Comenity Capital Bank Reviews (32)

Rated 2.92 stars out of 5 - based on 25 reviews
  • Aug 18, 2022 |

    Online Savings Rates

    Good rates but they wouldn't let me add my wife as Joint Owner. And wouldn't give any reason.
    Review on the Online bank

  • Aug 18, 2022

    Online Savings Rates

    One of the worst banks ever, be careful. They restrict your account whenever they feel like it. Getting money in is ok, getting it out is really difficult
    Review on the Online bank

  • Aug 17, 2022 |

    Online CDs 60 Month Rates

    Tried to get follow up answers when trying to open a CD. After two ten calls, someone finally answered & then hung up on me. Can’t imagine what it would be like to try to get money out.
    Review on the Online bank

  • Aug 5, 2022 |

    Online Savings Rates

    Apparently the transfer limits have been removed. No limits as far as I can tell. Service has been excellent for me so far.
    Review on the Online bank

  • Jul 30, 2022 |

    They do have some weird restrictions, but there are ways around it. Call their customer service. They are surprisingly helpful.
    Review on the Online bank

  • Jul 25, 2022 |

    Online Savings Rates

    Opening this account 3 weeks ago opened me up to incessant emails and letters trying to get me to take out a loan to pay off credit card debt. I closed this account and went to Bask and can already see I will be happier.
    Review on the Online bank

  • Jul 13, 2022 |

    Online Savings Rates

    Too many hassles, too much cross promotions, insulting emails. I opened the account but wish I had chosen a different name from the top of the chart. Or that I had just waited with the bank I was with because all of these rates are going up. These guys may be two or three weeks faster but they are all going up.
    Review on the Online bank

  • Jun 28, 2022 |

    Online Savings Rates

    Also, another point. I accessed my account from overseas recently (just checking to make sure a transfer I had made went thru) and they contacted me via various means as a security issue. They needed to confirm that it was me that accessed it before releasing it from a security hold. I was impressed.
    Review on the Online bank

  • Jun 28, 2022 |

    Online Savings Rates

    Agreed the $5000 transfer limit is ridiculous. So I called them and found out that the $5000 is their default. If you request a higher limit, they can arrange it. Mine is now $50,000 per day. And agree that the website does not inspire a lot of confidence, but I've used them for years as Comenity and never had a problem.
    Review on the Online bank

  • Jun 25, 2022 |

    Are they serious? A $5000 transfer limit. No Thanks, NEXT!

  • Jun 24, 2022

    I was considering using this bank but after reading so many negative reviews I'm having doubts. Where there is so much smoke there surely is a good bit of fire. Such a shame they don't clean up their act!!!!

  • May 17, 2022 | | Replies 1

    Online Savings Rates

    Does anyone there even check these banks before listing them on this site? This one won't let you move more than $5,000 a day, even rejecting external transfers over that amount (which in the past is the best way to defeat these types of limitations).
    Review on the Online bank

    ElrodTX | Jun 7, 2022

    I opened an account a week ago and did not encounter this limitation at all. Maybe it has been fixed?

  • May 11, 2022 |

    Online Savings Rates

    I opened an account there about 4 weeks ago and put in the FDIC limit. They raised he rate. Now I am getting 1% on my cash. That is the good. The bad is that I am absolutely inundated by emails and letters from something called Bread which wants me to consolidate my debt or remortgage or get a car loan or whatever. The cross selling is absurd. Do they really think I would be keeping this kind of cash earning 1% if I still had high interest debt?
    Review on the Online bank

  • May 6, 2022

    Online Savings Rates

    Terrible service- wish I had read the reviews before opening an account. They won't let me have a joint account with my wife (married 30+ years, never been a problem with other banks) and REFUSE to tell me why. They even said that I could get $500k FDIC coverage by designating my wife as POD. I pointed out to them that the FDIC training information for banks specifically mentions this as erroneous. You'd think their lawyers would stop them from making false claims. They may have good rates, but beware the incompetence and terrible customer service.
    Review on the Online bank

  • May 5, 2022 |

    Online Savings Rates

    I just opened a new High Yield Savings account at Bread Bank (their new name) and can verify that there is a $5000/day transfer limit even if initiated by an EXTERNAL bank. This is ridiculous!
    Review on the Online bank

  • Apr 26, 2022 | | Replies 1

    Online Savings Rates

    Why change the name to Bread? I had been very happy with Comenity through the virus crisis, but this rebrand makes me want to throw in the towel as soon as I can find a higher rate.
    Review on the Online bank

    lt23 | May 5, 2022

    They can call it whatever they want. It is the best rate around and service is excellent.

  • Mar 19, 2022 |

    Online Savings Rates

    Comenity Direct is a fine account that consistently pays more interest, but you need to set it up with a correspondent account from which you can begin a transfer. Unlike the better known places, you cannot do it on their website. I am using the Chase mobile app with no problems. Well worth the extra 1/4 percent.
    Review on the Online bank

  • Mar 10, 2022 |

    Online Savings Rates

    i have had no problem and am enjoying the rate hikes i would still with savings at 0.75 and not buy the one year cd at 1.00 since the penalty for breaking is too high in case rates really move.
    Review on the Online bank

  • Nov 9, 2021 |

    Online Savings Rates

    Quirky website and lousy rate, but this is where we are what you need to do to avoid the zero-point-zero-one.
    Review on the Online bank

  • Sep 19, 2021 |

    Online Savings Rates

    I have not had the problems described by others here, but I find that the website does not inspire confidence.
    Review on the Online bank

  • Aug 19, 2021 |

    Worst bank experience ever......took me a month to get my money from them after CD matured. Horrible customer service! Don't let the fact that they may be offering an extra .10% interest temp you to do business with Comenity, they are a rotten company.

  • Jun 15, 2021 |

    Online Savings Rates

    I was so pleased with the service and so frustrated by low rates everywhere that I was thinking about moving from a savings to a 1 yr CD and they have a 180 day penalty so I held off
    Review on the Online bank

  • Mar 6, 2021 |

    Online Savings Rates

    No problems. Easy to open and use.
    Review on the Online bank

  • Feb 12, 2021 |

    Online Savings Rates

    I've got accounts at all of these places (beats getting 0.01% on my cash in brokered CDs at Morgan Stanley). I was pleased to see a new entrant that was spending a little to build a brand. The account opening process was - dare I say - fun. I did need to call with an access issue and the phone was answered immediately by a very helpful woman who treated me like a grown up (addressed me by my last name and did not become frustrated with my mistakes entering the information). I'd put this in the same league as Marcus or Citizens and above everything else I have experienced on your list.
    Review on the Online bank

  • Jan 14, 2021 |

    Online Savings Rates

    Easiest account set-up process ever.
    Review on the Online bank

  • May 5, 2020 |

    Online CDs 12 Month Rates

    We had a great experience setting up two CDs. Maybe they have heeded the past bad reviews?
    Review on the Online bank

  • Oct 9, 2019

    Online Savings Rates

    It is all fun and games until you need to withdraw your cash and then it becomes hell on earth. Impossible to reach a rep and if you do it is like fighting with a tiger. Their preferred withdrawal method is to mail you a check by snail mail and will not wire or do electronic transfer. I suggest you avoid. Plus, rates are falling.
    Review on the Online bank

  • Jun 19, 2019 |

    Online CDs 12 Month Rates

    I managed to lock in a great 1-year CD rate with these but it wasn't the easiest process. If my wife and I were not already at the maximum FDIC insurance levels with Colorado and Live Oak, I would have done one of those first. This just isn't worth the frustration for 6 bps.
    Review on the Online bank

  • Jun 13, 2019 |

    Online CDs 12 Month Rates

    Poor response to problems. Management unreachable.
    Review on the Online bank

  • Feb 9, 2018


    David Tracey · Owner/ President at Daves Lock and key LLC
    i have had a boscovs credit card for many years and spent thousands of dollars have never carried a balance and then get notice that my credit limit is being lowered due to in activity?? really well I will never shop at boscovs again and they can stick this 100 credit limit where the sun dont shine,,,morons

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