Citizens Reviews (29)

Rated 4.00 stars out of 5 - based on 25 reviews

  • Jun 25, 2022 |

    Online Savings Rates

    The easiest to use and best service of the online accounts!

  • May 17, 2022 |

    Online Savings Rates

    Through the years I experimented with the leading online brands to find the best mix of quality, reliability and competitiveness. I thought Purepoint was the best, and Citizens was second, but Purepoint seems to be going out of business so I am moving everything here!

  • Feb 12, 2022

    Disappointed that initially this bank had a very competitive savings rate....but they are now near the bottom of rates. Not sure why they have decided to change their strategy as far as being an attractive alternative to other savings institutions.

  • Jan 27, 2022

    Used BestCashCow to find a good local CD rate. The rates provided by CashCow were about twice what the banks actually pay. I checked with the banks! Don't depend on this woefully inaccurate website. Waste of my time.

  • Oct 28, 2021 |

    The website is easy to use. The savings rates for an online bank are terrible.

  • Aug 25, 2020 |

    Online Savings Rates

    I cannot say that I am too happy about the rate, but the service on this one is excellent.

  • Feb 28, 2020 |

    Online Savings Rates

    I've had accounts with all the most recognized banks on this list. CItizens Access is the best. Followed closely by Purepoint and then my Marcus. The others have awful websites (CIT, Synchrony) or awful customer service (Sallie Mae, Cap1, Synchrony again). I have nothing to gain personally from saying this, but if where the rates are close, chose this one.

  • Feb 14, 2020 |

    Online Savings Rates

    This is the best bank on the list. Sure rates have come down and all that, but they are still competitive and their service is second to none.

  • Aug 10, 2019 |

    Online Savings Rates

    It was a grand entrance but the bank has given up being competitive.

  • Aug 5, 2019 |

    Online Savings Rates

    Got sucked into this one with all of the hoopla and advertising and now the service and the rate suck. It is like Synchrony. I am going to close this down and go for a smaller bank with better service.

  • May 7, 2019 |

    Online Savings Rates

    These things can come and go. Service can start off great and turn terrible (Synchrony). But, for now, this one is the best. I've been very pleased so far.

  • May 1, 2019 |

    Online Savings Rates

    The one show stopper with Citizens access is that you cannot add a beneficiary. You can do this easily with Barlcys, Ally, Marcus and even Synchrony onlin.

  • Apr 12, 2019 |

    Online CDs 18 Month Rates

    Thank you to BestCashCow for making it so easy to find the best CD rates.

  • Apr 4, 2019 |

    Online Savings Rates

    This is far and away the best outfit listed on this site. Best interface, best transfer speed, best service, etc. Nothing more to say.

  • Feb 6, 2019 | | Replies 1

    Online Savings Rates

    I cannot say enough good things about this. I was hesitant to move my account over from another well known bank, but the CD rates were much higher and I wanted to put some of my cash in savings and some in CDs so I moved it all over. I wish I had moved it over earlier. The website is just so easy to use!

    Client | Feb 24, 2019

    I agree they have a brilliant easy to use website. The best ever. None of the others come close. I especially love their transparency in which case you can view daily your interest rate. Some of the sites do not even show you anything until the end of the month once a month.

  • Jan 21, 2019 |

    Online Savings Rates

    I have been very pleased with this online bank so far. I thank this website for showing it to me when it was first launched. I also had an account at Synchrony which I just finally closed. The rate at CitAccess is much higher and the website is much easier to use.

  • Nov 25, 2018 |

    Online Savings Rates

    I have had many of these accounts over the years. My best experiences were with Ally and my worst were always with Synchrony. The bank that is now called Marcus is great because they won't charge you a fee for anything. This is the same, but easier to use and offers higher rates.

  • Nov 17, 2018 |

    Just moved my money from BOA to Citizens Access savings account. Huge difference in favor of CA. I also want to hold off investing until I see what the Feds are going to do with the interest rates in mid December. This will effect CD's etc. The online process was smooth. Customer service has been very accessible each time I've called the past few days. All great for now. P.S. Consider the Arbitration Agreement: I opt out and sent a letter signed to them. Mail it certified. Read the fine print.

  • Nov 15, 2018 |

    Online Savings Rates

    Just opened a new online savings account. Very smooth process. They also do NOT do a hard pull on your credit file. Great website.

  • Nov 6, 2018 |

    Online CDs 12 Month Rates

    I've opened online CDs before. This was the easiest ever. Such an easy website to use!

  • Oct 24, 2018 |

    Online Savings Rates

    I've had a couple of these online accounts over the years. This was easier to sign up for and manage than any of them.

  • Oct 2, 2018 |

    Legit...Moved my money from
    Capitol One money market (%1.85). Quick, easy and when i did contact customer service, i got a response quickly. %2.12 feels much better!

  • Sep 14, 2018 |

    Online Savings Rates

    Easy to use. No problems.

  • Sep 12, 2018 |

    Online Savings Rates

    It has worked well for me so far, but we dont yet know if they intend to keep pace as rates rise (their branch banking has never been rate competitive).

  • Aug 18, 2018 |

    Online Savings Rates

    As good as any of the others and you cannot beat the rate. 5 stars.

  • Jul 30, 2018

    Online CDs 36 Month Rates

    I open a savings account in under 3 minutes and it started earning interest right away at 2%. 5 days later I opened a 3 year CD and that went very fast since I already had my savings. The system does not seem buggy at all. Rand maybe your phone or computer is buggy? I really like how smooth and fast everything goes, the only thing I do not like is the ACH deposit gets put on hold for 5 days, but the interest is right away, it say total balance and balance availible. Good bank with the top rates right now and the bank is in the top 20 assets bank.

  • Jul 21, 2018 |

    Online Savings Rates

    Great rate, but lots of bugs in system when you first setup account and transfers.

  • Jul 18, 2018 |

    Online Savings Rates

    An account that you cannot easily open online. Cannot easily reach someone by phone. After 45 minutes on hold, I was told to visit a branch to open.

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