Comenity Direct Reviews (10)

Rated 3.67 stars out of 5 - based on 9 reviews

  • Nov 9, 2021 |

    Online Savings Rates

    Quirky website and lousy rate, but this is where we are what you need to do to avoid the zero-point-zero-one.

  • Sep 19, 2021 |

    Online Savings Rates

    I have not had the problems described by others here, but I find that the website does not inspire confidence.

  • Jun 15, 2021 |

    Online Savings Rates

    I was so pleased with the service and so frustrated by low rates everywhere that I was thinking about moving from a savings to a 1 yr CD and they have a 180 day penalty so I held off

  • Mar 6, 2021 |

    Online Savings Rates

    No problems. Easy to open and use.

  • Feb 12, 2021 |

    Online Savings Rates

    I've got accounts at all of these places (beats getting 0.01% on my cash in brokered CDs at Morgan Stanley). I was pleased to see a new entrant that was spending a little to build a brand. The account opening process was - dare I say - fun. I did need to call with an access issue and the phone was answered immediately by a very helpful woman who treated me like a grown up (addressed me by my last name and did not become frustrated with my mistakes entering the information). I'd put this in the same league as Marcus or Citizens and above everything else I have experienced on your list.

  • Jan 14, 2021 |

    Online Savings Rates

    Easiest account set-up process ever.

  • May 5, 2020 |

    Online CDs 12 Month Rates

    We had a great experience setting up two CDs. Maybe they have heeded the past bad reviews?

  • Oct 9, 2019

    Online Savings Rates

    It is all fun and games until you need to withdraw your cash and then it becomes hell on earth. Impossible to reach a rep and if you do it is like fighting with a tiger. Their preferred withdrawal method is to mail you a check by snail mail and will not wire or do electronic transfer. I suggest you avoid. Plus, rates are falling.

  • Jun 19, 2019 |

    Online CDs 12 Month Rates

    I managed to lock in a great 1-year CD rate with these but it wasn't the easiest process. If my wife and I were not already at the maximum FDIC insurance levels with Colorado and Live Oak, I would have done one of those first. This just isn't worth the frustration for 6 bps.

  • Jun 13, 2019 |

    Online CDs 12 Month Rates

    Poor response to problems. Management unreachable.

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