Synchrony Bank Reviews (59)

Rated 2.46 stars out of 5 - based on 28 reviews

  • Apr 23, 2020 |

    Online CDs 12 Month Rates

    Their CD rates fell below those of other reputable banks so I am not using them right now. At maturity, my funds were transferred to my bank the next business day. It can't get any better than that.

  • Feb 14, 2020 |

    Online Savings Rates

    Plenty not to like about Synchrony's service (no ability to contact the bank through the interface). Add to the list that it is impossible to go paperless.

  • Oct 14, 2019 |

    Online CDs 12 Month Rates

    Have accts with all major online banks and this is by far the worst. 4 days to make a transfer - factor that in and your rate is much lower than advertised. Plus, there is no ability to contact CSR through website which is terrrrrible. It really should not be listed as one of the majors on the site.

  • Sep 21, 2019 |

    Online CDs 36 Month Rates

    My CD matured and they held the money for 3 days before moving it to my savings account with Synchrony! That is called highway robbery.

  • Sep 20, 2019 |

    Online CDs 12 Month Rates

    What's to like? It is a terrible website that logs out when you hit the home button, an incompetent call center staff, no messaging - you must call, inability to get the instructions right on maturity of CDs, no flexibility with customers (the rules are the rules), etc. Avoid this crap.

  • Sep 13, 2019 |

    Not to good reviews ,, i,m reconsidering elsewhere

  • Aug 16, 2019 |

    Online Savings Rates

    Unlike any other so-called "major" online bank, you cannot log in to stop a CD from rolling over automatically. You indicate that you do not want to roll it over by sending an email. You need to call. You need to speak to someone in the Philippines. You need to do this multiple times and it still doesn't work. You may be stuck for live in these things.

  • May 27, 2019

    Reading above reviews does not actually give one confidence to invest. These days I find a lot of companies have employees answering the phone, have either no knowledge or no interest in the questions they are asked It might be in your best interest and your clients to have trained employees. Train them and pay accordingly

  • May 07, 2019 |

    Online Savings Rates

    I called to make a transaction. The customer service rep had barely a clue so it took me 20 minutes. 5 days passed and the transaction hasn't been consummated. Tried calling again and they have no record of the first call. When I can muster up the energy to call and deal with this yet again, I will close the account. I also am with Citizens Access and Marcus and those are much less painful. Ally was about the same.

  • May 01, 2019 |

    Online Savings Rates

    These guys have rendered their website basically unusable for communication. You cannot message customer service through it and now you cannot chat. You need to make a phone call to someone in the Philippines.

  • Apr 05, 2019 |

    Online CDs 12 Month Rates

    I had a large tax payment (thanks to the Trump fucktard) and had prepared to cover it with a CD maturing at the end of March. I set up an electronic transfer from Synchrony to Wells Fargo to cover the payment on March 28 and I set up the tax payment for April 1. Synchrony didn't even transfer the money until today (April 5). They made over eight days on the float and caused me to be overdrawn at Wells Fargo, incurring hundreds of dollars in penalties. And, I was a Platinum client!

  • Mar 23, 2019 |

    Online Savings Rates

    Through the years, I've had accounts with all of the biggies listed here and some of the smaller ones. Synchrony is the worst I have experienced (Barclays, Ally and Marcus are the best). It isn't just one transgression - it is ridiculous transfer delays (i.e., lost interest), fees for nothing and a completely absurd website. And, then now they aren't even competitive.

  • Feb 02, 2019 |

    Online Savings Rates

    All of the old reviews here are positive and the recent ones are terrible. I should have followed the recent ones. I have closed the account now. It felt like test-driving a Caddy pre-owned by someone who had passed away.

  • Jan 11, 2019 |

    Online Savings Rates

    I am not sure who stocks this site with all of the positive Synchrony reviews. Their customer service is very friendly, but the website is not and the delays you will experience moving money in and out make it inferior to the other big names on the table.

  • Dec 23, 2018 |

    Online CDs 15 Month Rates

    I opened a 13 month CD with these guys. Made the mistake of going all in with $1/4 mil and needed to end the whole thing due to my wife's cancer recurring. They hit me with a full six month penalty on the whole thing so I ended up losing $2,500 on the entire transaction. Special thanks to Synchrony for their understanding. Never banking with them again.

  • Dec 02, 2018 |

    Online Savings Rates

    I found the customer service to be atrocious. I have no idea where all of the 4 and 5 star reviews are coming from. I would give it 0 stars but your lowest rating seems to be 1.

  • Apr 23, 2018 |

    Online CDs 18 Month Rates

    I am very satified with the proffesional service that Synchrony Bank provides.

  • Mar 13, 2018 |

    Online Savings Rates

    I've been a customer for a while. Everything has gotten much easier. They have improved the site a bit.

  • Jan 31, 2018 |

    Online Savings Rates

    Very disappointed with this bank's silliness and schenanigans. They withdrew money from linked account, then told me they won't work with the linked account. Since I am not opening a third account, I told them to close the account and put the money back.

  • Nov 28, 2017

    Synchrony just added a 13-month 1.75% CD today ($2,000 min)

  • Oct 06, 2017 |

    Online CDs 24 Month Rates

    Tried to invest money in a CD and was refused. Unabel to verify my identify by the Patriot Act. Invested it else where from a bank that was able to.

  • Sep 30, 2017 | | Replies 1

    Online Savings Rates

    I have been a customer for a long time and just got notified I am now a diamond member of Perks. Never found any value as a platinum member. Has anyone ever found any benefits to this?

    | Jun 06, 2018

    yes, you can do wires for free and no limit to the atm reimbursements. There are other perks as well.

  • Sep 26, 2017 |

    I just opened my account here when they raised the rate to 1.30%. Have also had positive experiences with Ally, but otherwise I have found online banking difficult. Some of this relates to the fact that I am a senior, but I am certain that many of these banks do not have a funding process which is intuitive. Very happy with Synchrony and Ally.

  • Sep 16, 2017 |

    Online Savings Rates

    I found the credit card folks inflexible until Harvey, but really appreciated their reaching out to me and their understanding. As for savings and CDs Synchrony is far and away the best on this list for savings and CDs. I have been with them since it was GE Capital Retail Bank and will stay with them. Thank you from Houston!

  • Jul 25, 2017 |

    Online CDs 60 Month Rates

    This is the best online bank for CDs, period. Not sure sure about savings as I have had delays moving money in and out.

  • Jul 19, 2017 |

    Online Savings Rates

    I am very happy to be a Synchrony bank customer. Synchcony bank is thus far the best I have ever done business with. I beleive they are not all about the almighty dollar they actually care about people & all of there customers. I am very thankfull they gave me a chance to prove I pay my bills early before due date. I am also thankfull that I was able to save my pets life. My chiauhau (Max) If it had not been for care credit I would have had to put him down as he was sickly suffering. Now he has done a 360 turnaround. Max (dog) thanks synchrony bank to. Synchrony bank customer from Albany, New York " I rate them more than 5 star!!!"

  • Jun 29, 2017 |

    Online CDs 60 Month Rates

    I opened the 5 CD at 2.35%. Website was easy. I had to call twice with questions and the service was helpful, and US-based, I think. I would take my business to them again.

  • Jun 09, 2017 |

    Online Savings Rates

    Good luck getting your money out when you need it. Takes forever.

  • May 31, 2017 | | Replies 2

    Online Savings Rates

    A $5 fee if my balance goes below $30? I'll take my business elsewhere.

    | May 31, 2017

    What business? If it's $30, then you have no business

    | Jun 06, 2018

    If you are speaking about a savings account, there is no charge to have zero in your account.

  • May 23, 2017 |

    Online Savings Rates

    I will echo what the previous writer has written here. Been a customer for 4 years now. Never a problem, but I look here for CDs as the transfer delays make it impractical for savings that might need to be at another account right away.

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