Bank5 Connect Reviews (9)

Rated 1.75 stars out of 5 - based on 8 reviews

  • Sep 15, 2018 |

    Online Savings Rates

    I applied 5 days ago. I have perfect credit. Got a letter back saying that they were unable to verify my credit with Equifax. I have never dreamed of being rejected for a savings account and have nothing more to say (speechless).

  • Jul 21, 2018 |

    Online CDs 12 Month Rates

    This is not an online bank. It is a Massachusetts bank discriminating against Massachusetts residents by trying to offer higher rates to outsiders. But, their online capabilities are a joke. Please remove from the online table and return this to the Mass. table.

  • May 07, 2018 |

    Great rates on CD's, but a big pain in the --- to get through the account opening even when you are a existing customer.

  • Apr 28, 2018 | | Replies 1

    Online CDs 24 Month Rates

    The rate caught my attention. I see a 1-year early withdraw penalty on a 2-year CD. No go. Wouldn't touch. Good bye.

    JB Childress | Apr 28, 2018

    I read it as saying 6 months. What I see that is ridiculous is that I cannot open it because I live in Rhode Island. Massachusetts residents also excluded.

  • Apr 28, 2018 |

    Online CDs 24 Month Rates

    Have had a checking account with them for a few years and have been very happy. Have had a few issues with the mobile app, but luckily they've always been resolved fairly quickly. I've pretty much never had a hold time when I've called in either which is nice. Just opened the 24-month cd after seeing the rate. I hadn't even realized this is an add-on cd, so that was a nice added bonus. Looking forward to throwing even more money into this whenever I can!

  • Apr 26, 2018 |

    Online CDs 24 Month Rates

    Saw the great 2-year rate here this morning and jumped at it. Have accounts with all of the big boys and never had a problem. I always very carefully review the applications. Got this message: "We apologize for the inconvenience, but there is a problem with the accuracy of the information you provided." Called just now, reached someone by phone who couldn't tell me the problem, but said I could reapply. No thanks! I'll stick with the folks who really know how to do online banking.

  • Apr 26, 2018 |

    Online CDs 21 Month Rates

    Stay away unless you want hassles just to open the account. We've opened other on-line accounts with the usual ID material with no problems. We have FICO scores in the low 800's, never have paid a bill late, never bounced a check, yet ultimately i was declined. Never been declined before. It is an ID problem they told me.....that is garbage (my wife and I are in our seventies and have live here for 10+ years and passed all their on-line security questions and I even offered to furnish additional ID information and they said "no"). Stay far away unless you want hassles.

  • Jan 07, 2018 |

    Online CDs 24 Month Rates

    Opening an account here was the most frustrating thing in my life. Would highly advise that you mark this one as a Boston bank. They are not internet ready.

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