Bank of America, National Association Reviews (7)

BOFA is a den of people thieves camouflaged as bank operatives. There’s a soon to be uncovered carrel of money laundry there. They took all my money and don’t want to release it to me for no particular reason. I need my money back bastards!!!

Bank of America closed my account owes me 837since I was gonna close it when my my my leagal action was complete that's not the issue you held a deposit illeaglly you have 5days to hold it the moment I couldn't access any money from4/2 to the date your representative stated it would be there is 4/6 leaving my balance "837" your bank manager stated in front of a witness he didn't know where my money was so then the representative stated I would have to call the 4)12 then make the hour drive to pick it up this makes the hold over your ,5 days now 10when I told the bank manager release the check he stated he can't we have already accepted which holds you all liable for holding my money causing me unessary financial strain I'm l emailing this because I can't take anymore mental abuse from your company I'm officially asking that you expidite my balance of the $837 to be my address immediately and stop playing with my finances 1130S Main St lot 15 Galax Va24333

Cut tellers, no drive up, pitiful rates

Overall, BofA offers accessible products with a high tech mobile app and online banking platform. With their large network of ATMs and branches, you'll likely be able to easily access cash in most states. BofA is one of the "big four," meaning that you're not going to get small town personalized service unless you're a high net worth private banking client. You may have to wait in line or on the phone. Both of these things are not indicative of poor customer service. BofA customer service is decent, I personally have never had any issues with them. BofA is a good bank for those that know how to handle their money and don't plan or expect to overdraft. When I see complaints about BofA, it seems to be coming from the type of people that struggle with this. However, my biggest gripe is that they got rid of their online chat platform, which seems to be counter intuitive. Also, they could offer a middle of the road account with some benefits. Instead of a basic checking with no benefits or interest checking which requires a high balance for little benefit.

Very poor customer service

I own a 3/2 brick home built in 2006 in North Richland Hills, TX near Fort Worth that has a tax appraised value of $196,000. I currently have a single mortgage with a balance of $46,000. I will have this mortgage paid off within 12 months because I am paying at an accelerated monthly amount of $5000. My credit score is 806. Can you offer me a 3.93% HELOC for $75,000 that is locked for the first 24 months of the note which will not vary more than 2% per year after the first 24 months and can I pay interest only for the first 24 months?

It's an average bank. Nothing great. Good technology but high fees. Customer service is okay. It's the McDonald's of banking.