but wait until you have a CD due or need to make some sort of changes and then this is just not an online bank (read awful).
    Review on the Online bank

  • Dec 3, 2021 |

    Online Savings Rates

    Heather is very nice on the phone and the others are very helpful as well. But there are lots of shenanigans going on here when the quietly lose small amounts when transferring between CDs or say that they closed your savings account because you moved everything to a CD. They are cheating small to support the rate, and I am heading back to Ally which is much more transparent.
    Review on the Online bank

  • Nov 30, 2021 |

    Online Savings Rates

    All in all, I am glad that I found this bank here, but it is cumbersome to use the online interface. Some days I cannot log on. And I never get a full picture of my account that now has a couple CDs, a MM and a couple of no penalty CDs. Would a simple line with account totals be too much to ask?
    Review on the Online bank

  • Oct 26, 2021 |

    Online Savings Rates

    Not the most user friendly website, but the folks are pleasant to work with and a slightly higher rate means slight less than I am losing every day to this runaway inflation.
    Review on the Online bank

  • Jun 3, 2021 |

    Online Savings Rates

    not perfect, but the rate is consistently at the top and therefor worth the effort
    Review on the Online bank

  • May 27, 2021 |

    Online application only good for opening a CD. I had trouble trying to establish an High Yield Saving Account. Their online application process kept initiating a CD account. I was unable to create a saving account and their service reps were not helpful in providing guidance for me to establish an savings account. Another factor to be aware of is transferring funds to external accounts takes forever to process. The only thing they have going is the high rates on their CD accounts.

  • Apr 3, 2021 |

    Online CDs 12 Month Rates

    Communication fails. I attempted to open an account online. Just reaching a person took way too long, Bank required loan pull from an existing account first--a potential red flag to both my investment company and me. I continued nevertheless, sending all information CFG required. Waited for a week, still very difficult to get anyone to answer phone. In the end, a bank rep informed me my application expired due to...no communication. I lost time and interest income, while the bank personnel never did anything. If a bank can't get a simple application right, or even contact me, I certainly wouldn't trust it with handling my money.
    Review on the Online bank

  • Mar 17, 2021 |

    Online Savings Rates

    I had been very happy with Purepoint for many years, but I switched over to this place. While the rates are both low, this one is over 50% higher (.66 versus .40). I do not regret moving. It was easy. I just cannot find anything not to like about CFG!
    Review on the Online bank

  • Mar 7, 2021 |

    Online Savings Rates

    I am happy with he rates and the phone service. The online ability to move money from a savings account to a CD or from a maturing CD back to savings is missing. You need to call. They seem to use their own online system rather than an out of the box system, but you'd think they could easily build that part. It is a minor inconvenience in an experience that is otherwise 5 star.
    Review on the Online bank

  • Feb 6, 2021 |

    Online Savings Rates

    The bank is local to us in Baltimore and is well regarded. Online banking is fine, although lacks some features of the better known names.
    Review on the Online bank

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