My Banking Direct, a division of New York Community Bank Reviews (37)

Rated 1.61 stars out of 5 - based on 28 reviews with ratings

  • Apr 20, 2024 |

    Savings Rates

    Even staying well within FDIC limits, the frustration isn't worth your time! Dopey bank trying desperately to avoid govt closure.

  • Apr 8, 2024 |

    Savings Rates

    Unclear whether this bank is a subsidiary of Flagstar or NYCB now. Under either circumstance, the bank is distressed. It is also a terrible bank. I would avoid. If you cannot avoid, stay well within FDIC limits.

  • Nov 17, 2023 |

    Savings Rates

    bank delayed credit date, you loose interest.

  • Nov 12, 2023 |

    Savings Rates

    Seems like a great bank to work with if you want to spend hours on the phone with a rep trying to help them figure out why their website isn't showing proper debits, credits and balances.

  • Oct 27, 2023 |

    I’ve had a significant funds in CD account of this bank that matured 4 days ago. On my request of transferring the final amount by ACH to my other bank account on maturity, I’ve had a response that the only option for me is to get the check in a mail (they perfectly were able to use ACH wile funding this very account initially, though!). I've finally get the check in three days and have deposited it into my savings account immediately. Now, I am waiting for the check to be cleared and it can take anywhere from one to three days from my bank. This means, My Banking Direct is using my money without paying me any interest for at least additional 5 business days while I am unable to invest these very funds on my own. I’ve had quite multiple experiences while investing with different banks and never have had this kind of frustration before. This bank is not that you want to invest with.

  • Jun 18, 2023 |

    Savings Rates

    Easily confused with my savings direct or dollar savings direct. those are offered by emigrant. After 4 months with this one, I have no idea who the parent is but I am done with all of these transfer limitations, fees and web failures.

  • Apr 3, 2023 |

    Savings Rates

    They are nice enough but with all the limitations and silliness, I'd just pick another bank if I had it to do all over again.

  • Feb 9, 2023 |

    I researched dozens of on-line banks when the Federal Reserve started jacking up rates. I wanted a high money market rate for my rainy-day fund. NYCB (this is their on-line division, separate from the bank branches) was the most professional and also seems the safest because you have your own account number and there is no middle-man, like many of the others have. I'm from North Jersey originally and so have seen their branches, so I know it's a real bank. Also, others have said their people are rude, but again I'm from that area and the "attitude" is what I grew up with, so it was OK with me.

  • Jan 11, 2023 |

    a great bank for naive people who can be easily separated from the money that they should be earnings. i fell for the flashing of a 4.05% rate. but I am not naive, so i moved out the small amount of money that i had deposited without getting as involved as i had intended when opening a new account.

  • Jan 6, 2023 |

    Savings Rates

    I called with a simple question about my new account and had to deal with a woman who was irate and obviously fuming before she even answered the phone. I am happier with the customer service on Synchrony where the women who answer the phone on the other side o the world don't speak a word of English, but at least they try.

  • Dec 15, 2022 |

    Savings Rates

    When the answer the everything on the phone is "come in to the branch and we'll discuss it", it may still be a bank but it should not be listed as an online bank. Please remove. I didn't search online banks to need to drive 2500 miles to make a simple transfer.

  • Sep 18, 2022 |

    Savings Rates

    Complete amateurs. Save the aggravation and stay away.

  • Aug 16, 2022 |

    Opening a My Banking Direct saving account is the worst experience one could have.

  • Aug 13, 2022 |

    Have called around four times trying to sign into my new account set up by NJ Department of Labor and have tried everything they asked me to do and was told they are having some kind of problem on their end and to keep trying. I've been trying and still can't get in but can call and able to get my information on my account that way. I will like to see it on my pc so I can print it out but still can't get in. At 85 I really don't need any added stress than I already have so please fix this problem so I can sign into my new account with you people.

  • Aug 2, 2022 |

    Savings Rates

    I cannot speak to the other experiences listed here like, but I just spoke to the absolutely most helpful woman on the phone who set me up with online access right away after I failed to properly read the very clear instructions about keeping my account number from the signature card before returning it. And, I was able to immediately fully fund the account by setting up an additional transfer from the initial funding account (at many other banks the funding account needs to be entered again, it isn't prepopulated). Fingers crossed, but I have high hopes for this one!

  • Jul 28, 2022

    Spent 55 minutes mainly on hold. Spoke with "Betty" who couldn't answer my question, and when I showed a little frustration this agent took the all high and mighty road saying "I will not be spoken to like that!". She got very proud suddenly. She got offended that I was frustrated. Put me on hold for 20 more minutes. Never resolved how to simply transfer money into the new account I set up. Seriously that should be the easy part! Horrible first impression . Betty needs a new line of work because she is a big liability with My Banking Direct.

  • May 2, 2022 | | Replies 1

    Online Savings Rates

    Never have I ever been treated so poorly by a bank in my life. I'm 82.

    PaulR | Jul 19, 2022

    Could you please explain what happened

  • Apr 27, 2022 |

    Online Savings Rates

    I've been depositing cash with online banks for a while and found the forums on this site and some of its competitors to be very helpful. What isn't being pointed out in relation to NYCB is that it isn't a strong bank and it is involved in a difficult merger with Flagstar bank in Detroit which is also not a strong bank. By all means, stay below FDIC insurance! What also isn't being pointed out here is that this is the same bank that previously branded their online bank as Amtrust Bank. Amtrust had great rates a decade or so ago, but those who chased rates were burned by such awful customer service that NYCB eventually had to close it down and rebrand to this. I would certainly avoid.

  • Mar 29, 2022 |

    Online Savings Rates

    They have a nice domain and brand, but that is about it. Not well enough organized to be an online bank serving customers remotely. Phone support is indifferent, to put it gently. Save yourself time and open with a place like Ally or Citizens Access and just wait because they eventually will all need to raise rates.

  • Mar 10, 2022 |

    Online Savings Rates

    it is terrible, nasty

  • Feb 27, 2022 |

    Online Savings Rates

    Tried to open an account, but these guys are morons. I'll get 0.70% with Bask or Colorado.

  • Feb 22, 2022 | | Replies 1

    Online Savings Rates

    I read on another site that this bank charges a $30 fee for account closure. That is not disclosed. I had already opened an account and transferred $20,000 in. I feel duped.

    ed | Feb 22, 2022

    that is only if account is closed within 6 months

  • Feb 19, 2022 |

    Online Savings Rates

    and unprofessional. Avoid!

  • Feb 15, 2022 |

    Online Savings Rates

    I called as a prospective account holder to ask simple questions that are no disclosed on the website and the reps behavior was totally reprehensible. A supervisor heard the call and tried to call back an hour later and apologize. Nobody should consider this place.

  • Feb 14, 2022 |

    Online Savings Rates

    This is a tremendously bad bank that should be avoided at all costs.

  • May 19, 2017 |

    Such a difficult experience and unpleasant experience that I would have been happier leaving my money at Wells fargo for 0.000001%.

  • May 7, 2017 |

    Rate caught my attention. Owned by NYCB. NYCB is a bunch of monkeys throwing monkey shit around. I will pass.

  • Feb 28, 2017 |

    Got a great rate, hope it stays a while!

  • Feb 13, 2017

    synchrony loves to play with the float, interest free ?

  • Feb 13, 2017 |

    TRY SFGIDIRECT.COM. 1.05% NO HASSELS

  • «
  • Page 1 of 2
  • 2
  • »

Add Your Review


or use your BestCashCow account

or