Synchrony Bank Reviews (71)

Rated 1.68 stars out of 5 - based on 28 reviews

  • Oct 03, 2020 |

    Online Savings Rates

    I cannot overstate how incompetent Synchrony is. Even though I called multiple times before my CD was coming due to indicate that I didn't want it to autorenew, they autorenewed it. This could only have been changed by phone. It cannot be done online or by email. I was assured multiple times that it had been done, and now I am stuck with $250000 in a one year CD at 0.50%. This is a crime and an outrage.

  • Sep 23, 2020 |

    Online Savings Rates

    This bank is solid and it is consistent. It may not have all of the bells and whistles and the apps and everything but the rate is always competitive.

  • Sep 17, 2020 |

    Online Savings Rates

    Very disappointed that I needed to call and deal with a CSR for 40 minutes in order to stop a CD from autorenewing. Every other major online bank enables this selection online and who on earth has 40 minutes to waste with this nonsense? Terrible customer service.

  • Aug 25, 2020 |

    Online Savings Rates

    Without getting into what Synchrony may or may not have been in the past, let me just say that TODAY SYNCHRONY IS A WHOLESALE FRAUD ON THE CUSTOMER!

  • Aug 23, 2020

    Online Savings Rates

    I regret ever hearing of this bank. Lengthy transfer times (5 days or more) terrible service all for 0.75%? I am done.

  • Aug 05, 2020 |

    Online Savings Rates

    This bank is awful, just awful.

  • Aug 01, 2020 |

    Online Savings Rates

    Dropping the rate by 30 bps without any notice on a Friday shows terrible animus towards your customers!

  • Aug 01, 2020 |

    Online Savings Rates

    Been a customer forever. I've put up with all sorts of transfer delays, misdirected transfers, lousy service, etc. Lowering the rate by .30% on a Friday night in the summer is the final straw. I am done.

  • Jul 28, 2020 |

    Online Savings Rates

    The website is terrible. You cannot contact bank other than through phone support. CD rate structure indicates that large drops to savings rate are coming soon. I would find another bank.

  • Jul 24, 2020 |

    Online Savings Rates

    The phone support is actually quite good, but until you open an account you cannot imagine a website can be so poorly laid out in 2020.

  • Jul 17, 2020 |

    Online Savings Rates

    3 days between transfer being withdrawn from correspondent bank and being credited. that is 3 days when you will not earn interest. same thing with outbound transfers. too long, especially when it used to be 1 day.

  • Jun 09, 2020 |

    Online Savings Rates

    I had stuck with Synchrony for years even though the website is so much worse than any of the others. Quietly dropping the rate - with no notice to customers - it is the final straw.

  • Apr 23, 2020 |

    Online CDs 12 Month Rates

    Their CD rates fell below those of other reputable banks so I am not using them right now. At maturity, my funds were transferred to my bank the next business day. It can't get any better than that.

  • Feb 14, 2020 |

    Online Savings Rates

    Plenty not to like about Synchrony's service (no ability to contact the bank through the interface). Add to the list that it is impossible to go paperless.

  • Oct 14, 2019 |

    Online CDs 12 Month Rates

    Have accts with all major online banks and this is by far the worst. 4 days to make a transfer - factor that in and your rate is much lower than advertised. Plus, there is no ability to contact CSR through website which is terrrrrible. It really should not be listed as one of the majors on the site.

  • Sep 21, 2019 |

    Online CDs 36 Month Rates

    My CD matured and they held the money for 3 days before moving it to my savings account with Synchrony! That is called highway robbery.

  • Sep 20, 2019 |

    Online CDs 12 Month Rates

    What's to like? It is a terrible website that logs out when you hit the home button, an incompetent call center staff, no messaging - you must call, inability to get the instructions right on maturity of CDs, no flexibility with customers (the rules are the rules), etc. Avoid this crap.

  • Sep 13, 2019 |

    Not to good reviews ,, i,m reconsidering elsewhere

  • Aug 16, 2019 |

    Online Savings Rates

    Unlike any other so-called "major" online bank, you cannot log in to stop a CD from rolling over automatically. You indicate that you do not want to roll it over by sending an email. You need to call. You need to speak to someone in the Philippines. You need to do this multiple times and it still doesn't work. You may be stuck for live in these things.

  • May 27, 2019

    Reading above reviews does not actually give one confidence to invest. These days I find a lot of companies have employees answering the phone, have either no knowledge or no interest in the questions they are asked It might be in your best interest and your clients to have trained employees. Train them and pay accordingly

  • May 07, 2019 |

    Online Savings Rates

    I called to make a transaction. The customer service rep had barely a clue so it took me 20 minutes. 5 days passed and the transaction hasn't been consummated. Tried calling again and they have no record of the first call. When I can muster up the energy to call and deal with this yet again, I will close the account. I also am with Citizens Access and Marcus and those are much less painful. Ally was about the same.

  • May 01, 2019 |

    Online Savings Rates

    These guys have rendered their website basically unusable for communication. You cannot message customer service through it and now you cannot chat. You need to make a phone call to someone in the Philippines.

  • Apr 05, 2019 |

    Online CDs 12 Month Rates

    I had a large tax payment (thanks to the Trump fucktard) and had prepared to cover it with a CD maturing at the end of March. I set up an electronic transfer from Synchrony to Wells Fargo to cover the payment on March 28 and I set up the tax payment for April 1. Synchrony didn't even transfer the money until today (April 5). They made over eight days on the float and caused me to be overdrawn at Wells Fargo, incurring hundreds of dollars in penalties. And, I was a Platinum client!

  • Mar 23, 2019 |

    Online Savings Rates

    Through the years, I've had accounts with all of the biggies listed here and some of the smaller ones. Synchrony is the worst I have experienced (Barclays, Ally and Marcus are the best). It isn't just one transgression - it is ridiculous transfer delays (i.e., lost interest), fees for nothing and a completely absurd website. And, then now they aren't even competitive.

  • Feb 02, 2019 |

    Online Savings Rates

    All of the old reviews here are positive and the recent ones are terrible. I should have followed the recent ones. I have closed the account now. It felt like test-driving a Caddy pre-owned by someone who had passed away.

  • Jan 11, 2019 |

    Online Savings Rates

    I am not sure who stocks this site with all of the positive Synchrony reviews. Their customer service is very friendly, but the website is not and the delays you will experience moving money in and out make it inferior to the other big names on the table.

  • Dec 23, 2018 |

    Online CDs 15 Month Rates

    I opened a 13 month CD with these guys. Made the mistake of going all in with $1/4 mil and needed to end the whole thing due to my wife's cancer recurring. They hit me with a full six month penalty on the whole thing so I ended up losing $2,500 on the entire transaction. Special thanks to Synchrony for their understanding. Never banking with them again.

  • Dec 02, 2018 |

    Online Savings Rates

    I found the customer service to be atrocious. I have no idea where all of the 4 and 5 star reviews are coming from. I would give it 0 stars but your lowest rating seems to be 1.

  • Apr 23, 2018 |

    Online CDs 18 Month Rates

    I am very satified with the proffesional service that Synchrony Bank provides.

  • Mar 13, 2018 |

    Online Savings Rates

    I've been a customer for a while. Everything has gotten much easier. They have improved the site a bit.

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