Live Oak Banking Company Reviews (46)
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Customer service — unreliable, different CS person gets a different answer. LOB readily accepts your incoming funds, out going of funds the bank puts up a barrage of road blocks. A wire out, a letter FROM the institution funds are going to, verifying you, Docu- signs, encrypted letter to LOB with instructions. So if time/expediency are important that leaves the ACH process as the most expedient other option which can take days. So your linking bank accounts w trial deposits or revealing your institutions pass word for your account for what may be a one time transaction. Reach out to management — missing in action, no reply. My opinion/review of my experiences dealing with LOB, consider yourself forewarned.
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procedures arbitrary, after initial approval of application said photo of address verification did not include all 4 corners of page therefore application incomplete and no longer approved. Suspect this bank may develop new rules when it comes time to withdraw money. Waste of time and effort to get involved with them. 4 corner requirement was never presented during the application process.
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But, not appreciating the constant emails offering $200 if I deposit another $25,000 when I am up against FDIC limits. I may take my business elsewhere as this is tantamount to shitting on your most loyal customers in order to get new lesser valued customers.
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I am just a regular me who deposited a large sum in Live Oak a few years ago. I have been a happy customer and valuable one too. I do not appreciate the bonuses for new customers, having never gotten one or asked for one before. I also have an account with Marcus and they always extend the same opportunities to everyone. This regular me has not been made to feel that his patronage is valuable at all.
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I have invested with Live Oak for many years and have never had a problem with them. My on line instructions have been followed 100% in a relatively timely manner. Withdrawals seem to take 1 day, new investments take longer to post but earnings start when the account is created. I have never had a problem with this bank over 8 years doing business with them. Any time I have called customer service I have been connected to an intelligent and polite person who either immediately answers my question or calls me back within a very short time period with the answer.
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I've been banking with Live Oak since they first began offering online savings and CD products about 5 years ago. I've never had a problem and always received prompt service online, by phone and by message when I have a question. Their rates have come down a bit over the last several months and I could use this section to complain. Rates have fallen everywhere however, and LOB has remained very competitive. So no complaints!
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Live Oak Bank was easy to open CD but when it expires you have to send them an e-mail telling them what you want done with it. There is no electronic transfer out unless you have another account with them. They then send you a check which takes days and then you have to deposit it in your bank, the Feds are talking about lowering their rates and time is crucial to get into another CD @ 2.75%. They do have great people to work with.
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I have a savings account and several CDs at Live Oak and opening, funding and transferring amounts couldn't be easier. I've also benefited with 2 increases in the APY on my savings account since I opened the accounts in March 2018. I'm a happy customer.
50Rc2
Dec 6, 2022 |