American Express Bank, FSB. Reviews (12)

Rated 3.83 stars out of 5 - based on 6 reviews with ratings
  • Nov 8, 2023 |

    I see nothing exciting about AmEx Bank. Sign on is a hassle and the rates are adequate. Multiple accounts are not summarized. To cancel maturing CDs require phoning in or snail mail. Above average service does not equate to added dividends. Being an AmEx member today is not the honor it was in the 1980’s or 90’s. Better bank brands with higher dividends are recommended.

  • Aug 31, 2022

    Online Savings Rates

    never had a problem moving money in/out. After trying a couple banks with higher rates but less service will be moving my money back here.
    Review on the Online bank

  • Aug 3, 2020 | | Replies 1

    Online Savings Rates

    There is a lot to like about this account. American Express is a real organization and you are not playing with a bunch of amateurs like with a lot of these banks. However, they will be sure to lower the rate when others do. And, if you ever need to call for support (transfers, etc.) you can be sure that their call center reps will do everything possible to not be helpful (some of my experience may be due to the pandemic).
    Review on the Online bank

    Jason | Nov 19, 2021

    Real organization and all of that, but they lowered their rate to 0.40% last year and it has been stuck there. Not nice.

  • Sep 5, 2019 |

    I was very impressed with American express national bamk when I opened my first account with them.
    the representative who helped me open the account was knowledgable besides being efficient and courteous.
    these qualities are often difficult to find in todays banking employees.
    Review on the Online bank

  • May 24, 2017 | | Replies 2

    Online CDs 12 Month Rates

    Not such great CD rates from a company that has completely lost its edge.
    Review on the Online bank

    Fred | May 24, 2017

    I am in complete agreement with Jody.

    Jody | May 24, 2017

    I really don't care whether it has lost its edge. I will take a couple pennies less from a bank that is well recognized and provides outstanding customer service any day.

  • Jan 27, 2017 |

    Online Savings Rates

    I have been a customer since I first saw this bank advertised on this site in 2009. The rate is a little lower, but the service has always been excellent and very respectful. Nothing short of what you expect from Amex. Plus, I can now link the account to my credit card profile which is helpful.
    Review on the Online bank

  • Oct 29, 2016

    Online Savings Rates

    The good service makes it a keeper despite a savings rate which is no longer so great and no way to increase it by rolling short term CDs (like with Sallie Mae).
    Review on the Online bank

  • Aug 19, 2016 |

    Online Savings Rates

    Rate isn't the best, but service is second to none.
    Review on the Online bank

  • Apr 20, 2016

    Online Savings Rates

    Used to be good, now nothing to get excited about.
    Review on the Online bank

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