Ravenswood Credit Union - Nationwide Branches

S. David Hetrick | Nov 21, 2023

I've had a small BUSINESS ACCOUNT w/ RFCU for over 3 years now. (in business for over 10 years) Monday morning 11/06/23 the bank charged (STOLE)... $180 (6 - $30.00 fees) in fees due to weekend (Sunday) banking. (This is when the bank CLEARS all DEBITS before CREDITS... Thereby stealing $180 from our account.) This is an OBVIOUS WAY for RFCU to STEAL $$$ from small businesses like ours. We had initiated $300 to be transferred to the business account on FRIDAY MORNING 11/03/23 to ensure the fees would not happen, but banks ensure DEBITS BEFORE CREDITS... -> TO ENSURE MAXIMUM FEES. "Missy" is the person who ensures the banking fees. 1. Missy never called me back to explain any reasons for the THEFT. 2. Missy returned ZERO $$$ back to our account. 3. Missy HUNG UP ON ME! (I called back) 4. Missy then spoke over me... & CALLED ME RUDE after I said that it was $180 THEFT!!! 5. Missy is an unacceptable representative of RFCU & Rude (Told me not to use my debit card to do business) We are just a small business just trying to survive & have deal with numerous banks since our inception due to world wide shipping. This situation was very disconcerting. We are Looking for a new bank now. Zero stars.