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I joined in PENFED in Spring Of 2023 after 15 yrs of belonging to one of the banking giants. I found my accounts dwindling fast unexplained decreases. I decided to close the account but had to return a merchandise for 600.00 same day I closed. Reassured I would get the money from my card refund. I never got that money. The local telkers winkie blinked at each other, asked each other in front of me giggling if that had been taken care of..., then told me they had no such transaction. The merchant showed me a refund after my account closed. Thug Mafia like principles. This is for you if you are like minded. End times.
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My husband and I have hade acoou t-shirts with Penfed for over 20 years. Lately the services are awful. Takes 2-3 days to show a transfer ( within the credit union) New website is not user friendly, why companies feel they they need to “update” , why fix something that’s not broke! Difficult to talk to a real person, chat is worthless. It’s a shame .
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Member since 1967. Screwed up 2 closings! Sale and buy, all PFCU mortages. Delays forced reschedule and living on economy plus mover surcharge to hold furniture. LAST business I'll ever do with these incompetents that can't do simple tasks on time!
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I have been with PenFed for a number of years, and have gotten good products. Employees have been helpful. However, beware of titling for accounts with trusts.
You will not be able to distinguish between names of personal accounts and names of trusts. This becomes a problem in that trustees are listed as joint owners for a trust account. They sent letters to clarify this issue and the letters made my point.
This is a problem waiting to happen. -
There’s a reason why this financial institution gets low ratings. The Leadership is slow to change. Just look at the archaic website and the reasons why members complain. The Directors are year past their prime in understanding what the new investors want. Believe it or not its not what you are producing and selling.
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I have been with PenFed going on 12yrs. I only use them for online savings(MMA) and CD laddering. I have never have experienced any problems. Since dealing with MMA's rates go with the flow, they let you know that up front when you sign up. If you want a guaranteed rate lock into a CD, I am fortunate enough that they recently built a branch office near me allow person to person communication .
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I can positively state that poor customer service is the reason why businesses sink.
Pentagon Federal online media agent is limited and most times useless. The wait
time on the telephone to be asked name, DOB, last 4 SSN is getting old when you
are asked several times even by the person. Typically, when get a person they
are courteous, but are also limited on what they can help you with. Really (this 2021/2022).
Most companies have moved to relevant questions for identification, but
not Pentagon Fed. They still want you to vital info. In addition, the online system
is near obsolete. More to point. I made an internal transfer between accounts
checking to premium savings to open a CD. I was told via the telephone that it
takes two days for the system to recognize the update. Really... with most banks
its instantaneously. If you are planning to use this credit union for "literally anything"
plan to visit the site or talk with several telephone representatives multiple times.
This makes me appreciate NFCU or Goldman Sachs even more.
Gunner | Dec 23, 2021
Correction: After further communication, there is a 5 business day hold on internal holds. Not only is the website antiquated, their policies have not caught up with this decade.
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Rob
Dec 25, 2023