Customers Bank

99 Bridge St
Phoenixville, PA 19460

Notable Rates APY Vs.Others
Savings 0.15% 1.96% →
1-Year CD 0.60% 2.02% →
2-Year CD 0.85% 2.02% →
5-Year CD 1.25% 2.02% →
30-Year Mortgage N.A. 3.14% →
15-Year Mortgage N.A. 2.59% →
HELOC N.A. 2.50% →

2020 Overview

General Bank Information

Customers Bank is an FDIC insured institution located in Phoenixville, PA. It was founded in 1997 and has approximately $11.72 billion in assets. Customers can open an account at one of its 16 branches.

FDIC Insured Yes
FDIC Certificate # 34444
Date Established 1997
Assets $11.72 billion
Loans $10.23 billion
Deposits $8.96 billion
Capital $1.11 billion

For a more detailed analysis of Customers Bank's financial condition and a description of what these numbers mean, please visit the Financial Details section.

Deposit Rates - April 2, 2020

Your Current Location: Virginia, VA 20146

Savings and Money Market Rates APY MIN MAX
Money Market
0.25% $50 $50,000 Learn MoreShow Less
3 Mo CD
0.25% $500 - Learn MoreShow Less
6 Mo CD
0.35% $500 - Learn MoreShow Less

Fixed IRA
0.60% $500 - Learn MoreShow Less
Variable IRA Rates APY MIN MAX
0.25% $50 $50,000 Learn MoreShow Less

Loan Rates - April 2, 2020

Your Current Location: Virginia, VA 20146

There are currently no loan rates available for Customers Bank

Please contact the bank for questions about their loan products. In the meantime you may wish to consider these offerings:

Featured - Virginia 30 Year Fixed Mortgage Rates 2020

Lender APR Rate (%) Points Fees Monthly
Learn More

Featured - Virginia Home Equity Line Of Credit Rates 2020

Lender APR (%)? Monthly Payment? Learn More

Note to Customers Bank
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Customers Bank branches and locations in your neighborhood. Input a different zip code to find branches and locations for any neighborhood in the United States.

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Customers Bank Locations

Financial Details

Customers Bank Ratio Analysis

The following ratios and data are available to help you better understand the financial condition of Customers Bank. The data is provided by the FDIC. All banks listed on are FDIC-insured. No depositor has ever lost deposits that have been within the FDIC insurance limits.

Texas Ratio
Customers Bank U.S. Bank Average
1.79% 6.70%

The Texas Ratio compares the bank’s non performing assets (non-performing loans and real estate owned) with its tangible common equity and its loan loss reserves. A lower Texas ratio indicates better coverage of problem loans. The closer the Texas Ratio is to 1-to-1 or 100%, the less capital and reserves a bank has to absorb its loan losses.

As of September 30, 2019, Customers Bank had $20,600,000 in non-current loans and $204,000 in owned real estate. To cover these potential losses it had $1,110,275,000 in equity and $51,053,000 in loans loss reserves. That gives it a Texas Ratio of 1.79%.

Return on Equity
Customers Bank U.S. Bank Average
6.77% 9.72%

Customers Bank has a Return on Equity of 6.77% versus the BestCashCow average of 9.72%. Return on equity measures how efficiently a bank is making money from its capital. A bank with a consistently high ROE can be considered well run. A bank with a consistently low ROE can be considered poorly run.

Customers Bank U.S. Bank Average
9.47% 12.89%

Customers Bank has a Capitalization of 9.47% versus the BestCashCow average of 12.89. Capitalization measures how much equity capital a bank has to underpin loans and other assets on its balance sheet. The higher the capitalization number the more secure a bank is considered.

Customers Bank Balance Sheet Analysis

As of September 30, 2019, Customers Bank had assets of $11,724,273,000, loans of $10,226,569,000, and deposits of $8,959,537,000. Long-term increases in deposits shows a bank's ability to raise funds to grow its loans and assets. Loan and asset growth may rise or fall depending on a bank's strategy for growth. Sharp rises and falls in assets, deposits, and loans can be problematic, indicating a loosening of lending standards, or financial distress leading to reduced lending. A big change in these figured can also be from a bank acquisition or merger.

Summary Balance Sheet

September 30, 2019
Cash & Balances due from depository institutions $0.18 billion
Interest-bearing balances $0.17 billion
Total securities $0.59 billion
Federal funds sold and reverse repurchase $0.00 billion
Net loans and leases $10.23 billion
Loan loss allowance $0.05 billion
Trading account assets $0.05 billion
Bank premises and fixed assets $0.00 billion
Other real estate owned $0.00 billion
Goodwill and other intangibles $0.02 billion
All other assets $0.63 billion
     Total Assets $10.61 billion
Total deposits $8.96 billion
      Interest-bearing deposits $7.36 billion
      Deposits held in domestic offices $8.96 billion
      % insured (estimated) 43.81%
Federal funds purchased and repurchase agreements $0.37 billion
Trading liabilities $0.03 billion
Other borrowed funds $1.06 billion
Subordinated debt $0.11 billion
All other liabilities $0.08 billion
      Total Liabilities $10.61 billion
      Shareholders’ Equity $1.11 billion

Summary Income Statement

September 30, 2019
Total Interest Income $0.34 billion
Total Interest Expense $0.14 billion
Net interest income $0.20 billion
Provision for loan and lease losses $0.01 billion
Total non interest income $0.05 billion
Total non interest expense $0.17 billion
Pre-tax Net Operating Income $0.07 billion

Bank Loan Profile?

The top three loan types in Customers Bank’s loan portfolio are Multifamily Mortgages, Commercial Real Estate, and Commercial and Industrial Loans.

Compared to other banks in Pennsylvania, Customers Bank has a significantly higher percent of Multifamily Mortgages on its balance sheet, potentially indicating a specialty in that lending area.

Note: Percentages may not sum to 100% due to rounding and double categorization of some loan types. All data from the FDIC. Additional information about this table.

Comparison to Other Banks
 Low   Med   High 
1-4 Family Residential Loans 7.98
Credit Card Loans 0.00
Consumer Auto Loans 0.00
Small Business Loans 1.82
Construction and Development Loans 0.73
Commercial Real Estate 16.15
Commercial and Industrial Loans 14.37
Farm Loans 0.00

Frequently Asked Questions About Customers Bank

Branches and Savings

Is Customers Bank FDIC insured?

Yes. It is covered under FDIC Certificate #34444.

Why does Customers Bank pay such low interest on savings accounts?

See the best online savings rates here. See the best local savings rates here.

Why are Customers Bank CD rates not competitive?

See the best online CD rates here. See the best local CD rates here.

Is Customers Bank a commercial bank?


Where are Customers Bank locations?

See branch locations nearby.

Is Customers Bank open on Saturdays?

Is Customers Bank open on Sundays?

What time does Customers Bank open?

What time does Customers Bank close?

Are Customers Bank ATMs Open 24/7?

Do Customers Bank ATMs accept cash deposits?

Can Customers Bank customers use other ATMs?

Do Customers Bank branches have notaries?

Will Customers Bank notarize my document?

What address for Customers Bank should I put for incoming ACH transfers?

Will the Customers Bank branch print checks?

Do Customers Bank checks expire?

Does Customers Bank require US citizenship to open account?

Can Customers Bank close my account?

Does Customers Bank Report to credit bureaus?

Does Customers Bank Use Equifax?

What is Customers Bank's ACH Routing Number?

What is Customers Bank's SWIFT code?


Does Customers Bank offer mortgages?

Compare mortgage rates here.

Does Customers Bank offer home equity lines of credit and home equity loans?

Compare home equity lines of credit rates here.

Does Customers Bank offer personal loans?

Compare personal loan rates here.

Does Customers Bank offer student loans?

Will Customers Bank cash a check?

Will Customers Bank redeem a savings bond?

Does Customers Bank cash savings bonds?

Will Customers Bank cash money orders?

Can Customers Bank issue a money order?

Does Customers Bank do currency exchange?

Background on The Bank

Who owns Customers Bank?

How long has Customers Bank been around?

Can Customers Bank transfer to other banks?

Does Customers Bank have quick pay?

Does Customers Bank accept rolled coins?

Will Customers Bank accept loose change?

Where is Customers Bank headquarters?

Customer Reviews for Customers Bank

  • March 25, 2020

    I was told on the phone by a bank rep that my present money market acct interest rate would continue at 2.25% until June 30, 2020 and would be FDIC covered up to $250,000. Please verify if this is true???
    UNDER MARKET RATES LISTED SEE BELOW Deposit Rates - March 25, 2020
    Your Current Location: Georgia, GA 30009
    Savings and Money Market Rates
    APY 0.25%
    MAXIMUM $50,000


  • January 23, 2020

    Yesterday I signed up for the 2.25 MM account that took 10 minute to do online. Then I created a transfer connection to fund it which was completed less than 24 hours later. I didn't need to speak to anyone and it all went flawlessly. Now this I could get used to!!!

  • December 09, 2018

    CDs 24 Month Rates

    I purchased a 15 month CD in Dec. 2017 which should have matured in Jan.2018. The teller screwed up and gave Jan 2019 as the maturity date. Now they sent me a notice my account was inactive. It was a total screw up on their part.

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