MUFG Union Bank, National Association Reviews (35)

Rated 3.30 stars out of 5 - based on 27 reviews
  • May 20, 2021 |

    Online Savings Rates

    Lost in all of these reviews is that Purepoint is the bank that let's you have tons of corresponding accounts to which you can ACH money (their limit is something like 10). So, if you want to play this game of earning more than you can get by leaving your money with Goldman Sachs, Morgan Stanley, Chase (and it is a game worth playing) and having FDIC insurance at all of them, Purepoint is basically the first account you should open as it enables you to get large amounts of cash fast in and out of the smaller banks.
    Review on the Online bank

  • Feb 28, 2020 |

    Online Savings Rates

    Purepoint is great. Only Citizens Access is better and I've had all of these. I have nothing to gain by saying this, but I would opt for Purepoint when the rates are comparable.
    Review on the Online bank

  • Feb 25, 2020 |

    Online CDs 13 Month Rates

    I've been using Purepoint for a couple years now never had a problem. Rates always seem to stay in the top 25% of online banks. No problem getting through to customer service and the quickest transfers I've found with online banks. I would recommend.
    Review on the Online bank

  • Dec 19, 2019 |

    Online Savings Rates

    I have a lot of money with Purepoint and they really won my business the last several years with nice X-Mas presents and birthday presents. Once it was nice teas, one it was coffee and once it was chocolates. My favorite was liquor infused gummies. It made me feel that my business was appreciated in a way that it isn't by the other online banks. This year I received only an email labelled "important - happy holidays". Between this and the constant rate drops, I am now looking to move my money back to a local bank.
    Review on the Online bank

  • Aug 18, 2019

    Online Savings Rates


    Bad:
    - QUIET RATE DROPS (I have a couple of other OSAs and the rate drops are always announced by email).
    - UNAVAILABLE CUSTOMER SERVICE (don't try to contact them during non-regular business hours).
    GOOD:
    - Gummy bears, tea, coffee, etc. for birthdays and X-Mas gifts. Small gifts, but it is nice to be recognized as a client.

    3 Stars!
    Review on the Online bank

  • Apr 15, 2019 |

    CDs 12 Month Rates

    Great cd rate, that's what we wanted...who cares if they sales-pitch, trainees don't smile or their branches are poorly lit...we want returns that equal or beat inflation from a brick and mortar bank...that's all.

  • Feb 26, 2019 |

    We opened up a savings account at the Purepoint office in Glendale Heights, Illinois in December of 2018. We never had a online savings account because it was too confusing to open being titled to a trust. Their employees made it so easy. They instructed us on how to do a deposit and bank transfer. They made sure that we were comfortable with the process. We are both baby boomers from the pre technology era. Their employees made in such an pleasurable experience. This company knows how to hire and train their employees. And you can’t beat their rates. Highly recommended.
    Review on the Online bank

  • Dec 22, 2018 |

    Online Savings Rates

    Purepoint is awful in every way, except transfers are immediately. That is why I stay, even though though the rate is no longer competitive.
    Review on the Online bank

  • Dec 21, 2018 |

    Online Savings Rates

    Easy to use site. I keep a little here but moved to my savings direct when msd rate became higher. I use best cash cow to watch rates

    Review on the Online bank

  • Oct 20, 2018 |

    Online Savings Rates

    I've been a customer for a while. While I appreciated receiving a flyer advertising an 18 month CD at 2.90% in my mailbox, I was disappointed not to be able to open online. The rate online is 2.70%. I am not going to the customer center or whatever it is for an extra 0.20%. More likely to close the account and be done with these guys.
    Review on the Online bank

  • Oct 19, 2018 |

    CDs 18 Month Rates

    2.9 18 month mail advertisement sure soundeed good until you visit the branch and they try to get to to sign up for everything they sell. Plus further transactions have to be done inside the branch. I hate pushy car salesman or bank people of this nature!

  • Aug 22, 2018 |

    CDs 18 Month Rates

    Terrible!!! Opened a CD at their downtown Seattle location to take advantage of a promotion rate that came in the mail. They are only interested in up-selling products you don't need. Basic customer service really sucks. Their online banking is from the last decade and has a bunch of unnecessary transfer restrictions -- it forces a visit to the branch for even basic stuff. Tried closing my accounts and they again made me run around for no reason. Avoid Union Bank in Seattle for peace of mind.

  • Aug 18, 2018 |

    Online Savings Rates

    I am in the business of customer service for over 40 years. Purepoint offers the very WORST customer service that I have ever experienced. Wasted the whole day on the phone (including two disconnects and three failures of promised call backs) and my problem is still not resolved. Bottomline is that customer service staff even on the "escalated service" level have no authority to assist. All they do is sweet talk you. Feel sorry for the staff.
    Called Ally to open a new account w/ them. The whole process took less than eight minutes. Dealing w/ Purepoint is not worth .1% higher interest.
    Review on the Online bank

  • Aug 18, 2018 |

    I am in the business of customer service for over 40 years. Purepoint offers the very WORST customer service that I have ever experienced. Wasted the whole day on the phone (including two disconnects and three failures of promised call backs) and my problem is still not resolved. Bottomline is that customer service staff even on the "escalated service" level have no authority to assist. All they do is sweet talk you. Feel sorry for the staff.
    Called Ally to open a new account w/ them. The whole process took less than eight minutes. Dealing w/ Purepoint is not worth .1% higher interest.
    Review on the Online bank

  • Aug 13, 2018

    Online CDs 12 Month Rates

    This is Jason. These guys don't disclose it when you apply and your cannot find the literature but you will get a PDF if you google Purepoint early withdrawal. The fee is 181 days. They will get you with and they won't let you out of it like they got me. That's 6 months of interest and it isn't the standard market term on a 1 year CD. The standard market term is 3 months of interest. I recommend you choose a slightly lower rate on a one year CD that has a 3 months of interest payment penalty. I wish I had.
    Review on the Online bank

  • Aug 10, 2018 |

    Online Savings Rates

    No problems but agree with prior comments that phone availability is limited.
    Review on the Online bank

  • Jun 14, 2018

    Online Savings Rates

    Have been in and out of this bank for over a year. Have had no problems with their online banking. Rate is now at 1.9% $10,000 minimum!!
    Review on the Online bank

  • Apr 11, 2018 |

    Online Savings Rates

    Been with these guys a few months. No complaints. Immediate transfers, easy to use site, etc. Plus, they just raised to 1.75%.
    Review on the Online bank

  • Jan 15, 2018 | | Replies 2

    Online Savings Rates

    I've read all of the comments here. I understand why many like the fast transfers and easy interface, but this is not an appropriate online bank for most. Ally, Synchrony, Capital One, Amex, Barclays and Goldman Sachs all have much better customer service. These guys have poorly trained CSR, cannot be reached during non-business hours, offer better rates to customers in Chicago, NY and LA, turn passwords on and off, etc. Just not up to par.
    Review on the Online bank

    Lawrence | Jan 15, 2018

    Could not agree more. Purepoint is great.

    Geoffrey Cleaver | Jan 15, 2018

    I agree. Phone support is not available after 6 PM PST or the weekends. I had a problem last Friday and couldn't call until lunchtime today. My wife and I will stick with Ally and Marcus. Rates are fine and they are always on.

  • Jan 11, 2018 |

    I moved my savings from Synchrony Bank, which probably has the worst online banking service in the country, to Purepoint Financial months ago, mainly because of a slightly better rate, and better online service. I have been pleased to have them raise my rate twice since. While their systems and service are no match for Ally Bank, who is by far the best in the country, the rate differences are enough to keep me with Purepoint, as I seldom move that money around often anyway. They also have a physical branch a few miles away from me, which gives me some comfort.
    Review on the Online bank

  • Dec 22, 2017 |

    Online Savings Rates

    Interface is great, but the Customer Service is not as good as Ally.
    Review on the Online bank

  • Sep 20, 2017 |

    Online Savings Rates

    I have been banking online for 20 years, and I have never been treated as poorly as Purepoint treated me by ANY other online bank (or offline bank). You guys need to get some lessons from your Japanese parents. Meanwhile, you have lost my business. I will close my account when interest hits on the 1st.
    Review on the Online bank

  • Sep 16, 2017 |

    Online Savings Rates

    I am sure that there are faults, but this is one of the best on this list. Period.
    Review on the Online bank

  • Jul 6, 2017 |

    Online Savings Rates

    this bank is so much better than the other ones on this list that it isn't even funny.
    Review on the Online bank

  • Jun 30, 2017 |

    Online Savings Rates

    First online banking experience. It could not have been better. Customer service was able to help me with all of my questions. Would highly recommend this banking option. Their website is simple and easy to navigate
    Review on the Online bank

  • Jun 18, 2017 |

    Online Savings Rates

    Purepoint has the best online banking website I have ever used. Transactions are done fast! The application process is very good and quick as well. Not the highest APY around but I'm extremely pleased with its service.
    Review on the Online bank

  • Jun 9, 2017 |

    Online Savings Rates

    i was happy with this when the guy on the phone said this is the best rate ... then I found this site and see that there are better rates.
    Review on the Online bank

  • May 23, 2017 |

    Online Savings Rates

    Piece of cake!
    Review on the Online bank

  • May 7, 2017 |

    Online Savings Rates

    Website is good, but phone service is not at the level of the more recognized names.
    Review on the Online bank

  • Apr 14, 2017 |

    Online Savings Rates

    BEST online bank I have ever used. Opening was smooth as silk with fastest transfers of any online bank I ever had bar none! Linking external banks was very smooth and quick as well.
    Review on the Online bank

  • «
  • Page 1 of 2
  • 2
  • »

Add Your Review

Rate it here →