Cross River Bank Reviews (19)

Rated 2.73 stars out of 5 - based on 15 reviews
  • Sep 19, 2021 |

    Online Savings Rates

    No problems at first and then I needed to reach customer service with an easy question about ACH transfers and they could not answer it. I will go back to making a little less at a more established name.

  • Jul 7, 2021 |

    Online Savings Rates

    This is s a crap organization run by kids that abused PPP, and are now about to boil themselves on crypto. You should not give them your money at 51 basis points!

  • Jun 29, 2021 |

    Online Savings Rates

    This is the most disorganized bank I have seen. I have no reason to be believe that it isn't an honest bank, but I need to avoid it in order to maintain sanity. Service on your account is by phone only.

  • Jun 21, 2021 |

    Online Savings Rates

    Good luck getting any customer service by email or phone. Easiest thing for me when my CD came due was to have them transfer my money back to me.

  • Apr 25, 2021 |

    Online Savings Rates

    I had a great CD rate that I found on this site last year, but the CD just matured and i couldn't convert it to a savings account at this rate. Was forced to close account and transfer balance back to external account.

  • Apr 28, 2020

    Online CDs 12 Month Rates

    Party's over, folks. One year CD, minimum $50k now yields just 1.41%.
    Review on the Online bank

  • Apr 27, 2020 |

    I just deposited into their 1 yr. CD 2.28 (which is correct as of 4.27.20) and had relatively minor issues with the application. If you provide your callback no. a person will get back to you and explain then send you on your way. I had relatively few problems though a solid deposit. Now the issue is their strength going forward in a tough economic future. Always check rates with home site before applying with any bank. So far so good with Brix

  • Apr 27, 2020

    I tried for 3 days to open an account.
    I called the help center it took at least a day to get a retutn call.
    The first two calls were not informative.
    I got a call on Sunday and my question was answered.
    Brix direct cannot take an ach from Fidelity invt, one of the largest money managers on the planet. They should make that clear in their instructions.
    Review on the Online bank

  • Apr 26, 2020 |

    Online CDs 12 Month Rates

    Update: Received "Day 1" and "Day 2" emails from Brix/CR (a little strange) - now some undesirable elements are laid bare. Seems, at the present anyway, one would need to print a beneficiary form (paper!), complete it (ink!) and mail it in (USPS!) Same for linking an external bank for ACH transfers - one might imagine such a link would exist for the required funding bank, seems it does not. Sincerely hope the absurdity of this will come to light and elicit some changes. For now taking the good with the bad.
    Review on the Online bank

  • Apr 24, 2020 |

    Online CDs 12 Month Rates

    Opened a one year, 2.28 APY CD yesterday. No trouble whatsoever. Seamless, intuitive website. Pages loaded quickly, layout clean and concise. Couldn't be happier!
    Review on the Online bank

  • Apr 24, 2020 |

    Online CDs 12 Month Rates

    They just went live with BrixDirect this month and had some issues early on. I just used their website and opened and funded a new 12 mo. CD in a matter of minutes. Once opened, it took only a few minutes to add a joint owner. So far, the best of the online banks I have experienced.
    Review on the Online bank

  • Apr 23, 2020

    Wow! 50k minimum! It was way less than that when I first found out about Brixdirect, so I tried a 5k CD. It got approved and funded with minor problems. I say minor because I got worried for awhile since I thought I wasn't receiving any email from them especially the confirmation email after I signed up. This is my first venture in CDs. I didn't know what to expect, so I was a bit of a worry wart. Well they did send me emails but all their emails went to my junk mail. Also a representative called me back after I called them about my worries and another representative called me back the following day. Overall, it was a successful venture. I now owned a 5k Brixdirect CD. I guess they changed the minimum after I signed up! :)
    Review on the Online bank

  • Apr 16, 2020 |

    Online CDs 12 Month Rates

    I was concerned after reading JFD's review. However, I had a much better experience. Got a voice message and was able to leave my phone number and a very helpful rep called me back in approx 10-15 minutes - she was very pleasant and answered all my questions. Hopefully I won't have any problems with the CD!
    Review on the Online bank

  • Apr 15, 2020 |

    I e-mailed them yesterday to see if I could send my monthly CD interest to my external funding bank and today I received a reply that, yes, I could. I would say that JFD is correct that it just started but they are supposed to be a division of Cross River Bank and your account is FDIC insured. They are, though, still in the process of getting the bugs out of their website software. Pretty good interest rate.
    Review on the Online bank

  • Apr 15, 2020 |

    Online CDs 12 Month Rates

    Got 503 error. Phone just rings and rings and rings. Given that the offer went live yesterday, they don't seem at all prepared. I'll pass.
    Review on the Online bank

  • Aug 16, 2019 |

    CDs 24 Month Rates

    beware, the rates are not correct as listed on this web site

  • Jul 28, 2019 |

    Through Cross River Bank's highly capable bank executive Juliana Mitchell, I was able to set up a 3-year CD very quickly at one of the highest prevailing rates in the country. Thank you, Cross River Bank.

  • Jul 26, 2017

    I have had saving here previously, some cds and some money markets the cds fine, the money markets can change at will, but since the rate is high i will put some $ here soon. By the way , I don't need to cross a river to get there, only a few streams.

  • Jul 6, 2017 |

    I was having problems opening the account so I called and the lady was fascinated by the fact that I live in San Diego. That tells me that this isn't a national gig. I'll cross a different river.

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