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Savings Account from SFGI Direct, a division of Burke & Herbert Bank & Trust Company with 4.05% APY and $500 minimum deposit

I’ve filed a complaint with the FDIC. This bank keeps rearranging my transactions, even if they’ve posted and are not pending. They also will deny a transaction and charge a non sufficient funds fee (however, their employees don’t know the difference between an overdraft and NSF fee. My branch manager argued with me for a long time. Terrible customer service every single time! Atrocious!! If I ask them about something they’ll make something up and then finally tell me after they see it.. if they ever do...
Most of the time though when I ask about something like I had SIX $0.00 unknown transactions and they said they didn’t see them at first then just started reading all my transactions off to me lol like that would help me or something anyway. Frustrating and I think the FDIC made them refund me the last NSF fee which they were refusing to do!

I've had an account for a few months here. I have not been charged a fee, downsides include 1. the ability to link only one external bank, 2. cannot change beneficiaries after the application, 3. no ATM access (synchrony and Ally provide this), 4. no trust accounts (I also have this problem with Marcus), 5. the inability to accept wire transfers. Not necessary to choose a better known name if you understand the limitations.

I opened an account a couple of months ago when the rates were higher. I reviewed the statements and discovered they had been automatically charging me a $5 monthly service fee. Sneaky! I couldn't reach anyone at HQ in WV so I closed the account and ate the $30 loss. I would not recommend doing business with them.

Worked with them previously years ago when the rate was very competitive. Now they have re-emerged but I would prefer to go with a better-know name and get a little less.