Synchrony Bank Reviews (75)

Rated 3.89 stars out of 5 - based on 27 reviews with ratings

  • Dec 23, 2018 |

    Online CDs 15 Month Rates

    I opened a 13 month CD with these guys. Made the mistake of going all in with $1/4 mil and needed to end the whole thing due to my wife's cancer recurring. They hit me with a full six month penalty on the whole thing so I ended up losing $2,500 on the entire transaction. Special thanks to Synchrony for their understanding. Never banking with them again.

  • Dec 2, 2018 |

    Online Savings Rates

    I found the customer service to be atrocious. I have no idea where all of the 4 and 5 star reviews are coming from. I would give it 0 stars but your lowest rating seems to be 1.

  • Apr 23, 2018 |

    Online CDs 18 Month Rates

    I am very satified with the proffesional service that Synchrony Bank provides.

  • Mar 13, 2018 |

    Online Savings Rates

    I've been a customer for a while. Everything has gotten much easier. They have improved the site a bit.

  • Jan 31, 2018 |

    Online Savings Rates

    Very disappointed with this bank's silliness and schenanigans. They withdrew money from linked account, then told me they won't work with the linked account. Since I am not opening a third account, I told them to close the account and put the money back.

  • Nov 28, 2017

    Synchrony just added a 13-month 1.75% CD today ($2,000 min)

  • Oct 6, 2017 |

    Online CDs 24 Month Rates

    Tried to invest money in a CD and was refused. Unabel to verify my identify by the Patriot Act. Invested it else where from a bank that was able to.

  • Sep 30, 2017 | | Replies 1

    Online Savings Rates

    I have been a customer for a long time and just got notified I am now a diamond member of Perks. Never found any value as a platinum member. Has anyone ever found any benefits to this?

    | Jun 6, 2018

    yes, you can do wires for free and no limit to the atm reimbursements. There are other perks as well.

  • Sep 26, 2017 |

    I just opened my account here when they raised the rate to 1.30%. Have also had positive experiences with Ally, but otherwise I have found online banking difficult. Some of this relates to the fact that I am a senior, but I am certain that many of these banks do not have a funding process which is intuitive. Very happy with Synchrony and Ally.

  • Sep 16, 2017 |

    Online Savings Rates

    I found the credit card folks inflexible until Harvey, but really appreciated their reaching out to me and their understanding. As for savings and CDs Synchrony is far and away the best on this list for savings and CDs. I have been with them since it was GE Capital Retail Bank and will stay with them. Thank you from Houston!

  • Jul 25, 2017 |

    Online CDs 60 Month Rates

    This is the best online bank for CDs, period. Not sure sure about savings as I have had delays moving money in and out.

  • Jul 19, 2017 |

    Online Savings Rates

    I am very happy to be a Synchrony bank customer. Synchcony bank is thus far the best I have ever done business with. I beleive they are not all about the almighty dollar they actually care about people & all of there customers. I am very thankfull they gave me a chance to prove I pay my bills early before due date. I am also thankfull that I was able to save my pets life. My chiauhau (Max) If it had not been for care credit I would have had to put him down as he was sickly suffering. Now he has done a 360 turnaround. Max (dog) thanks synchrony bank to. Synchrony bank customer from Albany, New York " I rate them more than 5 star!!!"

  • Jun 29, 2017 |

    Online CDs 60 Month Rates

    I opened the 5 CD at 2.35%. Website was easy. I had to call twice with questions and the service was helpful, and US-based, I think. I would take my business to them again.

  • Jun 9, 2017 |

    Online Savings Rates

    Good luck getting your money out when you need it. Takes forever.

  • May 31, 2017 | | Replies 2

    Online Savings Rates

    A $5 fee if my balance goes below $30? I'll take my business elsewhere.

    | May 31, 2017

    What business? If it's $30, then you have no business

    | Jun 6, 2018

    If you are speaking about a savings account, there is no charge to have zero in your account.

  • May 23, 2017 |

    Online Savings Rates

    I will echo what the previous writer has written here. Been a customer for 4 years now. Never a problem, but I look here for CDs as the transfer delays make it impractical for savings that might need to be at another account right away.

  • May 7, 2017 |

    Online Savings Rates

    Haven't ever had a problem, but the length of the outbound transfers isn't acceptable. Will only keep CD monies here. Savings monies (that I need more immediately) has to go elsewhere.

  • Apr 12, 2017 |

    Online Savings Rates

    I have nothing but good experience with Synchrony dating back a couple of years to when it was founded. I am giving it five stars. But, there is one thing that drives me crazy and that is the way that the hold my money on outbound transfers. I needed to raise money in my Wells account, and arranged Sunday night to transfer a bit from my account with CIT, a bit from my account with Ally, a bit from my account with Sallie, and a bit from Synchrony. The money from CIT and from Ally was there by Monday night.
    The money from Sallie came in on Tuesday morning which made me angry. It is Wednesday night and there is no sign of the money from Synchrony. While this is probably completely legal, it isn't market and it is annoying as hell to the customer (me). It is a good bank, but caveat emptor with these outbound transfers.

  • Mar 15, 2017

    Online Savings Rates

    Your site is wrong. The minimum fee is $30. If you fall below $30, they charge you a $5 fee each month until they send you a bill and close your account. This is not a zero minimum balance account like these others.

  • Feb 22, 2017 |

    Online CDs 12 Month Rates

    Very responsive whether by phone or online. Very professional

  • Feb 17, 2017 |

    Online Savings Rates

    Like the other reviewers, I have some frustrations with transfer times, but otherwise have been happy with them since they were GE Capital Retail.

  • Feb 1, 2017 |

    Online CDs 12 Month Rates

    I was lucky to jump into a 5 year cd with them about 3 years ago at 2.30% so I still have 2 years left on that. Am full up on Synchrony as a result. If I were new to the game I would be putting everything into the 1 year cd at 1.25% now and hoping to jump into a longer term rate much higher when that comes due in a year. Just my 2 cents.

  • Jan 23, 2017 | | Replies 1

    Transfers take far too long. You really need to plan ahead if you think you're going to need to move any money. Any transactions you want on a certain day/date have to be made on that day. I do enjoy speaking to agents I can understand and understand me. We have been with them for years as they are very user friendly and have good rates. We recommend them to family and friends.

    Ira W | Jan 23, 2017

    Couldn't agree more. The transfer times require planning ahead, but everything else is fine.

  • Jan 9, 2017 |

    Online Savings Rates

    Transfer times are much too long! Otherwise, never a problem and I appreciate speaking with people in the USA.

  • Jan 4, 2017 |

    Online Savings Rates

    Just opened an account and had no problems.

  • Dec 30, 2016

    I have a IRA there, it took almost a month to get it there, and almost a month to take a distribution, so they sat on my money going and coming I figure for at least 50 days, they are not so nice when it comes to getting your money to money is already there, so I'm using other banks to draw from, brick banks you walk in and tell them what you want and in a half hour your walking out counting your money

  • Oct 13, 2016 | | Replies 1

    Online Savings Rates

    I really find these online banks to be pretty much the same, and among the well known ones this one constantly has the best rates on savings and CDs. I am not sure how you can go wrong.

    Phillip B | Oct 13, 2016

    they aren't all the same. customer service at this one is much worse.

  • Sep 29, 2016 |

    Online Savings Rates

    I have had only good experiences, and you really cannot beat the rate.

  • Sep 13, 2016 |

    Online Savings Rates

    When it comes to speed of transfers, these guys are the worst. You keep a savings account because you need access to money and now you need it and Synchrony is sitting on it. Stick with Ally.

  • Aug 29, 2016 |

    Online CDs 12 Month Rates

    I have always found them to be top notch!

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