Navy Federal Credit Union Reviews (19)

Rated 3.44 stars out of 5 - based on 9 reviews with ratings

  • Feb 25, 2023 |

    HORRIBLE SERVICE. My son's campus checking account was hacked and over $9000 was stolen. Fraud department was impossible to reach and we waited on phone several days for over 2 hours at a time. They took our information for their "investigation." They never returned our calls or messages for months. Finally notified us after about 6 months we are responsible for this hack- we had nothing to do with this. They won't even release any information regarding "investigation" without a subpoena- thus we are having our lawyer send them one so we can fight this. DO NOT USE NAVY FEDERAL!!!!!!

  • Jan 28, 2023 |

    Online CDs 24 Month Rates

    Wake up guys they now have a special that is special Check it out!

  • Oct 6, 2022 |

    I've been a member for 38+ years, so I believe what I say carries some weight. In recent months I have seen the interest rates go up and up for Mortgages, Personal Loans and Vehicle Loans. But! I don't see the rates that are paid for any of NFCU's Savings instruments. It's like they use a match for loan rates going up and ice cubes for savings rates going up. $100K+ should be paying more than 3.25%. The Federal 2 year Treasury Bills are paying 4%+. With us, the members, supposedly owners of NFCU, shouldn't we share with more of the profit?

  • Oct 4, 2022 |

    39 years a member and this is not the credit union I remember. It doesn’t feel like the military is the mission or even close. Credits cards (rates & cashback), loan rates, dividends are always behind other financial organizations, which is why my business goes elsewhere. My loyalty has moved on.

  • Sep 30, 2022 |

    I have been a customer for 34 years. But I have been dismayed by NFCUs slow responsiveness to be competitive in the market place with savings rates and to offer the best rates in the market. All I see is their interest margins rising and savers getting the short end of the stick. Their savings rate is an embarrassment and for that reason I don’t keep a lot of cash there and use other institutions. Hey NFCU - your savers matter!!!

  • Aug 30, 2022 |

    I have been a NFCU member for 38 years and would love to able to rate NFCU with 5 stars, but I can't because of the following issues; The long wait on the phone because of there being only one number to call if I need to talk to a real person on any issue and second is the fact that NFCU does not partner with any other bank (at least in Alexandria, LA) to facilitate depositing or cashing of a check without having an account at that local bank or Credit Union or driving the 52 miles one way to Leesville, LA.

  • Mar 6, 2020 |

    CDs 12 Month Rates

    Easiest financial institution I have ever used

  • Dec 30, 2019 |

    Being a retired Marine and regular critic of NFCU, in the last two years, I have to admit the Customer Service, the dividend rates, and the overall quality of services have increased immensely. I am even considering starting a direct deposit again.

  • Aug 27, 2019

    CDs 60 Month Rates

    The rate dropped to 3.25% on 8-16-19.

  • Mar 22, 2019

    Navy Federal does not have a 40mo cd for 3.75 only 40mo fixed ira cd

  • Jan 10, 2017

    They do not allow DoD employees anymore they only allow Armed forces or armed forces familys

  • Dec 8, 2016

    CDs 12 Month Rates


  • Oct 5, 2016

    CDs 20 Month Rates

    Why can't I find special rate on the credit union website?

  • Sep 1, 2016

    CDs 20 Month Rates

    The max. deposit is 20K

  • Aug 3, 2016 |

    Online CDs 60 Month Rates

    Here is a link explaining the requirements to become a member. You may have to copy and paste rather than click and go.|topnav|1|||mbrsp|10/27/2015|||

  • Jul 27, 2016

    Online CDs 60 Month Rates

    how do i become a member? do i need military affiliation? please reply

  • Jun 15, 2016


  • May 5, 2016

    Online CDs 60 Month Rates

    Can this be used for an IRA

  • May 1, 2016

    CDs 12 Month Rates

    50000 6mo cd return?

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