Ally Bank Reviews (58)

Rated 4.00 stars out of 5 - based on 27 reviews with ratings

  • Aug 13, 2023

    Been a customer for a couple of years now with interesting checking, been a happy customer. They give you a $10 reimbursement on atm fees per statement cycle. They pay you to leave your money there currently 15k+ at 0.25%, though I wish they would increase it to at least 0.50%+ same as Sofi.

  • Aug 16, 2022 |

    Online Savings Rates

    ally is still the gold standard in online banking, but the rate needs to get more competitive and the wait to speak to someone on the phone is just ridiculous.

  • Nov 5, 2021 |

    I opened an interest checking account with Ally after reading all the glowing comments online. My first experience with Ally was anything but glowing. The customer rep tried to charge me $15 for a debit card. When I challenged him on the charge and told him debit cards were free he backtracked and told me the charge was for expedited shipping. After I told him several times to use free standard delivery, even if it was by Pony Express, I still received my debit card via expedited delivery and was charged $15. I eventually received a refund after calling customer service to complain. This never should have happened in the first place. I guess the moral of my story is never believe everything you read.

  • Sep 8, 2020 | | Replies 1

    Online Savings Rates

    I have been a customer for years and have never had a bad experience. These days I really appreciate how they are keeping their savings rates competitive. .8% is lousy, but it is very competitive.

    EduardoC | Dec 12, 2020

    "keeping their savings rate competitive" - they aren't.

  • Jul 19, 2020 |

    Online Savings Rates

    The 11 month no penalty cd is an obvious choice here. You are guaranteed a rate over that time and have free access to your money. Plus, they gave me a 5% bonus for being a long time customer (call them) and that made the rate the same as the savings rate today. CON: Hold times to reach a representative on the phone are too long!

  • Apr 28, 2020 |

    Online CDs 12 Month Rates

    Ally Bank does not set a minimum deposit for it's one year CD product.

  • Apr 2, 2019

    I have used online banking with Ally for 8+ years after being disgusted with brick and mortar bank rates. I currently have CDs and online savings. Online banking with Ally is easy and their rates are always competitive. I will be an Ally customer for many more years!

  • Mar 23, 2019 |

    Online Savings Rates

    This bank spend years advertising that they would never treat their old customers better than their new ones. Then they suddenly starting giving new customers a 1% bonus. Hypocritical? You bet.

  • Feb 26, 2019 |

    I have nothing but praises for this agency! They are quite careful to verify that your identity is not compromised! Even with phone contact, I have found them friendly and quite knowledgeable. This is the second time I have re-invested funds with them and they actually accumulate the interests funds you expect. Thanks YOU!

  • Jan 11, 2019 |

    Online CDs 12 Month Rates

    You can basically do everything online via their easy-to-use website. I closed a CD and added the proceeds to another CD (within the 10-day grace period) in under five minutes. I have other online bank accounts but Ally is the best!

  • Sep 22, 2018 |

    Online CDs 12 Month Rates

    I opened a new account sent app in by mail and never received a response by e-mail or post. Customer service parroted proceeduses promised documentation never came, had to contact the Utah Banking Commission home to Ally Bank Charter to get a response Ally wanted 20 more days after the two weeks I already waited for any kind of response they received my money, very poor customer service, there system is robotic and so are the people unable to even send a courtsey reply, big mistake

  • Aug 18, 2018 |

    Online Savings Rates

    I love Ally. It is the best bank on this list. find the 1.80% savings rate on this table to be deceptive. You can just open the 11 Month No Penalty CD and cancel whenever you want. The rate is 20 basis points higher than the savings rate right now and it is the same thing as a savings account. If you showed that rate and no this one it would be the best rate on the table and then nobody would have any need to mess with any of this other stuff.

  • Aug 15, 2018 |

    Online CDs 12 Month Rates

    I see on this website that there are some CDs higher than Ally which struck me as a little surprising since Ally has always been the gold standard. I think that before buying a CD, anyone needs to compare the early withdrawal penalty of the one that they are buying with those penalties Ally offers. From Ally's website:
    High Yield CDs Purchased or Renewed on or After 12/07/13
    The penalty we charge will depend on your CD term.
    24 months or less - 60 days of interest
    25 months – 36 months - 90 days of interest
    37 months – 48 months - 120 days of interest
    49 months or longer - 150 days of interest

    Anything less that 2 years is only a two month interest penalty, and nothing is ever more than 5 months! This seems a whole lot safer than some of these other rates.

  • Jun 15, 2018 | | Replies 2

    Online Savings Rates

    Ally Bank has great custormer service.. When moving money out of the no penalty CDs, expect it to take at least 3 days before it shows up in your money market and becomes liquid and transferable. Their no penalty CD rates fluctuate up and down. Best I have had is 1.85%. A person needs to monitor rates on a daily basis and take advantage of specials...

    ABSO BCC | Jul 2, 2018

    Money comes out of these no penalty CDs instantly. You can close out of one instantly and buy another one instantly online. I just did it in 2 minutes to move my money from 1.75% to 1.85%.

    Rob Deakin | Aug 7, 2018

    I was able to end my 11 Month CD and open a new one paying 2% in about 3 minutes. No delays whatsoever.

  • Feb 25, 2018

    I applied for a savings account with Ally and Barclays. Neither could verify my identity on my initial application. Barclays asked me to fax them a copy of my SS card, drivers license and either a bank statement or utility bill. Too much hassle. Ally asked me to temporarily unfreeze my Transunion credit report, which is easy to do and free. I called them back and they had my identity verified in less than 5 minutes while I waited on the phone. The customer service rep walked me through the set-up and was very helpful. I refroze my credit after. So in the end Ally was a much easier process for me than Barclays.

  • Feb 7, 2018 |

    Online Savings Rates

    A colleague told me to get the 11 month penalty free cd at 1.75%, but I am seeing 1.50% on their website. What gives? Rates are going up, not down.

  • Dec 22, 2017 | | Replies 2

    Online Savings Rates

    I just cannot understand why anyone would keep cash anywhere other than in the 11M no penalty product if they have at least $25,000? I got in at 1.60% last week and gave them a call and the raised me to 1.75%.

    Andre | Jun 26, 2018

    Yes, I agree with this and this works well but you need to call and it takes about 20 minutes by phone.

    ABSO BCC | Jul 2, 2018

    Takes 3 seconds online. I had called previously too, but you can get out of this and into another in 3 seconds online.

  • Nov 26, 2017 |

    Online CDs 11 Month Rates

    The 11-month no penalty CD is like a savings account. You should open one. I have several accounts with Ally and have found them to be an excellent bank to work with in my opinion. I can call any time of the day or chat online if I have an issue to discuss. The mobile app is very easy to use and they confirm deposits with an email. Their Customer Service Reps are some of the best I have ever dealt with in any type of business. Highly recommend Ally Bank.

  • Nov 8, 2017 |

    Online CDs 11 Month Rates

    This is absolutely 100% what you want. There is no reason to be a savings account instead of one of these if you meet the $25,000 balance and can remember to call them before maturity to opt out of rolling to a 1-year CD. It is free money!

  • Oct 19, 2017 |

    Online CDs 11 Month Rates

    This 11 Month No Penalty CD is a gift. It can be cancelled at any time. I see no advantage in keeping my money anywhere else.

  • Sep 7, 2017 |

    Online Savings Rates

    Ally is fantastic. Service has always been miles above these others. I opened an 11-month CD with them at 1.50% in July. The CD has no penalty to break it earlier so it is like a savings account (except technically I cannot make a partial withdrawal, but I can because I can just break the product and get it again with the new balance). I look at these charts and cannot imagine who in their right mind would take a lower rate than that for worse service.

  • Aug 23, 2017 |

    Online Savings Rates

    Do I really need to indicate each time that I try to log in that I am trying to log into my savings account and not an auto loan?

  • May 7, 2017 |

    Online Savings Rates

    Love, love, love the mobile app. Chase has a good one too, but nobody on this list matches ALLY!

  • Apr 3, 2017 |

    Online Savings Rates

    To the degree that the game is about paying bills, depositing checks, reaching somebody on chat or by phone and using an online bank as a replacement for another bank, Ally is the best. The rate might be a little better here or there but this has worked for me for years now.

  • Mar 28, 2017 |

    Online CDs 12 Month Rates

    I am glad that I got the 1.30% rate. Rates may go up over the next year but they could also go back down and I am happy to have my cash earning this for the next year.

  • Mar 24, 2017 |

    Online Savings Rates

    These guys raised their 1 year CD rates today. 1.30% is just about as good as you can get for 1-year. Not really much of a risk to jump in here. Nice thing about Ally is that they always treat you fairly.

  • Feb 1, 2017 |

    Online Savings Rates

    Is it still possible to get into the 11 month no penalty cd at 1.25% that you featured here earlier?

  • Jan 27, 2017 |

    Online Savings Rates

    Until there is another bank on this list that has a mobile app like Ally and does ACH transfers as fast as A does, it is the only one you need. If you are going to chase a fraction of a fraction of a fraction of a penny somewhere else and give up these things, then good luck ... and, I am just a customer, no relationship with the bank

  • Jan 25, 2017 |

    Online Savings Rates

    Been a customer since GMAC and never had a bad, or even a mediocre, experience. Highly recommend.

  • Jan 17, 2017 |

    Have had money in Ally Savings for a while now, never a problem. Transferred funds this week in the afternoon, in the receiving bank the next day. Sure would prefer higher rates, who wouldn't? But no one but no one has rates up where they should be but all online only banks far better than any walk-in local banks.

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