Customers Bank


99 Bridge St
Phoenixville, PA 19460
See all branch locations →

Notable Rates APY Vs.Others
Savings N.A. 0.85% →
1-Year CD N.A. 0.75% →
2-Year CD N.A. 0.80% →
5-Year CD N.A. 1.25% →
30-Year Mortgage N.A. 2.72% →
15-Year Mortgage N.A. 2.36% →
HELOC N.A. 2.79% →

2021 Overview

General Bank Information

Customers Bank is an FDIC insured institution located in Phoenixville, PA. It was founded in 1997 and has approximately $19.63 billion in assets. Customers can open an account at one of its 16 branches.

FDIC Insured Yes
FDIC Certificate # 34444
Date Established 1997
Assets $ 19.63 billion
Loans $ 16.84 billion
Deposits $ 13.96 billion
Capital $ 1,354.18 million

For a more detailed analysis of Customers Bank's financial condition and a description of what these numbers mean, please visit the Financial Details section.

Deposit Rates - October 21, 2021

Your Current Location: Connecticut, CT 06828

Savings and Money Market Rates APY MIN MAX
Money Market
0.25% $250,001 - Learn More


Loan Rates - October 21, 2021

Your Current Location: Connecticut, CT 06828

There are currently no loan rates available for Customers Bank

Please contact the bank for questions about their loan products. In the meantime you may wish to consider these offerings:

Featured - Connecticut 30 Year Fixed Mortgage Rates 2021

Lender APR Rate (%) Monthly
Learn More
Morty, Inc.
NMLS ID: 1429243
2.745% 2.690%
0.75 points
$1,800 fees
$1,013 Learn More

Featured - Connecticut Home Equity Line Of Credit Rates 2021

Lender APR (%)? Monthly Payment? Learn More
Bethpage Federal Credit Union
Bethpage Federal Credit Union
See Table
Intro APR 2.990 %
After Intro: 3.750 %
Intro Period: 12 months
$25,000 Learn More
More Info
Third Federal Savings and Loan
Third Federal Savings and Loan
See Table
2.240 %
$0 Learn More
More Info

Note to Customers Bank
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Customers Bank branches and locations in your neighborhood. Input a different zip code to find branches and locations for any neighborhood in the United States.

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Customers Bank Locations

Climate Initiatives

Customers Bank is encouraged to provide us with this information. When we receive this information from the bank, we will provide it here.

Financial Details

Customers Bank Ratio Analysis

The following ratios and data are available to help you better understand the financial condition of Customers Bank. The data is provided by the FDIC. All banks listed on are FDIC-insured. No depositor has ever lost deposits that have been within the FDIC insurance limits.

Texas Ratio
Customers Bank U.S. Bank Average
3.27% 4.78%

The Texas Ratio compares the bank’s non performing assets (non-performing loans and real estate owned) with its tangible common equity and its loan loss reserves. A lower Texas ratio indicates better coverage of problem loans. The closer the Texas Ratio is to 1-to-1 or 100%, the less capital and reserves a bank has to absorb its loan losses.

As of June 30, 2021, Customers Bank had $48,390,000 in non-current loans and $35,000 in owned real estate. To cover these potential losses it had $1,354,176,000 in equity and $125,436,000 in loans loss reserves. That gives it a Texas Ratio of 3.27%.

Return on Equity
Customers Bank U.S. Bank Average
15.18% 11.29%

Customers Bank has a Return on Equity of 15.18% versus the BestCashCow average of 11.29%. Return on equity measures how efficiently a bank is making money from its capital. A bank with a consistently high ROE can be considered well run. A bank with a consistently low ROE can be considered poorly run.

Customers Bank U.S. Bank Average
6.9% 11.72%

Customers Bank has a Capitalization of 6.9% versus the BestCashCow average of 11.72. Capitalization measures how much equity capital a bank has to underpin loans and other assets on its balance sheet. The higher the capitalization number the more secure a bank is considered.

Customers Bank Balance Sheet Analysis

As of June 30, 2021, Customers Bank had assets of $19,634,826,000, loans of $16,841,586,000, and deposits of $13,961,259,000. Long-term increases in deposits shows a bank's ability to raise funds to grow its loans and assets. Loan and asset growth may rise or fall depending on a bank's strategy for growth. Sharp rises and falls in assets, deposits, and loans can be problematic, indicating a loosening of lending standards, or financial distress leading to reduced lending. A big change in these figured can also be from a bank acquisition or merger.

Summary Balance Sheet

June 30, 2021
Cash & Balances due from depository institutions $ 430.50 million
Interest-bearing balances $ 394.99 million
Total securities $ 1,526.79 million
Federal funds sold and reverse repurchase N.A.
Net loans and leases $ 16.84 billion
Loan loss allowance $ 125.44 million
Trading account assets $ 38.29 million
Bank premises and fixed assets N.A.
Other real estate owned $ 0.04 million
Goodwill and other intangibles $ 3.85 million
All other assets $ 767.83 million
     Total Assets $ 18.28 billion
Total deposits $ 13.96 billion
      Interest-bearing deposits $ 11.17 billion
      Deposits held in domestic offices $ 13.96 billion
      % insured (estimated) 35.73%
Federal funds purchased and repurchase agreements N.A.
Trading liabilities $ 38.80 million
Other borrowed funds $ 3.87 billion
Subordinated debt $ 109.22 million
All other liabilities $ 305.50 million
      Total Liabilities $ 18.28 billion
      Shareholders’ Equity $ 1,354.18 million

Summary Income Statement

June 30, 2021
Total Interest Income $ 324.00 million
Total Interest Expense $ 47.67 million
Net interest income $ 276.33 million
Provision for loan and lease losses N.A.
Total non interest income $ 10.59 million
Total non interest expense $ 153.48 million
Pre-tax Net Operating Income $ 134.30 million

Bank Loan Profile?

The top three loan types in Customers Bank’s loan portfolio are Commercial and Industrial Loans, Commercial Real Estate, and Multifamily Mortgages.

Compared to other banks in Pennsylvania, Customers Bank has a significantly higher percent of Multifamily Mortgages, Commercial and Industrial Loans on its balance sheet, potentially indicating a specialty in that lending area.

Note: Percentages may not sum to 100% due to rounding and double categorization of some loan types. All data from the FDIC. Additional information about this table.

Comparison to Other Banks
 Low   Med   High 
1-4 Family Residential Loans 2.46
Credit Card Loans 0.00
Consumer Auto Loans 0.00
Small Business Loans 0.91
Construction and Development Loans 0.60
Commercial Real Estate 10.67
Commercial and Industrial Loans 44.79
Farm Loans 0.00

Frequently Asked Questions About Customers Bank

Branches and Savings

Is Customers Bank FDIC insured?

Yes. It is covered under FDIC Certificate #34444.

Why does Customers Bank pay such low interest on savings accounts?

See the best online savings rates here. See the best local savings rates here.

Why are Customers Bank CD rates not competitive?

See the best online CD rates here. See the best local CD rates here.

Is Customers Bank a commercial bank?


Where are Customers Bank locations?

See branch locations nearby.

Is Customers Bank open on Saturdays?

Is Customers Bank open on Sundays?

What time does Customers Bank open?

What time does Customers Bank close?

Are Customers Bank ATMs Open 24/7?

Do Customers Bank ATMs accept cash deposits?

Can Customers Bank customers use other ATMs?

Do Customers Bank branches have notaries?

Will Customers Bank notarize my document?

What address for Customers Bank should I put for incoming ACH transfers?

Will the Customers Bank branch print checks?

Do Customers Bank checks expire?

Does Customers Bank require US citizenship to open account?

Can Customers Bank close my account?

Does Customers Bank Report to credit bureaus?

Does Customers Bank Use Equifax?

What is Customers Bank's ACH Routing Number?

What is Customers Bank's SWIFT code?


Does Customers Bank offer mortgages?

Compare mortgage rates here.

Does Customers Bank offer home equity lines of credit and home equity loans?

Compare home equity lines of credit rates here.

Does Customers Bank offer personal loans?

Compare personal loan rates here.

Does Customers Bank offer student loans?

Will Customers Bank cash a check?

Will Customers Bank redeem a savings bond?

Does Customers Bank cash savings bonds?

Will Customers Bank cash money orders?

Can Customers Bank issue a money order?

Does Customers Bank do currency exchange?

Background on The Bank

Who owns Customers Bank?

How long has Customers Bank been around?

Can Customers Bank transfer to other banks?

Does Customers Bank have quick pay?

Does Customers Bank accept rolled coins?

Will Customers Bank accept loose change?

Where is Customers Bank headquarters?

Customer Reviews for Customers Bank

  • March 25, 2020

    I was told on the phone by a bank rep that my present money market acct interest rate would continue at 2.25% until June 30, 2020 and would be FDIC covered up to $250,000. Please verify if this is true???
    UNDER MARKET RATES LISTED SEE BELOW Deposit Rates - March 25, 2020
    Your Current Location: Georgia, GA 30009
    Savings and Money Market Rates
    APY 0.25%
    MAXIMUM $50,000


  • January 23, 2020

    Yesterday I signed up for the 2.25 MM account that took 10 minute to do online. Then I created a transfer connection to fund it which was completed less than 24 hours later. I didn't need to speak to anyone and it all went flawlessly. Now this I could get used to!!!

  • December 9, 2018

    CDs 24 Month Rates

    I purchased a 15 month CD in Dec. 2017 which should have matured in Jan.2018. The teller screwed up and gave Jan 2019 as the maturity date. Now they sent me a notice my account was inactive. It was a total screw up on their part.

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