Flushing Savings Bank, FSB Reviews (34)

Rated 2.04 stars out of 5 - based on 25 reviews
  • Jan 03, 2021 |


    This is the worst online banking I have seen. Without any warning they restricted access to withdrawals to $1000. Representative said they implemented on ALL accounts for ALL customers due to “fraud”. At same time my external account info and beneficiary information was deleted (without any warning either). Having 245K on the account, would take me over a year to transfer money out, so the only option was offered to close the account, and receive a check by mail for a fee! No interest for last month was added to the final check. The phone rep did not offer any resolution to the fact the interest was missing, only that she would “message the management”. This bank will steal your interest and block your access to your money, it’s impossible to resolve any problems on customer service level, no way to reach to management directly, avoid this bank by all means.
    Review on the Online bank

  • Aug 31, 2020 |

    Online CDs 12 Month Rates

    Service doesn't work and I cannot believe I chased a 1% CD. Avoid.
    Review on the Online bank

  • Sep 14, 2018 |

    We opened an account 6 months ago at 1.65%. My husband and I I put a lot of money there (FDIC limits). When we saw the new rate, I called and was on hold for 20 minutes. I cannot believe that I was put in a position where I was forced to beg (yes, beg) your representative to give me the rate that you are offering new customers. Yes, $3,000 over the course of a year in interest is a lot of money to me and yes I do need you to make the change. No, this is not acceptable customer service and we will be looking to move our account on Monday.
    Review on the Online bank

  • Aug 17, 2018 |

    I found the people very pleasant on the phone, but the website was so bad I eventually gave up and moved our money back to Ally.
    Review on the Online bank

  • Aug 10, 2018 |

    Sophomoric, underdeveloped product. Rude service.
    Review on the Online bank

  • Jul 25, 2018 |

    I will never use these people again!! I've tried to call several times with no answer. That hold music will drive you crazy. My CD is maturing and I cannot get my money out fast enough!!
    Review on the Online bank

  • Jul 23, 2018

    No stars - don't waste your time
    Review on the Online bank

  • Apr 17, 2018 | | Replies 1

    Sort of surprised by the bad reviews here. Has some problems with the website, but the service is good and the people nice.
    Review on the Online bank

    Jeff | Apr 17, 2018

    The people are nice, OK. But, this is a huge racket. It is a constant process of opening new accounts and switching between IGo and Purely in order to get the latest rate. Goldman, Synchrony, Purepoint don't play these games. No reason for anyone else to play either.

  • Mar 28, 2018 |

    Cannot complain about the rate, but this rate is for the money market only. I had an old savings account which did not convert to the new rate. It took a phone call. Limitations on outbound transfers and speed that is much slower than my Marcus account make this 3 star at best.
    Review on the Online bank

  • Mar 13, 2018 |

    Rate is competitive at the moment but often falls behind. Website is outdated. Transfers capped at $2,000 unless you write a note explaining why you need your own money. Others are easier.
    Review on the Online bank

  • Feb 09, 2018 |

    Online CDs 12 Month Rates

    This is just an absurd login. Ok for 1998, not for 2018. Same thing is true of transfer restrictions. I would not open the account again.
    Review on the Online bank

  • Jan 07, 2018 |

    Online CDs 24 Month Rates

    A year ago, this one was competitive. Put up with ridiculous rules, sophomoric questions, poor CSR just to get funded and transfer money in. I might do it again, but now that my CD came due and they are no longer competitive, I am gone.
    Review on the Online bank

  • May 07, 2017 |

    No problems at all in 6 months. Thought it was a little odd that they called me when I tried to transfer out $3,000. I guess it is good. I can transfer $300,000 out of Goldman and they don't call me.
    Review on the Online bank

  • Apr 17, 2017 |

    verification processes are frustrating and not on par with other banks. I will gladly take 1.05% instead of 1.10% not to deal with this.
    Review on the Online bank

  • Mar 15, 2017

    Took a while to get the account open, but I have had no problems and appreciated the Turbotax discount.
    Review on the Online bank

  • Feb 28, 2017 |

    The bank is called "flushing", silly processes. Need you know more?
    Review on the Online bank

  • Jan 25, 2017 |

    I am surprised that the reviews aren't better. This was not my first account, and I found it just as easy to open as the others. I am in my 80s and if I can do it, you can too. You may not be able to reach anyone to discuss my account at midnight as I can with Ally, but I am not doing that anyway.
    Review on the Online bank

  • Nov 14, 2016 |

    Would be nice to get the rate, but impossible to get the account open. I give up.
    Review on the Online bank

  • Oct 29, 2016 |

    I have had some of the problems as others. In particular, I find it difficult to get to the screen that allows external transfers. The delays with external transfers inbound and outbound are very frustrating. I only move money in or out on Mondays. Otherwise, I lose a weekend of interest. Nice to have but this would not be my first or even second online account.
    Review on the Online bank

  • Oct 13, 2016 |

    Just a very frustrating thing, same reasons as the other reviews.
    Review on the Online bank

  • Sep 29, 2016 |

    Every time I move money in or out I lose 4 to 6 days of interest. You need to consider this loss in determining whether the rate is worthwhile. If you make frequent transfers, Synchrony is better.
    Review on the Online bank

  • Sep 02, 2016 |

    It took a lot longer to open the account, but the rate is good. The transfers from other banks take much too long.
    Review on the Online bank

  • Aug 06, 2016 |

    Reading these comments ... it never happened for me either. They kept asking for better photocopies of my drivers' license, bills, etc... Never got confirmation of my account. Tried to call be very limited answering hours. Would recommend opting for a slightly lower rate from one of the other banks here. I have had good experiences with Amex even though the rate is no longer so good.
    Review on the Online bank

  • Aug 01, 2016 |

    I am wondering if I was the victim of identify theft. Gave all of my info and sent my drivers' license and utility bill and then as quiet as the dead of night. Was I scammed? Why is this bank listed here.
    Review on the Online bank

  • Jul 28, 2016 |

    Recently opened the MM at 1.10%. After a couple of days they asked for a utility bill and ID, few more days and the account was opened. Process could have been smoother, but no other problems, yet.
    Review on the Online bank

  • Jul 27, 2016

    Dear Sirs: I applied for an account on your site, went through your verification process and indicated I would be sending a check. The message said my account was open, but then I received an email saying further verification is necessary. 5 days have passed and I have not heard from you. I would like to get 1.10% but am not sending a check until this is sorted out. Please kindly advise. Sincerely, Caryn Mahoney
    Review on the Online bank

  • Jul 26, 2016 |

    I go apply on your site and my application is pending forever.com. What gives?
    Review on the Online bank

  • Jul 11, 2016 |

    Igobankinganywhereelse.com
    Review on the Online bank

  • May 24, 2016

    @Stevein Philly The MM rate is 1.10%.
    Review on the Online bank

  • May 23, 2016

    Rate is actual 1.00% not 1.10% today

    Review on the Online bank

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