Synchrony Bank Reviews (53)

  • Dr. Joe

    Aug 16, 2019 |

    Online Savings Rates

    Unlike any other so-called "major" online bank, you cannot log in to stop a CD from rolling over automatically. You indicate that you do not want to roll it over by sending an email. You need to call. You need to speak to someone in the Philippines. You need to do this multiple times and it still doesn't work. You may be stuck for live in these things.

  • wanderringbrit@gmail.com

    May 27, 2019

    Reading above reviews does not actually give one confidence to invest. These days I find a lot of companies have employees answering the phone, have either no knowledge or no interest in the questions they are asked It might be in your best interest and your clients to have trained employees. Train them and pay accordingly

  • Luiza S

    May 07, 2019 |

    Online Savings Rates

    I called to make a transaction. The customer service rep had barely a clue so it took me 20 minutes. 5 days passed and the transaction hasn't been consummated. Tried calling again and they have no record of the first call. When I can muster up the energy to call and deal with this yet again, I will close the account. I also am with Citizens Access and Marcus and those are much less painful. Ally was about the same.

  • Unusable website

    May 01, 2019 |

    Online Savings Rates

    These guys have rendered their website basically unusable for communication. You cannot message customer service through it and now you cannot chat. You need to make a phone call to someone in the Philippines.

  • M V Boyle

    Apr 05, 2019 |

    Online CDs 12 Month Rates

    I had a large tax payment (thanks to the Trump fucktard) and had prepared to cover it with a CD maturing at the end of March. I set up an electronic transfer from Synchrony to Wells Fargo to cover the payment on March 28 and I set up the tax payment for April 1. Synchrony didn't even transfer the money until today (April 5). They made over eight days on the float and caused me to be overdrawn at Wells Fargo, incurring hundreds of dollars in penalties. And, I was a Platinum client!

  • Liz

    Mar 23, 2019 |

    Online Savings Rates

    Through the years, I've had accounts with all of the biggies listed here and some of the smaller ones. Synchrony is the worst I have experienced (Barclays, Ally and Marcus are the best). It isn't just one transgression - it is ridiculous transfer delays (i.e., lost interest), fees for nothing and a completely absurd website. And, then now they aren't even competitive.

  • Stocked Reviews

    Feb 02, 2019 |

    Online Savings Rates

    All of the old reviews here are positive and the recent ones are terrible. I should have followed the recent ones. I have closed the account now. It felt like test-driving a Caddy pre-owned by someone who had passed away.

  • Pedro Alarco

    Jan 11, 2019 |

    Online Savings Rates

    I am not sure who stocks this site with all of the positive Synchrony reviews. Their customer service is very friendly, but the website is not and the delays you will experience moving money in and out make it inferior to the other big names on the table.

  • Never again!

    Dec 23, 2018 |

    Online CDs 15 Month Rates

    I opened a 13 month CD with these guys. Made the mistake of going all in with $1/4 mil and needed to end the whole thing due to my wife's cancer recurring. They hit me with a full six month penalty on the whole thing so I ended up losing $2,500 on the entire transaction. Special thanks to Synchrony for their understanding. Never banking with them again.

  • Armory J

    Dec 02, 2018 |

    Online Savings Rates

    I found the customer service to be atrocious. I have no idea where all of the 4 and 5 star reviews are coming from. I would give it 0 stars but your lowest rating seems to be 1.

  • Tom Pope

    Apr 23, 2018 |

    Online CDs 18 Month Rates

    I am very satified with the proffesional service that Synchrony Bank provides.

  • Victoria Leandra

    Mar 13, 2018 |

    Online Savings Rates

    I've been a customer for a while. Everything has gotten much easier. They have improved the site a bit.

  • Leonardo Acuerdo

    Jan 31, 2018 |

    Online Savings Rates

    Very disappointed with this bank's silliness and schenanigans. They withdrew money from linked account, then told me they won't work with the linked account. Since I am not opening a third account, I told them to close the account and put the money back.

  • SteveinPhilly

    Nov 28, 2017

    Synchrony just added a 13-month 1.75% CD today ($2,000 min)

  • Nolan

    Oct 06, 2017 |

    Online CDs 24 Month Rates

    Tried to invest money in a CD and was refused. Unabel to verify my identify by the Patriot Act. Invested it else where from a bank that was able to.

  • EskimoT

    Sep 30, 2017 | | Replies 1

    Online Savings Rates

    I have been a customer for a long time and just got notified I am now a diamond member of Perks. Never found any value as a platinum member. Has anyone ever found any benefits to this?

    | Jun 06, 2018

    yes, you can do wires for free and no limit to the atm reimbursements. There are other perks as well.

  • Opened for the great savings rate

    Sep 26, 2017 |

    I just opened my account here when they raised the rate to 1.30%. Have also had positive experiences with Ally, but otherwise I have found online banking difficult. Some of this relates to the fact that I am a senior, but I am certain that many of these banks do not have a funding process which is intuitive. Very happy with Synchrony and Ally.

  • CJ Alexander

    Sep 16, 2017 |

    Online Savings Rates

    I found the credit card folks inflexible until Harvey, but really appreciated their reaching out to me and their understanding. As for savings and CDs Synchrony is far and away the best on this list for savings and CDs. I have been with them since it was GE Capital Retail Bank and will stay with them. Thank you from Houston!

  • Dave

    Jul 25, 2017 |

    Online CDs 60 Month Rates

    This is the best online bank for CDs, period. Not sure sure about savings as I have had delays moving money in and out.

  • Timothy L. Williams

    Jul 19, 2017 |

    Online Savings Rates

    I am very happy to be a Synchrony bank customer. Synchcony bank is thus far the best I have ever done business with. I beleive they are not all about the almighty dollar they actually care about people & all of there customers. I am very thankfull they gave me a chance to prove I pay my bills early before due date. I am also thankfull that I was able to save my pets life. My chiauhau (Max) If it had not been for care credit I would have had to put him down as he was sickly suffering. Now he has done a 360 turnaround. Max (dog) thanks synchrony bank to. Synchrony bank customer from Albany, New York " I rate them more than 5 star!!!"

  • Mary Jane

    Jun 29, 2017 |

    Online CDs 60 Month Rates

    I opened the 5 CD at 2.35%. Website was easy. I had to call twice with questions and the service was helpful, and US-based, I think. I would take my business to them again.

  • Good Luck!

    Jun 09, 2017 |

    Online Savings Rates

    Good luck getting your money out when you need it. Takes forever.

  • Jeff

    May 31, 2017 | | Replies 2

    Online Savings Rates

    A $5 fee if my balance goes below $30? I'll take my business elsewhere.

    | May 31, 2017

    What business? If it's $30, then you have no business

    | Jun 06, 2018

    If you are speaking about a savings account, there is no charge to have zero in your account.

  • Alberto Salazar

    May 23, 2017 |

    Online Savings Rates

    I will echo what the previous writer has written here. Been a customer for 4 years now. Never a problem, but I look here for CDs as the transfer delays make it impractical for savings that might need to be at another account right away.

  • Cds + Savings

    May 07, 2017 |

    Online Savings Rates

    Haven't ever had a problem, but the length of the outbound transfers isn't acceptable. Will only keep CD monies here. Savings monies (that I need more immediately) has to go elsewhere.

  • tucker

    Apr 12, 2017 |

    Online Savings Rates

    I have nothing but good experience with Synchrony dating back a couple of years to when it was founded. I am giving it five stars. But, there is one thing that drives me crazy and that is the way that the hold my money on outbound transfers. I needed to raise money in my Wells account, and arranged Sunday night to transfer a bit from my account with CIT, a bit from my account with Ally, a bit from my account with Sallie, and a bit from Synchrony. The money from CIT and from Ally was there by Monday night.
    The money from Sallie came in on Tuesday morning which made me angry. It is Wednesday night and there is no sign of the money from Synchrony. While this is probably completely legal, it isn't market and it is annoying as hell to the customer (me). It is a good bank, but caveat emptor with these outbound transfers.

  • Dave

    Mar 15, 2017

    Online Savings Rates

    Your site is wrong. The minimum fee is $30. If you fall below $30, they charge you a $5 fee each month until they send you a bill and close your account. This is not a zero minimum balance account like these others.

  • Judy P

    Feb 22, 2017 |

    Online CDs 12 Month Rates

    Very responsive whether by phone or online. Very professional

  • SAlarco

    Feb 17, 2017 |

    Online Savings Rates

    Like the other reviewers, I have some frustrations with transfer times, but otherwise have been happy with them since they were GE Capital Retail.

  • This one

    Feb 01, 2017 |

    Online CDs 12 Month Rates

    I was lucky to jump into a 5 year cd with them about 3 years ago at 2.30% so I still have 2 years left on that. Am full up on Synchrony as a result. If I were new to the game I would be putting everything into the 1 year cd at 1.25% now and hoping to jump into a longer term rate much higher when that comes due in a year. Just my 2 cents.

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