MutualOne Bank Reviews (11)

Rated 2.60 stars out of 5 - based on 10 reviews with ratings
  • Aug 28, 2022

    CDs 6 Month Rates

    Rates are totally uncompetitive now.

  • Mar 25, 2021 |

    Online Savings Rates

    Completely excessive number of customer service phone calls after setting up account. Well meaning, but over the top.

  • Feb 15, 2021 |

    Online Savings Rates

    And, poof, just like that. After years of being competitive, they've dropped their MM rate from 0.70 to 0.45 in two weeks.

  • Feb 10, 2021 |

    I opened CDs with no issue, they didn't want to set me up for bank-to-bank transfer for a savings account. Someone called me several times and I would call back and get told they had everything. Not worth all the emails and phone calls.

  • Feb 10, 2021 |

    Online Savings Rates

    A little weak around the edges!

  • Jan 23, 2021 |

    Online Savings Rates

    Not the quickest experience (you'll need to wait for the mail for your acct# in order to set up your online account) and not the easiest (I had some difficulties getting online access), but customer support is great. Accounts that are at the top of this table and that have DIF insurance are made for times like these.

  • Dec 30, 2020 |

    Online Savings Rates

    Don't let the name fool you. It sounds like a big name, but it isn't. MutualOne is a small Massachusetts-charted bank with 3 branches and therefore they don't have this online thing down. The good news is that it part of DIF which provides better security than just FDIC and to $1 million. I haven't been so impressed, but I will gladly take 0.70% with DIF here.

  • Dec 8, 2020 |

    Online Savings Rates

    The application is unsecure with questions for personal info, social security numbers, mother's maiden name, drivers license # and then challenges in a completely unencrypted format. You are then supposed to mail a signature card with all of this info printed on it (in an unredacted format).
    If they are going to handle your personal info this way, how could you trust them with your money?

  • Nov 18, 2020 |

    Online Savings Rates

    Not really set up for online banking. Application difficult, funding difficult, access impossible.

  • Jan 31, 2019 |

    CDs 12 Month Rates

    Never a problem here, fast, courteous,and great hours. Just wish they were a little closer to home.

  • Nov 2, 2018 |

    CDs 19 Month Rates

    Great ,small home town bank that has better rates and service then the big boys.

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