First-Citizens Bank & Trust Company Reviews (3)

I have been working for this company more than 5 years. I would not recommend any investment with First Citizens Bank. They are the worst performer on the market based on the customer and employee reviews, because all smart people have already left this company. Very poor management, toxic, politic based, cheep environment. Lots of lawsuits with the companies they acquire. They do not maintain quality employees and management only cares about their own bonus. HR does not exist and covers management wrong doing. During my career, I have been volunteering and working hard and doing a great job, may manager was Orlando.Torres. I was never reworded, no promised bonuses. Their politics to keep people scared, instead of rewording for a good job. They changed my remote work from home status to work in the office and without any explanation. They were sending emails to all current employees and asking people on writing positive revues to cover up their chaos. I have been dismissed during taking medical leave on PTO and my PTO has never been paid. Overall, I would not recommend this job to a friend.

Too bad I can't give a MINUS 10!!! Stay far away!!!! Worst bank ever! Mgr. Carlos was so nasty so I told him to just close my cd and give me the check, he said "Don't give me orders! I'm not your slave"! He gave me an argument about everything! And when I went to another bank with the check, they had to verify check cleared so called that same branch. No answer for 1/2 hour!! And when new bank manager spoke to Carlos next day about confirming the check, his answer was "how long have you been in the banking industry because this is absolutely unnecessary"!!!!! This branch was the University Parkway branch in Lakewood Ranch Florida but I would have nothing to do with any branch! I complained and someone from Tampa called and hardly showed any interest in the way I was treated!!! Carlos should not be dealing with the public!

Waste of time trying to establish a IRA CD in the Plano office. It is a commercial banking location with no one there who knows the process.