Altana Credit Union Reviews (1)

I opened an account here over 10 years ago after becoming utterly disgusted with the big banks. I liked that they always answered the phone, minimal lines (if any) at the branches and they seemed to have a really nice "small town" touch. Not any more! While they have been merrily taking $5 a month for years for "paper statements" I never receive that they claim they can't cancel, they also failed to send out replacement debit cards in a timely manner last year. No more answered phone calls ... now you wait 15 minutes to get connected to someone the next person claims doesn't even work for the company. "Brian" cheerily tells me "they are a little behind sending out debit cards" then (at 5 minutes before closing time) suddenly starts telling me he can't hear me every time I ask him to do something. So they are getting mailed around January 14th (14 days after they expired) and should show up in 3-5 weeks. Wow. You have FIVE branches in ONE state and are that incompetent?
Fast forward a week and now I'm being told it will cost me $15 and take THREE MONTHS for me to get a new "replacement" debit card? What are you replacing? The imaginary one you never sent? In the meantime, I have ZERO access to my funds because (surprise!) I don't happen to be in Vermont.
Save your business and money for a bank that actually has one crap to give. So called "National" Bank of Middlebury no longer cares