Comenity Capital Bank Reviews (43)

Rated 2.50 stars out of 5 - based on 26 reviews with ratings
  • Dec 21, 2022 |

    Online Savings Rates

    Easy to open, took maybe 15 minutes for a joint account. Easy to access, easy to transfer $ in and out. Don't know why the negative reviewers experiences were so different, but maybe it's not the bank???
    Review on the Online bank

  • Oct 30, 2022 |

    Online Savings Rates

    Closed the account after one year. These folks are killing lots of trees to send out cross-selling info on credit cards, home equities, personal loans. It seems like the savings is just to bring people in the door. Only Wells is worse with the cross-selling.
    Review on the Online bank

  • Oct 7, 2022 | | Replies 1

    Very easy to open account and fund. Any issues were my fault on keyboard.

    Geoff | Oct 10, 2022

    lol - certainly written by the bank itself! This one has more holes than swiss cheese!

  • Oct 4, 2022 | | Replies 1

    Online CDs 60 Month Rates

    don't even try. although the rate is attractive, you will spend/waste a couple hours going through the application and connecting a bank account through PLAID, only for them to reject your application and not tell you why. absolute waste of time. Learn from me.
    Review on the Online bank

    Bob | Dec 22, 2022

    Exact the same thing happened with me.

  • Oct 2, 2022 |

    Online Savings Rates

    closed account and won't be back. three reasons. 1. very late in raising rates after each fed move. they do eventually become competitive but after two or three weeks when they need cash. long term depositors lose in an environment when the bank isn't immediately responsive (although the rate never fell below marcus or synchrony or ally), 2. $10,000 outbound transaction limit is a killer. even worse, they blocked ach transfers initiated from chase and never let me link through plaid to any other bank or online broker, 3. the chat feature is a joke - you get back a note that someone may respond in 5 days and they don't. See ya.
    Review on the Online bank

  • Sep 30, 2022 |

    Online Savings Rates

    They locked my account for no reason. I spend more than 2 hours, trying 4 times to call their customer service (Sept. 26). The representative promised me to submit request to unlock my account right away but I still needed to call back 3 times to get it done. I will move my money to another bank.
    Review on the Online bank

  • Sep 23, 2022 |

    Online Savings Rates

    So much promise as a rate leader but now just peters out so I need to figure out how to get my money out and move along.
    Review on the Online bank

  • Sep 23, 2022

    Am thinking of opening an account with them but as a business man, I need atleast a $50,000 daily transfer limit....is that possible??
    Review on the Online bank

  • Aug 31, 2022 |

    Online Savings Rates

    You can put as much as you want in but can only take 5K/day out. They say you can ask for that limit to be raised, but they deny the requests. Good rates though.
    Review on the Online bank

  • Aug 18, 2022 |

    Online Savings Rates

    Good rates but they wouldn't let me add my wife as Joint Owner. And wouldn't give any reason.
    Review on the Online bank

  • Aug 18, 2022

    Online Savings Rates

    One of the worst banks ever, be careful. They restrict your account whenever they feel like it. Getting money in is ok, getting it out is really difficult
    Review on the Online bank

  • Aug 17, 2022 |

    Online CDs 60 Month Rates

    Tried to get follow up answers when trying to open a CD. After two ten calls, someone finally answered & then hung up on me. Can’t imagine what it would be like to try to get money out.
    Review on the Online bank

  • Aug 5, 2022 |

    Online Savings Rates

    Apparently the transfer limits have been removed. No limits as far as I can tell. Service has been excellent for me so far.
    Review on the Online bank

  • Jul 30, 2022 |

    They do have some weird restrictions, but there are ways around it. Call their customer service. They are surprisingly helpful.
    Review on the Online bank

  • Jul 25, 2022 |

    Online Savings Rates

    Opening this account 3 weeks ago opened me up to incessant emails and letters trying to get me to take out a loan to pay off credit card debt. I closed this account and went to Bask and can already see I will be happier.
    Review on the Online bank

  • Jul 13, 2022 |

    Online Savings Rates

    Too many hassles, too much cross promotions, insulting emails. I opened the account but wish I had chosen a different name from the top of the chart. Or that I had just waited with the bank I was with because all of these rates are going up. These guys may be two or three weeks faster but they are all going up.
    Review on the Online bank

  • Jun 28, 2022 |

    Online Savings Rates

    Also, another point. I accessed my account from overseas recently (just checking to make sure a transfer I had made went thru) and they contacted me via various means as a security issue. They needed to confirm that it was me that accessed it before releasing it from a security hold. I was impressed.
    Review on the Online bank

  • Jun 28, 2022 |

    Online Savings Rates

    Agreed the $5000 transfer limit is ridiculous. So I called them and found out that the $5000 is their default. If you request a higher limit, they can arrange it. Mine is now $50,000 per day. And agree that the website does not inspire a lot of confidence, but I've used them for years as Comenity and never had a problem.
    Review on the Online bank

  • Jun 25, 2022 |

    Are they serious? A $5000 transfer limit. No Thanks, NEXT!

  • Jun 24, 2022

    I was considering using this bank but after reading so many negative reviews I'm having doubts. Where there is so much smoke there surely is a good bit of fire. Such a shame they don't clean up their act!!!!

  • May 17, 2022 | | Replies 1

    Online Savings Rates

    Does anyone there even check these banks before listing them on this site? This one won't let you move more than $5,000 a day, even rejecting external transfers over that amount (which in the past is the best way to defeat these types of limitations).
    Review on the Online bank

    ElrodTX | Jun 7, 2022

    I opened an account a week ago and did not encounter this limitation at all. Maybe it has been fixed?

  • May 11, 2022 |

    Online Savings Rates

    I opened an account there about 4 weeks ago and put in the FDIC limit. They raised he rate. Now I am getting 1% on my cash. That is the good. The bad is that I am absolutely inundated by emails and letters from something called Bread which wants me to consolidate my debt or remortgage or get a car loan or whatever. The cross selling is absurd. Do they really think I would be keeping this kind of cash earning 1% if I still had high interest debt?
    Review on the Online bank

  • May 6, 2022

    Online Savings Rates

    Terrible service- wish I had read the reviews before opening an account. They won't let me have a joint account with my wife (married 30+ years, never been a problem with other banks) and REFUSE to tell me why. They even said that I could get $500k FDIC coverage by designating my wife as POD. I pointed out to them that the FDIC training information for banks specifically mentions this as erroneous. You'd think their lawyers would stop them from making false claims. They may have good rates, but beware the incompetence and terrible customer service.
    Review on the Online bank

  • May 5, 2022 |

    Online Savings Rates

    I just opened a new High Yield Savings account at Bread Bank (their new name) and can verify that there is a $5000/day transfer limit even if initiated by an EXTERNAL bank. This is ridiculous!
    Review on the Online bank

  • Apr 26, 2022 | | Replies 1

    Online Savings Rates

    Why change the name to Bread? I had been very happy with Comenity through the virus crisis, but this rebrand makes me want to throw in the towel as soon as I can find a higher rate.
    Review on the Online bank

    lt23 | May 5, 2022

    They can call it whatever they want. It is the best rate around and service is excellent.

  • Mar 19, 2022 |

    Online Savings Rates

    Comenity Direct is a fine account that consistently pays more interest, but you need to set it up with a correspondent account from which you can begin a transfer. Unlike the better known places, you cannot do it on their website. I am using the Chase mobile app with no problems. Well worth the extra 1/4 percent.
    Review on the Online bank

  • Mar 10, 2022 |

    Online Savings Rates

    i have had no problem and am enjoying the rate hikes i would still with savings at 0.75 and not buy the one year cd at 1.00 since the penalty for breaking is too high in case rates really move.
    Review on the Online bank

  • Nov 9, 2021 |

    Online Savings Rates

    Quirky website and lousy rate, but this is where we are what you need to do to avoid the zero-point-zero-one.
    Review on the Online bank

  • Sep 19, 2021 |

    Online Savings Rates

    I have not had the problems described by others here, but I find that the website does not inspire confidence.
    Review on the Online bank

  • Aug 19, 2021 |

    Worst bank experience ever......took me a month to get my money from them after CD matured. Horrible customer service! Don't let the fact that they may be offering an extra .10% interest temp you to do business with Comenity, they are a rotten company.

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