Synchrony Bank Reviews (8)

  • Dec 03, 2018

    well well well, good ol SYNCHRONY BANK...
    LET ME TELLYOU HOW THEY DO BUSINESS BADLY!!! UNSCRUPULOUSLY!!! LIKE ANY OTHER SCAM OPERATORS AND ALSO PRETTY STUPIDLY.I AM CHARGED WITH MAINTAINING MY MOM'S ACCOUNTS. SHE IS 91 YEARS OLD AND SUFFERS ALL THE PROBLEMS OF 91 YEAR OLDS.
    SO ONE DAY I TAKE HER TO WALMART. REP SAYS WOULD YOU LIKE TO OPEN A WALMART ACCOUNT? SO WE DO SO.

    AFTER ABOUT 6-8 MONTHS WE GET LETTER SAYING ACCOUNT CLOSED. I CALL TO ASK WHY... NO LATE PAYS, NO MISSED PAYS, ALL PMTS AT LEAST 4X MIN DUE. BUT SYCHRONY SHOWS 2 CHECK RETURNS ON ACCOUNT. WHEN THEY TELL ME DATE(S) OF RETURN IT BECOMES CLEAR WHAT OCCURRED...ABOUT 2MONTHS EARLIER MOM HAD BEEN VICTIM OF PHONE SCAMMERS. LUCKILY, SINCE I MONITORED HER ACCOUNT ALMOST DAILY AND SAW IT. AFTER TAKING APPROPRIATE ACTIONS WITH HER BANK, I CALLED SYNCHRONY TO ALERT THEM AND TO MAKE THE PAYMENT I KNEW WOULD BE AFFECTED.

    AGENT SAID ACCOUNT WAS BEING NOTED AND ALL WAS FINE, NO PROBLEM!!!ESPECIALLY SINCE PAYMENT WAS EARLIER THAN DUE DATE. SHORTLY AFTER THE DUE DATE I GET EMAIL SAYING THEY HAD PROBLEM PROCESSING THE PAYMENT. CALLED IMMEDIATELY!!! EXPLAINED TO AGENT MY PREVIOUS CONTACT AND ACTIONS TO WHICH RESPONDED "OH YES, I SEE THE PAYMENT, WE APOLOGIZE FOR INCONVENIENCE, BUT I WILL NOTE THE ACCOUNT. NOT ONLY THAT THEY TRIED TO RESUBMIT THE CHECK YET A 2ND TIME "AFTER" THEY WERE PAID BUT THEN USED THE 2 WRONGLY SUBMITTED ATTEMPTS AS JUSTIFICATION FOR CLOSING THE ACCOUNT.

    THEY HAVE NO SUPERVISORY OR EXPEDITED RESOURCE TO OFFER, ONLY AN ADDRESS TO MAIL A LETTER. OF COURSE WHEN YOU SUBMIT THE LETTER, THERE IS NO RESPONSE!!! THEN THEY TAKE AWAY ANY ONLINE ACCESS TO YOUR ACCOUNT. SO ASIDE FROM THEIR ERROR(S) CREATING SITUATION, YOU ARE NOW FORCED TO CALL IN PAYMENTS TO THEIR DYSFUNTIONAL PHONE SYSTEM. YOU ARE ALSO TOLD THAT "ANY AMOUNTS" APPEARING ON THE PAPER BILLS YOU NOW RECIEVE ARE ACCURATE, "DON T WORRY"!!!

    LETTERS TO ATTY GEN'L OFFICE USELESS AS NO DEPT MGR OR OFFICER OR TITLE CAN BE ADDRESSED.

    I RESIGNED MYSELF TO COMPLAINING TO WALMART OR LOWES ETC. NOT THAT IT WILL MATTER EITHER

  • Jun 26, 2016

    Please send to my e-mail (Massaquoi_samuel@yahoo.com) a list of branch locations in New York City, NY including phone numbers. Your cooperation is highly appreciated.

  • May 27, 2015

    this bank sounds like a crooked bank. I was going to put a great amount of money with this bank and I feel very leery about that. eugent2004@yahoo.com

  • Apr 27, 2015

    I was surprised in reading this letter I received from Synchrony Bank, in Orlando. I had dental work done, about three years ago. "Our records indicate that your CARECREDIT/SYNCHRONY BANK account has been inactive for more then three years." Yes, I made a point of paying the bill off! Ok, it's been three years. I know, I believed I was being smart, keeping this CareCredit Credit Card for dental emergencies...being low-income. I have VERY good credit score, pay ALL my bills on time or early. I was appalled, yet laughed, in reading "We have closed your account due to prolonged inactivity".
    I guess I insulted them, even though I was proud at not having to use them. It seems they are insulted, decided they didn't want to work with me since they were not collecting any money from me at this time. I know I will need it, teeth are showing wear, but I guess I will deal with that issue when it comes...may NOT be Synchrony Bank now. THEY lost out! I'll go elsewhere!.

  • Apr 21, 2015

    Fo you have any Brach locations in Florida?

  • Feb 04, 2015

    I puchased a DR Trimmer and was issued credit without my knowledge through Syncrony. My payment is $100/mo. 0% interest for three years.
    I pay a minimum of $250/mo. six payments in I receive my monthly invoice with a $45 late fee. When I called I was told that the late fee was "valid" because I paid on the 2nd and it was not due until the 20th. So late really means early. There is no early payment penalty per the contract. After threatening to go to the AG about their practices, the agent agreed to reverse the payment "this one time only" as long as I did not pay before the 3rd of every month. the following month I paid on the 5th and you guessed it ANOTHER late fee. During that call, I was told not to pay before the 10th. Their either stupid or scam artists. Either way, I'm paying in full this month...

  • Dec 24, 2014

    I use a third party provider to monitor my credit and balances on my account. Synchrony is the only bank that does not allow this provider access to my account. When I contacted their customer service, this is the response I received: "At this time, we do not provide access to Synchrony Bank account(s) via these third-party tools. Please know that protecting any personal information provided to us is one of our primary objectives, and we continue to work closely with these third-party service providers to ensure they meet data security standards and are fully compliant with regulatory requirements before enabling these sites to access your account details."

    I have accounts with four of the top ten largest market share credit card issuers. They sync fine with my credit monitor company. Synchrony is a farce if they think that their standards are any higher than the other companies that hold 98.7% of the market share.

    And when presented with my issue, their customer service instructed me to send a fax or a letter. They refused to direct a manager speak to me. Lowes should sever all business ties with this company.

  • Dec 09, 2014

    There are Web Sites showing a Downtown Houston Branch when there is none.

    When I call 1-866-226-5638 my conversation was cut short and went straight to the recording survey. I do not believe I will be doing business with you.

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