Cambridge Savings Bank Reviews (26)

Rated 2.82 stars out of 5 - based on 17 reviews with ratings
  • Aug 20, 2022 |

    Great experience with Ivy Bank! They are constantly updating their rate to stay competitive. Since I've opened my account they've increased my rate 4 or 5 times. It's easy to apply and open and have had no issues. Solid bank with a well-known and long established bank brand backing them (Cambridge Savings Bank out of Massachusetts). Would love to see some higher CD offers from them though.
    Review on the Online bank

  • Aug 10, 2022 |

    They will not open a high yield savings account. No reason is given. This is what they say "Unfortunately, we cannot open your Ivy Bank account at this time. A review of the information submitted determined that your application did not meet our account opening criteria." When I call customer service, they say just try again, there is nothing we can do.
    Review on the Online bank

  • Jun 25, 2022 |

    I too was denied the ability to open an online
    Savings account. My credit score is over 800 and I was moving money from accounts that paid little or no interest into the banks savings account. When I called and asked for an explanation I was told by two horribly rude people that they couldn’t tell me on the phone and that I had to wait for a letter that so far never came. I used to be a customer of their mother bank Cambridge Savings when I lived in Cambridge. This online bank should be boycotted by all. They simply don’t deserve the customers they’ve gotten do far online. Since their rejection I’ve opened an account at Bask Bank which pays 1.61% interest. Try them instead.
    Review on the Online bank

  • Jun 9, 2022 |

    CDs 12 Month Rates

    Not my first rodeo, but I saw the rate and opened the account. No worse than any other and better than most.
    Review on the Online bank

  • Mar 3, 2022 |

    Online Savings Rates

    I found this easy to open and had no problems. It should be pointed out that Cambridge Savings has left Mass DIF and therefore would only deposit to FDIC limits, and not to the higher Mass DIF limit.
    Review on the Online bank

  • Feb 5, 2022 |

    Had a question about money being moved from my account. Called Ivy Bank and rep (Erma) said she would call me back. She never did. Called back when more money was removed without explanation from my account. Called the 800# and got Erma - again. Said she'd call me back, and never did. Now they've closed out my account - with neither my request nor consent - and sent me my balance. They honestly did me a favor. Stay away.
    You've been warned.
    Review on the Online bank

  • Jan 25, 2022 |

    I have experienced trouble making transfers from external banks into my Ivy Bank account. The funds were transferred into the account and then immediately rejected. I am still waiting for the funds to be deposited into the account from which they have been withdrawn. After making several calls to the customer service, I have received absolutely no explanation. In fact, I was finally told my my account was being closed, and these funds would all be returned to the original bank from which they came. When I asked them for the reason, I was told it was simply a bank decision. This is totally unacceptable. I am truly hoping they do return my money. Please be aware of this bank!






    Review on the Online bank

  • Jan 3, 2022 | | Replies 1

    Perfect credit and I was denied opening an account with NO explanation. Is this bank legitimate or some sort of scam?
    Review on the Online bank

    Ivy Bank | Apr 11, 2022

    Reviews are extremely important to us and our business, so it is important for us to respond to your comment regarding the legitimacy of Ivy Bank. Ivy Bank is proudly backed by Cambridge Savings Bank, a well-established, FDIC insured community bank with 188+ years of financial strength and stability. We take great pride in providing our customers with a trusted digital platform with the security and longevity of a traditional bank.

  • Dec 4, 2021 |

    Online Savings Rates

    Easy opening and a nice rate. No complaints. As a Mass resident, I like Mass backs because of the flexibility of DIF, but Cambridge, the parent, is leaving so I would caution similarly-minded folks to bear this in mind and stay within FDIC limits. I might have appreciated better guidance on this during account opening.
    Review on the Online bank

  • Oct 28, 2021 |

    Great rates and friendly staff.
    Review on the Online bank

  • Oct 5, 2021 | | Replies 1

    I opened a savings account two months ago. When I initiated a scheduled, recurrent external transfer, the amount was deducted twice from my funding account. This problem was solved a couple of days afterwards. When I wanted to initiate an external transfer from a (previously) linked bank account, I was unable to do so because somehow there was no account linked to my savings account with IvyBank anymore. After a conversation with an agent, I am waiting for the problem to be resolved...
    Review on the Online bank

    Ivy Bank | Oct 13, 2021

    Hi Drak123,

    We are so sorry to hear about your experience. Please give us a call at 855.489.2265 or email us at ivyinfo@ivybank.com with the best number to reach you and we will give you a call and work to get this resolved. We look forward to hearing from you.

  • Sep 25, 2021 |

    Online Savings Rates

    So far so good! Excellent top market rate and solid customer service.
    Review on the Online bank

  • Sep 13, 2021 | | Replies 1

    I was lured in by the rate, but totally disgusted by the service, or lack thereof. Opened an account on 9/7, it finally showed in my balance on 9/11, but it's still not available on 9/12. Also on 9/11 I received a notice of hold for seven business days on that same deposit since they're "unable to verify funds at this time." Meanwhile, I transferred more $$ from an outside bank and received an email that the request has been scheduled but here it is, 5 days later and that transfer doesn't show anywhere on my Ivy account. I'm going to close this account - as soon as I can talk to a human! PS Their phone service has been down since I opened the account on 9/7. This is not reassuring for an internet bank!
    Review on the Online bank

    Ivy Bank | Sep 24, 2021

    Hi JRS,

    We are so sorry to hear that we haven’t met your expectations. We’ve been experiencing higher than normal call volume and an increase in demand and completely understand your concern and the frustration this has caused. We are back to our normal service levels and would love to help address any outstanding issues you’re having. Please give us a call at 855.489.2265 or email us at ivyinfo@ivybank.com with the best number to reach you and we will give you a call. We look forward to hearing from you.

  • Sep 10, 2021 |

    I opened an account with them because of the higher interest rates. I never had any trouble reaching someone on the phone when I was opening the account. Now, only a couple of weeks later, I can't speak to a real person. All calls go straight to email and no one calls back. I requested to close my account through their online chat yesterday and still money in my account so that obviously didn't happen. HORRIBLE customer service.
    Review on the Online bank

  • Sep 8, 2021 | Replies 1

    One of the best APRs out there, but not worth the hassle. They have some issues to work out in their system still, so I would not open any accounts with them until they can work those issues out. Poor follow-up on said issues as well.
    Review on the Online bank

    Ivy Bank | Sep 24, 2021

    Hi WintersK,

    We sincerely apologize for any service-related issues you’ve experienced with us recently. We’ve been experiencing higher than normal call volume and an increase in demand and completely understand your concern and the frustration this has caused. We are back to our normal service levels and would love to help address any outstanding issues you’re having. Please give us a call at 855.489.2265 or email us at ivyinfo@ivybank.com with the best number to reach you and we will give you a call.

  • Sep 7, 2021 | Replies 1

    Nothing but problems since I opened my account less than a month ago. Calls to the bank go straight to VM which is very concerning. Avoid at all costs and go with Ally!
    Review on the Online bank

    Ivy Bank | Sep 24, 2021

    Hi LK735,

    We are so sorry to hear that you’ve had a difficult time reaching us. We have been experiencing higher than normal call volumes and an increase in demand and understand this has inconvenienced our customers. We are now back to normal service levels and would love the opportunity to address any outstanding issues you may have. Give us a call at 855.489.2265 or email us at ivyinfo@ivybank.com with the best number to reach you and we will give you a call.

  • Sep 1, 2021 |

    Online Savings Rates

    No complaints. Site is easy to use and it is worthwhile to get the extra incremental savings. There are transfer limits ($45k per day and $75k per month, I believe) and transfer delays. Those can be defeated by initiating transfers from an outside bank. Purepoint, CitizensAccess, Amex, Marcus all will do this. Alternatively, the bank offered to reimburse wire fees on a one-time basis during funding. I would recommend, but I would also emphasize that you should stay within FDIC limits since the bank is moving off of Massachusetts' DIF insurance in October.
    Review on the Online bank

  • Aug 24, 2021 |

    Online Savings Rates

    The rate is compelling, but 3 day for ACH transfers and very low transfer limits give me pause.
    Review on the Online bank

  • Aug 12, 2021 |

    Online Savings Rates

    This place is GREAT! The service is phenomenal, and there are no surprises. What you see is what you get.
    Review on the Online bank

  • Apr 18, 2016

    CDs 12 Month Rates

    No 2% 12 month CD unless IRA. Misleading at best.

  • Apr 12, 2016

    CDs 12 Month Rates

    You should remove this bank from your list, it's false advertising since this 12 month 2.00% rate is only for IRA up to $6500 max, who cares !!!

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