CIBC Bank USA Reviews (23)

Rated 3.27 stars out of 5 - based on 22 reviews
  • Jul 9, 2021 |

    Improved greatly over the experiences of earlier reviewers. Smooth approval. Everything is fine, helped in recovering sign-in protocols and in deposits/withdrawals. Not some hinky fintech that has to be worked only out of a buggy app, assuming approval which is often denied for unclear reasons.

  • May 20, 2021 |

    Online Savings Rates

    opened the account because it is the only name on the list that sounded familiar ... works fine, no problems
    Review on the Online bank

  • Dec 11, 2020 |

    Online Savings Rates

    I did not like the rate drop yesterday fellas. This went from great to good to average to poor in no time!
    Review on the Online bank

  • Oct 23, 2020 |

    Online Savings Rates

    I was moderately annoyed that I could not indicate online that I did not want my CD to roll-over at maturity, and then more annoyed when they ask why I wasn't renewing (the renewal rate is below their online savings rate).
    Review on the Online bank

  • Oct 18, 2020 |

    Online Savings Rates

    Phone rep in Canada made a racist remark on the phone. Acceptable there perhaps, not here.
    Review on the Online bank

  • Oct 15, 2020 |

    Online Savings Rates

    Uses same standard Netellier interface as lots of other banks, except somehow they manage to mess it up. Impossible to indicate preferences for maturing CDs without sending an email. Impossible to remove a corresponding account without calling. Etc., etc.
    Review on the Online bank

  • Sep 28, 2020 |

    Online Savings Rates

    I am not sure that I really want to write this here because I know I will probably want to take it back later, but I've been tracking the rates for several months and CIBC has been slower to cut their rates and then seems to cut them less to the bone. I know some rates are now higher, but among the names I recognize this is now the highest. I also find the people helpful when I call.
    Review on the Online bank

  • Sep 21, 2020 |

    Online Savings Rates

    It is good. Just like all of the others so you can open here if the rate is better.
    Review on the Online bank

  • Aug 11, 2020 |

    Online Savings Rates

    Do not open an account here expecting that it is at the same level as others. I like the rate.
    Review on the Online bank

  • Jul 31, 2020 |

    Online Savings Rates

    This one is just a silly Canadian bank with a lousy interface. I opened for the higher rate but it does nothing but fall. Everything requires a phone call. I will stick with the better known US players until the pandemic ends.
    Review on the Online bank

  • Jul 18, 2020 | | Replies 1

    Online Savings Rates

    What's not to like? They've held their rates strong while the better known banks have been slashing.
    Review on the Online bank

    c3po in chicago illinois | Jul 20, 2020

    Spoke too soon. 2 days later and they dropped the rate. Damn.

  • Feb 14, 2020 |

    Online Savings Rates

    Absolutely impossible to go paperless. I have 3 CDs with this bank and have no complaints other than the fact that I get three large envelopes with statements every month. I've tried to go paperless online and tried calling, multiple times, but the paper keeps coming.
    Review on the Online bank

  • Oct 8, 2019 |

    Online Savings Rates

    Got in 2 months ago at 2.40%. This turned out to be a giant disappointment. Rate today stands at 2.05% and some banks are still around 2.40%.
    Review on the Online bank

  • Aug 14, 2019 |

    Online Savings Rates

    My husband and I opened an account here and we are enjoying the fact that they are holding their rate at a competitive level while all of the more established online banks are dropping theirs. (We expect that it will fall if rates continue to decline, but hope it stays above the competition!) The people were very nice on the phone and everything works well. We are however a little disappointed by the transfer speeds (2 days versus 1) and the website is not always entirely intuitive (seems to use a software program different from that we have seen elsewhere).
    Review on the Online bank

  • Aug 6, 2019 |

    Online Savings Rates

    Very reliable and person I spoke with was so nice and helpful. Feel better having money in a well known large bank
    Review on the Online bank

  • Apr 24, 2019 |

    Online Savings Rates

    Very straight, simple and effective web.
    Review on the Online bank

  • Apr 21, 2019 |

    Online Savings Rates

    Not the easiest experience to open an account. Not the easiest thing to log into either. It is the same interface that I've seen at several other only banks, but my browser doesn't remember my password. Otherwise, there are no problems and I am enjoying earning a rate that is a little higher than the better known names.
    Review on the Online bank

  • Mar 1, 2019 |

    Online Savings Rates

    I saw CIBC listed here or on another site and opened the account. While some of the other rates are higher, I like the $0 balance requirement and the fact that it is a recognized name. The opening process was smooth and I have not had any issues so far.
    Review on the Online bank

  • Feb 6, 2019 |

    Online Savings Rates

    I opened an account in January. I found the opening process easy and am enjoying earning a savings rates for a $1 minimum that is higher than that offered by the other well-recognized online banks.

  • Dec 23, 2018 |

    Online Savings Rates

    The 2.39% rate was nice enough to get be to just open a CIBC account, but I closed it 5 minutes later. I was not able to bring money in from an external bank account (in my case, Chase). You have to wire it over or send them a check. I also learned you absolutely cannot withdraw anything for 90 days. There are better options out there.

  • Jul 13, 2018 |

    Online Savings Rates

    nothing works. trying to call the number and get someone is futile.

  • Jul 10, 2018 |

    Online Savings Rates

    These guys are really just learning how to do online banking in the US. May be worth a look in a couple of years. In the meantime, stick with a better known brand.

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