First National Bank of Omaha Reviews (5)
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Poor service. Condescending attitude.
Savings application denied without giving reason (Equifax file had a freeze because of hacking history) and not advising customer of need to unfreeze credit file for application verification).
Review on the Online bankChandra | Mar 14, 2018
I had a similar experience. My application did not get processed when I applied for my FNBO direct account. First site said someone will contact me by phone or email. Then, I received an email asking me to complete my application process, but when I logged in, there was nothing for me to complete. I called customer service, they said they have to review it by hand, it will take 48 hrs to see what is missing. 48 hrs passed - no email or phone call. I called customer service back talked to the manager, who said he would send the document again to the department that process this application. I was told I need to fax or mail address proof, I faxed address proof. They cannot even confirm if they received my fax yet, let alone the status of the application. Horrible service. Stay away from this bank. I am regretting for even applying here.
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This is a very poorly run online bank. I have followed the area and the bank for years and ordinarily this one is not rate competitive. They may have recently raised to 1.60%, but when rates are 2% in 3 months, they will still be at 1.60%. Consider that. Consider the hard credit pull. Then move along.
Review on the Online bank
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NRB
Mar 14, 2018 | | Replies 1