New York Community Bank Reviews (31)

Rated 1.60 stars out of 5 - based on 20 reviews
  • Aug 16, 2022 |

    Opening a My Banking Direct saving account is the worst experience one could have.
    Review on the Online bank

  • Aug 13, 2022 |

    Have called around four times trying to sign into my new account set up by NJ Department of Labor and have tried everything they asked me to do and was told they are having some kind of problem on their end and to keep trying. I've been trying and still can't get in but can call and able to get my information on my account that way. I will like to see it on my pc so I can print it out but still can't get in. At 85 I really don't need any added stress than I already have so please fix this problem so I can sign into my new account with you people.
    Review on the Online bank

  • Aug 2, 2022 |

    Savings Rates

    I cannot speak to the other experiences listed here like, but I just spoke to the absolutely most helpful woman on the phone who set me up with online access right away after I failed to properly read the very clear instructions about keeping my account number from the signature card before returning it. And, I was able to immediately fully fund the account by setting up an additional transfer from the initial funding account (at many other banks the funding account needs to be entered again, it isn't prepopulated). Fingers crossed, but I have high hopes for this one!
    Review on the Online bank

  • Jul 28, 2022

    Spent 55 minutes mainly on hold. Spoke with "Betty" who couldn't answer my question, and when I showed a little frustration this agent took the all high and mighty road saying "I will not be spoken to like that!". She got very proud suddenly. She got offended that I was frustrated. Put me on hold for 20 more minutes. Never resolved how to simply transfer money into the new account I set up. Seriously that should be the easy part! Horrible first impression . Betty needs a new line of work because she is a big liability with My Banking Direct.
    Review on the Online bank

  • May 2, 2022 | | Replies 1

    Online Savings Rates

    Never have I ever been treated so poorly by a bank in my life. I'm 82.
    Review on the Online bank

    PaulR | Jul 19, 2022

    Could you please explain what happened

  • Apr 27, 2022 |

    Online Savings Rates

    I've been depositing cash with online banks for a while and found the forums on this site and some of its competitors to be very helpful. What isn't being pointed out in relation to NYCB is that it isn't a strong bank and it is involved in a difficult merger with Flagstar bank in Detroit which is also not a strong bank. By all means, stay below FDIC insurance! What also isn't being pointed out here is that this is the same bank that previously branded their online bank as Amtrust Bank. Amtrust had great rates a decade or so ago, but those who chased rates were burned by such awful customer service that NYCB eventually had to close it down and rebrand to this. I would certainly avoid.
    Review on the Online bank

  • Mar 29, 2022 |

    Online Savings Rates

    They have a nice domain and brand, but that is about it. Not well enough organized to be an online bank serving customers remotely. Phone support is indifferent, to put it gently. Save yourself time and open with a place like Ally or Citizens Access and just wait because they eventually will all need to raise rates.
    Review on the Online bank

  • Mar 10, 2022 |

    Online Savings Rates

    it is terrible, nasty
    Review on the Online bank

  • Feb 27, 2022 |

    Online Savings Rates

    Tried to open an account, but these guys are morons. I'll get 0.70% with Bask or Colorado.
    Review on the Online bank

  • Feb 22, 2022 | | Replies 1

    Online Savings Rates

    I read on another site that this bank charges a $30 fee for account closure. That is not disclosed. I had already opened an account and transferred $20,000 in. I feel duped.
    Review on the Online bank

    ed | Feb 22, 2022

    that is only if account is closed within 6 months

  • Feb 19, 2022 |

    Online Savings Rates

    and unprofessional. Avoid!
    Review on the Online bank

  • Feb 15, 2022 |

    Online Savings Rates

    I called as a prospective account holder to ask simple questions that are no disclosed on the website and the reps behavior was totally reprehensible. A supervisor heard the call and tried to call back an hour later and apologize. Nobody should consider this place.
    Review on the Online bank

  • Feb 14, 2022 |

    Online Savings Rates

    This is a tremendously bad bank that should be avoided at all costs.
    Review on the Online bank

  • May 5, 2020

    If I have to encash a fixed deposit in NYCB which has became inactive, without visiting the bank physically, is there reactivation compulsory. If yes how many USD will be required to deposit and which bank account of NYCB.
    Thanks & Regards

  • May 5, 2020

    If currency is transferred from the account of a Indian national into his account in India, what exchange charges NTCB charges on conversion $ to indian rupees. Thanks

  • May 5, 2020

    Can Indian nationals having their account in New York Community Bank withdraw cash in India. I yes, from which bank ATMs.

  • May 5, 2020

    Can Indian nationals having their account in New York Community Bank withdraw cash in India. I yes, from which bank ATMs.

  • May 5, 2020

    Can Indian nationals having their account in New York Community Bank withdraw cash in India. I yes, from which bank ATMs.

  • May 5, 2020

    Can Indian nationals having their account in New York Community Bank withdraw cash in India. I yes, from which bank ATMs.

  • May 19, 2017 |

    Such a difficult experience and unpleasant experience that I would have been happier leaving my money at Wells fargo for 0.000001%.
    Review on the Online bank

  • May 7, 2017 |

    Rate caught my attention. Owned by NYCB. NYCB is a bunch of monkeys throwing monkey shit around. I will pass.
    Review on the Online bank

  • Feb 28, 2017 |

    Got a great rate, hope it stays a while!
    Review on the Online bank

  • Feb 13, 2017

    synchrony loves to play with the float, interest free ?
    Review on the Online bank

  • Feb 13, 2017 |

    TRY SFGIDIRECT.COM. 1.05% NO HASSELS
    Review on the Online bank

  • Jan 26, 2017 |

    I pulled out of them also. They had a good rate but keep dropping it. I would go for synchrony or cit bank they so far have kept there rates where they are.
    Review on the Online bank

  • Jan 24, 2017 | | Replies 1

    I just don't understand why banks like these guys and Emigrant need to role out some sort of new brand every time they want to raise the rate. Make me very uncomfortable. Is it just a way of trying to wipe the slate clean of all of the poor reviews of their other brands that appear throughout the internet on sites like this one and depositaccounts?
    Review on the Online bank

    Jeff | Jan 24, 2017

    That + lure people in and drop the rates in 2 months.

  • Jan 4, 2017 |

    Online Savings Rates

    Concur with the above. Got drawn into the NY Community Bank trap a couple of years ago when they had a good rate. Would rather go with one that has a customer service department, cares about customer service, doesn't try to screw their customers, et al.
    Review on the Online bank

  • Dec 13, 2016 |

    Online Savings Rates

    Do not get drawn into this. Amtrust, NY Community Bank, etc = amateurs!
    Review on the Online bank

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