First Horizon Bank Reviews (16)

Rated 1.44 stars out of 5 - based on 9 reviews with ratings
  • Dec 30, 2018

    CDs 14 Month Rates


  • Dec 22, 2018 | | Replies 1

    I know VirtualBank has monitored these comments in the past and answered here. This is important because they do not respond to questions submitted through the website. I am trying to find out the penalties if I were to break a 1 year or a 2 year CD early??? Your website makes it impossible to know before I have opened and funded an account??!!!
    Review on the Online bank

    Jeff | Dec 26, 2018

    I think it is 1% on 1-year CDs and 2% on anything between 1 and 4 years. Not great, but not the worst I have seen.

  • Nov 3, 2018 |

    Online CDs 12 Month Rates

    Was reluctant to apply for an account due to the reviews but the rate is good so I gave them a try. It went smooth and account opened with no hassle like some reviewers had. Wasn’t the best, but it was not bad
    Review on the Online bank

  • Aug 20, 2018

    Virtually impossible to deal with. They don't answer requests & cannot access account online. Florida branch extremely rude. Never do they send any info re current balance. Had extreme difficulty in setting up beneficiaries. Would never use this "bank" again . Avoid it @ your own risk. Had to go to Iberia Bank (the owner) to get any information or problem(s) resolved.
    Review on the Online bank

  • Jun 21, 2018 |

    Spartan website, not up to the competition, unpredictably inaccessible. Primitive e-messaging system accepts sent messages, but doesn't retain them. Doesn't matter actually since so far all ignored. CSR's willing, but information often unreliable. No weekend telephone support. Quick ACH, then annoying 3-day hold.

    Uncomfortable, moving on.
    Review on the Online bank

  • Jun 14, 2018 |

    Had to apply three times to open an account. Have done a lot of online banking with little difficulty. The customer service at this bank is terrible. They subcontract to a phone bank to handle new aps!! Finally, got hold of an IT person, who confirmed many complaints. Said to contact him directly, if I needed assistance!
    With the Fed increasing rates, there will be equal or better places to park your funds.
    Review on the Online bank

  • May 24, 2018 |

    Junk Bank! I processed my request to create account, they put two trial deposits, I did NOT get e-mail to verify new account or verify trial deposits. I called, talked, he said would send e-mail but nothing ever came through. Guess they don't care to get new accounts. Stay Away!!!!!
    Review on the Online bank

  • May 23, 2018 | | Replies 1

    I wish I had not seen this. I will get 2% some other way.
    Review on the Online bank

    wolf | May 24, 2018

    I agree! Junk Bank. Stay Away!

  • May 15, 2018

    I would like to open an account with this bank at this rate. Please email me an application at [address withheld].
    Review on the Online bank

  • Apr 16, 2018 |

    I would like to give it zero stars, but was forced to give it one.
    Review on the Online bank

  • Apr 11, 2018 |

    Steer clear. Just a joke of an outfit.
    Review on the Online bank

  • Apr 1, 2017 | Replies 1

    Online CDs 12 Month Rates

    Not the customer service you are looking for
    Review on the Online bank

    VB | Apr 1, 2017

    Can we ask why ?

  • Jan 9, 2017 |

    Online CDs 12 Month Rates

    The definition of virtual is "almost or nearly as described, but not completely or according to strict definition." I didn't think they were horrible, but will opt for a real bank the next time.
    Review on the Online bank

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