Citizens Access Reviews (21)

It was a grand entrance but the bank has given up being competitive.

Got sucked into this one with all of the hoopla and advertising and now the service and the rate suck. It is like Synchrony. I am going to close this down and go for a smaller bank with better service.

These things can come and go. Service can start off great and turn terrible (Synchrony). But, for now, this one is the best. I've been very pleased so far.

The one show stopper with Citizens access is that you cannot add a beneficiary. You can do this easily with Barlcys, Ally, Marcus and even Synchrony onlin.

Thank you to BestCashCow for making it so easy to find the best CD rates.

This is far and away the best outfit listed on this site. Best interface, best transfer speed, best service, etc. Nothing more to say.

I cannot say enough good things about this. I was hesitant to move my account over from another well known bank, but the CD rates were much higher and I wanted to put some of my cash in savings and some in CDs so I moved it all over. I wish I had moved it over earlier. The website is just so easy to use!

I have been very pleased with this online bank so far. I thank this website for showing it to me when it was first launched. I also had an account at Synchrony which I just finally closed. The rate at CitAccess is much higher and the website is much easier to use.

I have had many of these accounts over the years. My best experiences were with Ally and my worst were always with Synchrony. The bank that is now called Marcus is great because they won't charge you a fee for anything. This is the same, but easier to use and offers higher rates.

Just moved my money from BOA to Citizens Access savings account. Huge difference in favor of CA. I also want to hold off investing until I see what the Feds are going to do with the interest rates in mid December. This will effect CD's etc. The online process was smooth. Customer service has been very accessible each time I've called the past few days. All great for now. P.S. Consider the Arbitration Agreement: I opt out and sent a letter signed to them. Mail it certified. Read the fine print.

Just opened a new online savings account. Very smooth process. They also do NOT do a hard pull on your credit file. Great website.

I've opened online CDs before. This was the easiest ever. Such an easy website to use!

I've had a couple of these online accounts over the years. This was easier to sign up for and manage than any of them.

Legit...Moved my money from
Capitol One money market (%1.85). Quick, easy and when i did contact customer service, i got a response quickly. %2.12 feels much better!

Easy to use. No problems.

It has worked well for me so far, but we dont yet know if they intend to keep pace as rates rise (their branch banking has never been rate competitive).

As good as any of the others and you cannot beat the rate. 5 stars.

I open a savings account in under 3 minutes and it started earning interest right away at 2%. 5 days later I opened a 3 year CD and that went very fast since I already had my savings. The system does not seem buggy at all. Rand maybe your phone or computer is buggy? I really like how smooth and fast everything goes, the only thing I do not like is the ACH deposit gets put on hold for 5 days, but the interest is right away, it say total balance and balance availible. Good bank with the top rates right now and the bank is in the top 20 assets bank.

Great rate, but lots of bugs in system when you first setup account and transfers.

An account that you cannot easily open online. Cannot easily reach someone by phone. After 45 minutes on hold, I was told to visit a branch to open.