New York Community Bank Reviews (31)
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Opening a My Banking Direct saving account is the worst experience one could have.
Review on the Online bank -
Have called around four times trying to sign into my new account set up by NJ Department of Labor and have tried everything they asked me to do and was told they are having some kind of problem on their end and to keep trying. I've been trying and still can't get in but can call and able to get my information on my account that way. I will like to see it on my pc so I can print it out but still can't get in. At 85 I really don't need any added stress than I already have so please fix this problem so I can sign into my new account with you people.
Review on the Online bank -
I cannot speak to the other experiences listed here like, but I just spoke to the absolutely most helpful woman on the phone who set me up with online access right away after I failed to properly read the very clear instructions about keeping my account number from the signature card before returning it. And, I was able to immediately fully fund the account by setting up an additional transfer from the initial funding account (at many other banks the funding account needs to be entered again, it isn't prepopulated). Fingers crossed, but I have high hopes for this one!
Review on the Online bank -
Spent 55 minutes mainly on hold. Spoke with "Betty" who couldn't answer my question, and when I showed a little frustration this agent took the all high and mighty road saying "I will not be spoken to like that!". She got very proud suddenly. She got offended that I was frustrated. Put me on hold for 20 more minutes. Never resolved how to simply transfer money into the new account I set up. Seriously that should be the easy part! Horrible first impression . Betty needs a new line of work because she is a big liability with My Banking Direct.
Review on the Online bank -
I've been depositing cash with online banks for a while and found the forums on this site and some of its competitors to be very helpful. What isn't being pointed out in relation to NYCB is that it isn't a strong bank and it is involved in a difficult merger with Flagstar bank in Detroit which is also not a strong bank. By all means, stay below FDIC insurance! What also isn't being pointed out here is that this is the same bank that previously branded their online bank as Amtrust Bank. Amtrust had great rates a decade or so ago, but those who chased rates were burned by such awful customer service that NYCB eventually had to close it down and rebrand to this. I would certainly avoid.
Review on the Online bank -
They have a nice domain and brand, but that is about it. Not well enough organized to be an online bank serving customers remotely. Phone support is indifferent, to put it gently. Save yourself time and open with a place like Ally or Citizens Access and just wait because they eventually will all need to raise rates.
Review on the Online bank -
I read on another site that this bank charges a $30 fee for account closure. That is not disclosed. I had already opened an account and transferred $20,000 in. I feel duped.
Review on the Online banked | Feb 22, 2022
that is only if account is closed within 6 months
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I called as a prospective account holder to ask simple questions that are no disclosed on the website and the reps behavior was totally reprehensible. A supervisor heard the call and tried to call back an hour later and apologize. Nobody should consider this place.
Review on the Online bank -
I just don't understand why banks like these guys and Emigrant need to role out some sort of new brand every time they want to raise the rate. Make me very uncomfortable. Is it just a way of trying to wipe the slate clean of all of the poor reviews of their other brands that appear throughout the internet on sites like this one and depositaccounts?
Review on the Online bankJeff | Jan 24, 2017
That + lure people in and drop the rates in 2 months.
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Concur with the above. Got drawn into the NY Community Bank trap a couple of years ago when they had a good rate. Would rather go with one that has a customer service department, cares about customer service, doesn't try to screw their customers, et al.
Review on the Online bank
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Mark
Aug 16, 2022 |