First-Citizens Bank & Trust Company Reviews (2)

Rated 1.00 stars out of 5 - based on 2 reviews with ratings
  • Dec 9, 2020 |

    Too bad I can't give a MINUS 10!!! Stay far away!!!! Worst bank ever! Mgr. Carlos was so nasty so I told him to just close my cd and give me the check, he said "Don't give me orders! I'm not your slave"! He gave me an argument about everything! And when I went to another bank with the check, they had to verify check cleared so called that same branch. No answer for 1/2 hour!! And when new bank manager spoke to Carlos next day about confirming the check, his answer was "how long have you been in the banking industry because this is absolutely unnecessary"!!!!! This branch was the University Parkway branch in Lakewood Ranch Florida but I would have nothing to do with any branch! I complained and someone from Tampa called and hardly showed any interest in the way I was treated!!! Carlos should not be dealing with the public!

  • Jan 29, 2019 |

    Waste of time trying to establish a IRA CD in the Plano office. It is a commercial banking location with no one there who knows the process.

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